Support Assistant Stuck on "Loading Optimization Tools"

Hello everyone. I am having some struggles with Support Assist. I have followed the Uninstall/Reinstall Support Assist document and have looked over the forums and the last response I can find much of an answer to was from when the most recent support assist was 3.5.

For context, I am currently on 3.8.1 Support Assist and I get a spinning white circle on the black background saying:
"Loading PC optimization tools..." and it goes no further.

I am wondering if anyone has any ideas?

This is an Alienware M15.