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April 23rd, 2020 13:00
SupportAssist cannot be installed (Win10)
I had SupportAssist on my Win10 E7440 laptop.
After the HW Scan Test hung up permanently I uninstalled it, and now every time I try to Re-Installed it is fails and cancels.
So now: Cannot uninstall, cannot Install. Deadlock.
No Events found!


jbilinski
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146 Posts
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April 23rd, 2020 13:00
oferzel – How did you uninstall SupportAssist via the control panel?
Do you see any installation issues in the event viewer logs.
In Eventviewer - Look for eventsources = msiinstaller and ‘SupportAssistAgent’ then share respective error messages or event logs for review
Could also try to verify SA is deleted by confirming the following steps
If they are all removed just download below exe, right click and run as admin
https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
If still not working would like to know what the event viewer is saying
DELL-Cares
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April 24th, 2020 07:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.