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August 1st, 2021 02:00
SupportAssist Does not recognize me as Admin
I am not utterly computer-savvy. However, I have searched this board for two days and tried all fixes I've seen, including uninstall/reinstall, ensuring I have the latest version, using the "Services" workaround, and the command prompt. None of these have worked and I cannot download an updated driver, nor can I do what I really want to do which is run the "Scan Hardware" function. I am having some issues that I know SupportAssist can fix and I used to be able to run this program no problem a few years ago. Since whatever update, it's not possible because no matter what I do, even though this is my personal computer and I am the only user and the Administrator, SA does not recognize me as such. This is a hill I'm going to die on. It's a great program and I should be able to run it. Anyone have any ideas?
XPS_Man
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August 1st, 2021 21:00
First of all lets verify if you are admin
Open control panel > User accounts > Manager other account. Your account should be listed as admin. If your account already showing as admin than your user profile as as issue.
You can try running SA in hidden admin instead
Open CMD > Run as admin
To activate the Administrator account, type the command net user administrator /active:yes and then press the Enter key.
Now you will have the second account as administrator and you should be able to run SA in it
Fixes done by SA in admin account will be applied to your account as well.
Mesmith144
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August 2nd, 2021 02:00
I appreciate the response, and I gave it a go, but unfortunately SA continues to stubbornly insist that I am not an administrator. I am listed as the only user on the computer and as an administrator. I'm actively starting to wonder if this program is not available after warranty expiration or if you don't pay for premium services. I can't think of another way to tell this specific program that I am administrator when no other program on the computer has an issue.
XPS_Man
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August 2nd, 2021 03:00
Supportassist can still be used on Out of warranty machine
Just to confirm that it's not an issue with your user account.
Can you try the steps above and enable hidden admin and run SA in it
Mesmith144
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August 2nd, 2021 23:00
I'm sorry I wasn't clear, yes I tried the steps above and unfortunately it didn't work.
XPS_Man
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August 3rd, 2021 06:00
Oh I missed that
I am pretty sure a fix would be released in a few days as there are more users on this forum reporting the same issue
AMOTO88
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May 25th, 2024 18:25
I have this problem. The "fix" is apparently not in.
tethys13
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June 29th, 2024 00:38
I am also having this issue, and I tried first with the hidden Administrator account (following the Command Prompt steps) and then with my regular account (which I confirmed while in Administrator that was also set as an Admin.) I was able to download drivers fine, but it won't let me run the Diagnostic Quick Test.