SupportAssist Failure Dell G5 5590

Hi jobin481g:

Have you tried a clean reinstall of SupportAssist using DELL-Chris M's instructions at SA Uninstall/Reinstall? Note that those instructions require the uninstall of all SupportAssist-related programs (including the Dell SupportAssist OS Recovery Plugin for Dell Update, Dell SupportAssist Remediation, etc, if installed) before reinstalling SupportAssist. I've used those instructions (I went one step further and used Revo Uninstaller Free in Aggressive mode to uninstall each SupportAssist-related program) to fix a few hard-to-resolve problems with SupportAssist.  From my Inspiron 5584:

If a clean reinstall using DELL-Chris M's instructions doesn't help then let us know what antivirus / antimalware programs like Microsoft Defender, McAfee LiveSafe, etc. are installed on your system that run in real-time protection mode (i.e., that start automatically when your computer is booted up) and whether you use the built-in Windows Firewall or some other third-party firewall on your system.

Several users have reported that Malwarebytes Premium and other antivirus / anti-malware programs can interfere with SupportAssist scans, and adding the following folders to the scan exclusions of these security programs can sometimes fix these types of SupportAssist problems. See the solution posted in garioch7's SupportAssist Will Not Scan Hardware for more information, and be sure to post back if you require assistance creating these scan exclusions in your own security software.

• C:\Program Files\Dell\SARemediation
• C:\Program Files\Dell\SupportAssistAgent

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64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513 * Dell SupportAssist v3.10.4.18 * Dell SupportAssist Remediation v5.5.0.16041 * Dell Update for Windows 10 Universal v4.4.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

I followed all the steps mentioned in your reply and still, SA crashes.

Hi jobin481g:

If you followed every step in DELL-Chris M's instructions at SA Uninstall/Reinstall [including the first step to ensure you have the current Dell G5 5590 System BIOS v1.17.1 (rel. 09-Nov-2021) and Intel Chipset Device Software v10.1.18121.8164 (rel. 25-Mar-2020) that are listed on the support page <here> for the Dell G5 15 5590] and you have the latest SupportAssist v3.10.4.18 then I'm not sure what could be causing the problem. Your G series Dell laptop is quite different from my Inspiron 5584 - for example, the support page for the Dell G5 15 5590 suggests you likely have Alienware Command Center Application v5.4.7.0 and Alienware OC Controls Application 1.3.50.1360 (both rel. 20-Oct-2021), which aren't compatible with my Inspiron laptop - so your problem could be specific to a G series laptop.

Here's one other suggestion. If you haven't already done so, disable the Win 8.x / Win 10 Fast Startup power option at Control Panel | Hardware and Sound | Power Options | Choose What the Power Buttons Do | Shutdown Settings | Turn on Fast Startup, re-boot your computer, and see if that helps. Fast Startup (also known as hybrid boot-up / hybrid shutdown) can interfere with the loading of services for a wide range of third-party software and cause all sorts of unexpected glitches and strange behavior, and Microsoft has even admitted that Fast Startup (enabled by default) can even interfere with Windows Update - see the MS support article Updates May Not Be Installed With Fast Startup in Windows 10. See Option #1 of the TenForums tutorial How to Turn On or Off Fast Startup in Windows 10 for help turning off this power option, and note that Fast Startup can sometimes re-enable itself after a major Windows Update like a Feature Update (e.g., after a version update from v2004 to v21H1).

If you have Dell Update v4.4.0 installed, does a check for updates run normally with that program? If you go to your Dell G5 15 5590 support page at https://www.dell.com/support/home/en-ca/product-support/product/g-series-15-5590-laptop/drivers and click the blue "Check for Updates" button, is it able to auto-detect your correct Service Tag and complete the scan for available updates?

If you see that "An unexpected error occurred while running this request" when you try to run a hardware diagnostic from SupportAssist at the Troubleshooting tab | I Want to Troubleshoot My PC, are you able to run hardware diagnostics from the Dell G5 15 5590 support page at  https://www.dell.com/support/home/en-ca/product-support/product/inspiron-15-5584-laptop/diagnose?  If you want to test individual components I'd start with your network card(s), since the error you're seeing might indicate your laptop is having issues connecting to the backend Dell servers.  Your Dell G5 15 5590 Service Manual also has instructions <here> for running the Enhanced Pre-Boot System Assessment (ePSA) diagnostics from your BIOS if you can't run hardware diagnostics from SupportAssist after boot-up, and Windows 10 has it's own built-in troubleshooters at Settings | Update & Security | Troubleshoot | Additional Troubleshooters (e.g., Internet Connections, Incoming Connections, Network Adapter, etc.).

Note that I have both SupportAssist and Dell Update (the UWP / Windows Universal app) installed on my Inspiron 5584, and here are the location of a few Dell log files that might provide some useful information:

• SupportAssist logs at C:\Program Data\SupportAssist\Client\Agent\Logs\Application Logs
• Dell Update logs at C:\ProgramData\Dell\UpdateService\Log
• Individual package (software update) installation logs at C:\ProgramData\Dell\UpdateService\UpdatePackage\log

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64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513 * Dell SupportAssist v3.10.4.18 * Dell SupportAssist Remediation v5.5.0.16041 * Dell Update for Windows 10 Universal v4.4.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

What's the WhatsApp number of dell technical support?

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@JohnAlien wrote:

What's the WhatsApp number of dell technical support?

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Hi JohnAlien:

What is your Dell computer model, which country are you located in, and are you looking for technical or sales assistance?

I didn't know you could contact Dell using WhatsApp, but when I did a Google search I found a few WhatsApp numbers (e.g., <here> for the UK and <here> for India) to contact a sales advisor. However, the US site <here> doesn't have a WhatsApp number and suggests using other chat methods like Live Chat on Messenger instead of WhatsApp.

If your Dell warranty hasn't expired yet there is a blue Get Help Now button on each page of the Dell forum that can be used to start a Live Chat with a Dell support rep (see the 23-May-2022 FAQ at "Get Help Now" Chat Option). If your service warranty has not expired and you would like to contact Dell Support directly you can also open a support request at https://www.dell.com/support/incidents-online/contactus as instructed in the support article How to Create a Support Request Online for Dell EMC.

You posted your question in the Dell SupportAssist for PCs board in an older thread that started back in November 2021. If you are having problems installing or running the latest SupportAssist v3.11.4.29 software (rel. 23-Jun-2022) it would be best if you started a new topic in this board since there have been major changes to the system requirements for v3.11.4.29.
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64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v104.0.0 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.13.208-1.0.1740 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.20.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620