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December 1st, 2020 04:00
SupportAssist not installing
It looks like our PaloAlto Firewall is blocking SupportAssist from installing and I'm looking for the URLs destination/ports so we can allow them and resolve this issue. See the error message below
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DELL-Nikhil K
5 Practitioner
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206 Posts
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December 1st, 2020 20:00
Hi @yk.fyi
Refer SupportAssist User Guide https://dl.dell.com/topicspdf/dell-supportassist-pcs-tablets_release-notes4_en-us.pdf for more details.
Below ports and URLs must be enabled at your firewall
● 5700—to open the SupportAssist user interface
● 9012—to communicate with Dell SupportAssist service
● 8883, 8884, 8885, or 8886—to communicate with Dell support website
● 28283—to pair your Dell PC to any other PC for data migration
● 28100–28700—to migrate your data to your Dell PC from any other PC.
The PC must be able to connect to the following destinations:
● https://saservices.dell.com
● https://apidp.dell.com
● https://fuslite.dell.com
● https://cs-is.dell.com
● https://techdirect.dell.com
● https://api.dell.com
● https://downloads.dell.com
● https://www.dell.com
● https://dl.dell.com
● http://content.dellsupportcenter.com