Unsolved
1 Rookie
•
2 Posts
0
142
March 22nd, 2025 14:06
SupportAssist OS recovery: Reset Fail
Blue screen issues: I boot and under Windows Boot Manager, i select SupportAssist OS recovery
No issues with Hard Drive scan ... so far so good
I select: Reset to factory settings
no back up of files Factory reset in progress
runs smoothly until it reaches the Clearing Partition section
Check Partition: works well
Format Partition: turns into a black screen and says: Reset Failed!
what to do next ?
Thanks
No Events found!
XPS_Man
5 Practitioner
•
2.4K Posts
0
March 23rd, 2025 07:55
Most likely an SSD/HDD failure. Dell's hardware scan may not pick all type of HDD failures.
in BIOS > Storage > Sata operation: Change to AHCI and try again.
If still no go a clean format will be needed.
Use an 8GB pen drive to create windows bootable media and perform an operating system reinstallation.
How to Boot From a USB Drive on Dell laptop to install Windows 10,11 #dell #dellpc