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February 16th, 2024 20:05

SupportAssist stopped working after most recent update

After updating SupportAssist to the most recent version, it's become completely unusable. Every time I try to run it, it says there was a problem and it couldn't scan my computer's hardware. I've tried uninstalling and reinstalling it and even did a full factory reset of my computer, but neither of them worked. I've included a picture to show you what I mean.

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February 17th, 2024 15:38

I have a similar problem in that mine fails with the "Check for updates".

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21 Posts

February 17th, 2024 16:24

Same here. The Optimise and Boost Performance work, however with Check For Updates, the SupportAssist.Diag.exe and SupportAssist.ClientUIHelper.exe Stopped Working error messages appear in Windows Reliability Monitor. 

Sometimes the Check For Updates will complete, but other times it just stops. I'm using Dell Update until this is fixed and hopefully soon. 

March 12th, 2024 05:49

Same here.
Model : Inspiron 2in1 i5
Support Assist Version : 4.0
Ram : 16GB
Tried app REPAIR and RESET also. 

App was working fine till 2 months before for at-least 3 years.


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