SupportAssist stuck on downloading

Question

I have a Latitude 5591, and ever since I got it, Dell SupportAssist has been unable to download any drivers.

It just says "Downloading" indefinitely and I end up having to download and install them manually each time.

I've tried disabling my firewall and reinstalling SupportAssist multiple times, once using a 3rd party uninstaller that gets rid of registry key entries and files the official uninstaller skips. SupportAssist is up to date.

Bjoren · Answer

Was in contact with livechat support who adviced me to use Dell Command Update. That program claims I'm up to date even though the update <ADMIN NOTE: Broken link has been removed from this post by Dell>

is clearly available online.

I was advised to wait for a future update of SupportAssist to resolve this bug since there is nothing wrong with my system. Will be interesting to see if it is ever resolved.

DELL-Nikhil K · Answer

Hi Bjoren, Can you please share the installed version on SA. SupportAssist new version #3.3.1 is going to launch on 8/13. In case your system doesn't have that version I would recommend you to upgrade to that version after 8/13 or it will automatically get upgrade through auto update task. Please post your result with latest version after upgrade. Thanks DELL-NikhilK #iwork4Dell

SupportAssist for PCs

SupportAssist stuck on downloading

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