Start a Conversation

Unsolved

X

1 Rookie

 • 

2 Posts

1901

February 3rd, 2024 20:36

SupportAssist update problem.

SupportAssist will not update to 4.0. I get as far as "We're preparing SupportAssist to help you keep your PC running at its best." The 'spinning wheel' keeps spinning endlessly. I have Windows 10, fully updated. Cache/cookies cleared. Did a restart. Apps and Features shows 4.0.0.51819. Should I uninstall and then reinstall? I'm not tech savvy and, due to my computer's age, I'm no longer permitted to purchase Dell Software Support. Any suggestions would be appreciated.

1 Rookie

 • 

385 Posts

February 4th, 2024 00:08

Version 4.0 is buggy and causes sporadically stutters every 15 minutes on my AW17R3. I thought that disabling the dell SupportAssist services would solve the problem. But no, so the only solution is to uninstall dell support assist. I have given it one more chance and installed it again, but if it continues to cause stutters, it's the end.

February 4th, 2024 18:55

Is there somewhere on the Dell site where I can download the previous 3.x version of Support Assist???

1 Rookie

 • 

385 Posts

February 5th, 2024 00:19

@jmcre878d85c​ unfortunately no. At least not from any official dell website. When a new version is released the previous download file is replaced. 

I gave up SA on my old xps laptop. Wont run, update or uninstall. So it's just on the system sleeping. 

Moderator

 • 

25.2K Posts

February 5th, 2024 08:29

Welcome to Dell Social Media Support for Technical and After Sales inquiries.

Please enter the Service Tag / Express Service code / Order Number in the text format you need help with.

See link to find Service Tag: https://dell.to/3HKxwWk For more information on Dell's privacy statement regarding customer information, visit the link below https://dell.to/42vXdn1

1 Rookie

 • 

3 Posts

February 7th, 2024 02:01

What a waste of space. I hate support assist and going to delete it. Figures a Dell bot would pop in to put service tag lol. If Dell "cares" then roll back this update to the old support assist. This is non functioning, doesn't login, wastes time messing with trying to fix. 

1 Rookie

 • 

1 Message

February 14th, 2024 17:18

@DELL-Cares​ I have the same problem "Support Assist will not upgrade to 4.0".
<Private data removed from public view. DELL-Admin>.
Any help available from your end?

(edited)

February 15th, 2024 07:21

The previous 3.x version Support Assist was a TERRIFIC tool. Now it's gone and 4.0 WILL NOT load on my Dell XPS Windows 10 desktop!! DELL ... please GIVE us a way to go back to 3.x!!!!!!!!

1 Message

February 15th, 2024 22:53

Open control panel using search. Go to "uninstall a program" find Dell Support Assist and uninstall it. Then Google SupportAssist, and download it and install it. On my PC what was installed was the last version, not the new version.

1 Message

February 25th, 2024 23:12

@UWfixit​ I did exactly as you suggested and it gave me the previous version of support assist. All is working well again. Thank you

1 Rookie

 • 

7 Posts

February 26th, 2024 04:51

yep the new version 4 hangs on my system too it stinks real bad

(edited)

1 Rookie

 • 

1 Message

March 26th, 2024 14:04

The new version of Support Assist is causing all kinds of video stutters/black flashes/and black solid screens.  It is a big problem with random computers here at K-12 school.  When it happens it maxes out the RAM usage.  Uninstalling and never reinstalling the new version.  Version 3 had worked fine.

No Events found!

Top