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August 12th, 2019 18:00
iDRAC virtual console does not provide CLI prompt
After the system is booted I note that there is no CLI prompt on iDRAC virtual console. Instead there is only a flashing underscore cursor at top left of screen. This was observed only today, I had a reboot yesterday and the CLI prompt came up fine.
Some details:
- Machine boots normally, able to access the machine via SSH
- A few parameters in /etc/default/grub were changed prior to reboot, not expecting this to be the cause
- No warnings in the Lifecycle logs.
- Able to interact with virtual console successfully and do things like change bios settings
- A soft reset of iDRAC did not help
- Rebooting the server also did not help
Hardware: Dell R640
iDRAC firmware: 3.21.21.21
Any help is much appreciated!
DELL-Chris H
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August 13th, 2019 05:00
12amoeba,
Would you confirm what version the BIOS is sitting at, i ask as the iDrac is currently 5 updates back, likely the BIOS is behind as well. If it is really far back then we need to walk the BIOS and iDrac up together.
Let me know what you see.
12amoeba
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August 14th, 2019 01:00
DELL-Chris H
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August 16th, 2019 06:00
The BIOS is 5 updates back as well. Walk both the iDrac and BIOS up to current, don't just jump to the latest version, as that can cause issues. Once up to current let me know if the issue resolves itself.
12amoeba
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August 27th, 2019 16:00
Hi Chris,
Thanks for info. Would take us some time to get to this in our production environment.
In the meantime, have resolved it by removing 'quiet splash' form GRUB_CMDLINE_LINUX_DEFAULT. It appeared that for Ubuntu, 'quiet' also means to not display the console prompt. Consider it resolved for now.
Much thanks!