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R740 The watchdog timer expire.
A server that has failed elsewhere.
Information for the current server.
System
Model : PowerEdge R740
OS : Microsoft Windows 2016 Server, Standard x64 Edition
OS : Microsoft Windows 2016 Server, Standard x64 Edition
Firmware
BIOS : 1.4.5
CPLD : 1.0.1
iDRAC & LC : 3.21.21.21
PSUs : 00.23.32
NICs : 20.8.4
Storage : 25.5.5.0005
BP/Enc : 4.26
Is this message only for OMSA version? OMSA is installed. But I don't know the current version.
Dell-Martin S
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July 21st, 2023 07:00
Hi,
the message "R740 The watchdog timer expired" is a hardware-level error message indicating that the server's watchdog timer has triggered a timeout or has not been reset in time. This can happen when the server becomes unresponsive or encounters a critical issue, leading to a system failure.
The information you provided about the system, firmware, and OS version does not directly relate to the specific error message. The error message you mentioned is not related to OpenManage Server Administrator (OMSA), which is a software application used for managing Dell servers.
OMSA is a system management software that allows you to monitor and manage the hardware components and system health of Dell servers. The current version of OMSA on your system is not mentioned in the information provided.
To troubleshoot the "watchdog timer expire" error, you should check the server's hardware logs, iDRAC logs, or event viewer for more detailed information about the error. Additionally, updating the system's firmware, drivers, and OMSA (should be updated) to the latest versions might help prevent such errors in the future.
JeongCheol
20 Posts
0
July 23rd, 2023 18:00
Thank you. I checked the logs on the hardware and there was no problem. I will tell the customer to check the firmware, OMSA, OS drive update request, OS log, and application.