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Constant connection issues with pn5122w
I recently bought a Dell Inspiron 16 7620 2-in-1 and use a pn5122w to take notes.
With this pen I constantly run into connection problems, as if it suddenly shuts off. My drivers are up to date and the battery is already replaced.
Sometimes when removing the battery for 20 seconds it connects again, other times I have to restart my Laptop to do so.
DELL-Jesse L
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September 20th, 2022 04:00
alexndr_trntfll,
Following up to see if the issue is resolved and if you reinstalled to resolve the issue? Let us know.
wowwy
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January 14th, 2023 02:00
I also have connectivity problems with pen PN5122W and an Inspiron 16 2 in 1 with nvidia / Intel card. I have updated the latest drivers and downloaded and installed the dell peripheral manager more than three times and I still have problems with Paint and Gimp. If I delete and reinstall the peripheral manager and delete and reinstall GIMP the pen seems to work, but the next time I attempt to use the pen it is not working. I have noticed the bottom menu "pen icon" when the pen is working correctly and I click on it, doesn't show the pen settings for microsoft pen pair a new device etc. to click on. I can only see the pen settings via the Dell peripheral manager, or by going into the microsoft pen settings via the microsoft start icon. But when the pen is NOT working, I can see the microsoft pen settings via the pen icon on the bottom menu bar.