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Dell Streak Froyo (2.2) Update Frequently Asked Questions
Hi Folks,
I created this FAQ to share updated information and answers to some of the more popular questions we've been getting. Feel free to post any additional questions and/or comments here regarding the Froyo update on the Dell Streak.
Thanks,
Amy
Q. What if I am not a current Streak owner, but I plan to buy from Best Buy or Dell directly in the U.S.? Will Froyo be pre-installed?
UPDATED 4-8-11
A. For those AT&T customers who purchased a Streak from Best Buy prior to the Froyo update, here is a link to download the update if you don’t have it already: http://mobileupdate.dell.com/PackageProductionLocations/Streak_340_14844_31.pkg
Q. When will the Open Source code for Streak Froyo be available?
UPDATED 12-14-10
A. Source code is now available at http://opensource.dell.com/releases/streak/ .
Q. What if I buy my Streak in Japan, Korea or Singapore? Will it have Froyo preinstalled?
A. Yes, Streaks purchased in Japan, Korea or Singapore will have Froyo preinstalled.
Q. What if I installed a non-Dell version of Android on my Streak? Will I still get the update?
A. No. The update will only be deployed to Streak units which have Dell-provided versions of Android.
UPDATED 4-8-11
A. On the Dell Support Site, under Drivers and Downloads:
Q. What if I don’t want to use the Dell Stage Interface?
A. You can remove it by holding down your finger on the widget shortcut and choosing the delete option.
Q. Can I run the update, even if I don’t get the official notice, by copying the URL from someone else’s device?
A. No, the final link to download the 2.2 Froyo update will be non-functional unless the browsing session is initiated via the software update mechanism on the Streak device. This is because the software update application in the device communicates with the OTA update server to authenticate the update session. The link to the update is dynamically set to download the correct software package based on the device that is connecting to the update server. Please wait for the software update notice to display on the device itself, when your version of the software is ready for the upgrade. You can continue to check for updates manually by going to Menu->Settings->About device->System Updates which will connect to the update server and correctly check for an update.
Q. Why is UK getting Froyo update before US?
A. Technically, that is not true. I'd like to clarify a rumor that got started Friday because of two tweets from UK customers. They had received an update message in error last Friday. I followed up with the team that deploys the updates and found out a small set of devices may have received a “Software Update is available” notice but when they selected it, they were directed to a webpage that indicated “No software updates available at this time.” Shortly after I sent out the apology tweets to the two users, I got an update from the deployment team apologizing for the brief glitch. They also noted that the issue was fixed and no further devices would receive notices until the actual update was turned on. This OTA update is rolling out in phases to different groups of customers. Although I can’t share the exact scheduling, I can say that this week folks who were part of the US Beta testing group will be some of the first to receive the update. Then, folks in Europe with unlocked devices will start to receive the update.
Q. Why can't I have the EXACT date when my device will receive the Froyo update?
A. This has been a very controlled release and several factors affect the rollout. There are also many reasons for not sharing specific dates. For one thing, the rollout schedule changes periodically. This allows our deployment team to stop and fix issues they may discover. Other factors include logistics and coordination/approvals from third party providers. Appreciate your feedback and patience while we continue to roll the update out.
Q. I bought my Streak Unlocked, I received the OTA Froyo update, but I am getting the redirect error. When will Dell fix this?
UPDATED 12-14-10
A. Here is the latest Android 2.2 update for the unlocked phones that are currently on Dell version 3.09 or 3.15 that fixes the issue with browser redirect errors:
Q. I bought my Streak Unlocked, but have not received the update yet.
UPDATED 12-14-10
A. Everyone (globally) who purchased an Unlocked version of the Streak should have received an update notice by now. If not, please manually check for your update by either 1. shutting down and rebooting or 2. going to Streak Settings – About Device and selecting System Updates.
spectre51
119 Posts
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November 26th, 2010 02:00
Did you read through this thread? This was from Amy early on in the discussion:
"If your phone was purchased unlocked, then the following would apply: "The rollout of the upgrade will be gradual with different regions and versions of Donut and Éclair updated over the weeks following November 15, 2010. "
Those phones that are tied to a provider will start their updates in December."
Even though you got an unlock code for your AT&T Streak it is still considered a carrier locked phone for software update purposes. You will not get the update until its has gone through carrier testing and those updates aren't expected to come out till early December (if AT&T approves it that quick)
This was taken from StreakSmart.com and appears to be the way the updates are working:
"For those wondering, I'm not sure getting your device unlocked at this point (if you have a carrier-locked AT&T or O2 device) is going to help you get the update any faster. What governs whether you see the OTA update notification is not whether your phone is locked or unlocked, but rather what software version you have. If your baseband (and OEM version) ends in -00 then you have a phone that was sold as "retail unlocked," meaning not locked to a carrier or contract. O2 phones end in -21 and AT&T phones in -31. So say you have a -31 phone locked to AT&T -- even if you were able to get subsidy unlock code to unlock the phone to be used on other carriers, that isn't going to change your software version (it will still be -31) and you still aren't going to get the update for the -00 devices when it comes out. (The device actually pings a Web site on boot-up and looks for an update that matches the value stored in the "OEM Version" in Settings -> About -> Phone.) You can actually edit that value if you have a rooted device so that then your phone would "see" the -00 update, but the install would fail because a -31 phone can't install a -00 update because the recovery images don't match.
This is all by way of saying, if you have installed a non-Dell version (like the O2 2.1 update, installed on a -31 or -00 device), then you need to search for the appropriate resources to flash back to your original factory image or you will not get the correct update. (If you have a US device and have flashed the -21 O2 image, I suppose you might actually get the O2 -21 FroYo image over the air when it's available, but it would be better to flash back to stock so you get the correct AT&T version.) Flashing back to the correct system, boot, and recovery images (and correct baseband) isn't easy, but the instructions are out there."
Sriraam
8 Posts
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November 26th, 2010 04:00
hey manish i m on froyo too the only problem is the baseband would be that of UK model.... can anyone explain wut wud b the effect of this?
Manish Batra
11 Posts
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November 26th, 2010 04:00
Finally on froyo......thanx palace35mm for the help......
palace35mm
12 Posts
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November 26th, 2010 05:00
Your welcome Manish.
Can you tell me what is the baseband of the phone now?
Also the build number
Manish Batra
11 Posts
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November 26th, 2010 06:00
Baseband-gausb1a130900 Built-11548 Will this make any diff.....??
palace35mm
12 Posts
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November 26th, 2010 07:00
hi Manish im also on the same one
just wanted to chk as ppl are reporting that they are getting new versions which are crashing a lot.
The one you have in my opinion is still the most stable one.
So enjoy the FROYO
Mr Crusher
4 Posts
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November 26th, 2010 10:00
Hi Amy. After installing and running the new Dell Mobile Sync software, I see there are no help files. The Manuals help link sends me to Nero's website where they list a lot of their software but no Mobile Sync manuals. After chatting with Nero support, they say that Dell is responsible for any support and not Nero. Are there any posted manuals for the usage of Dell Mobile Sync, since there is no in program help?
Also, I understand the PC Sync app provided with the Froyo 2.2 update is necessary for a sync. If something happens and it needs to be reloaded, is there a download link available for it?
Thanks for your help.
ronakg11
15 Posts
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November 26th, 2010 12:00
Guys,
I have finally installed Froyo on my streak but I have 2 issues:
1. I can't use (or don't know how to use) 3g on my Dell (I use Vodafone service in the UK on my unlocked - direct Dell streak)
2. Whenever I exit my browser, android throws some sort of exception. Has anyone else faced these issues? Can you help me resolve those please?
Thanks,
Ronak
thewakingmind
1 Message
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November 26th, 2010 12:00
I would agree with Dr. Android. Shipping the product with an outdated OS, then making people wait depending wait because their device...purchased directly from Dell at full price...is linked to AT&T. The best thing is to make the update available to all the full purchase price phone users immediately.
sdp2083
10 Posts
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November 26th, 2010 21:00
Hi palace35mm, I currently have streak in purchased in India running GAUSB1A111800-EU build # 8116 is the any way to upgrade or need to wait for the OTA to happen...
sdp2083
10 Posts
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November 26th, 2010 21:00
Hey, manish please provide the link you used.I'm also using a unlocked version of streak in India..thanks
Manish Batra
11 Posts
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November 27th, 2010 00:00
Http://mobileupdate.dell.com/?version=GAUSB1A110100
sdp2083
10 Posts
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November 27th, 2010 01:00
Hi manish, this link doesn't seem to work..
Manish Batra
11 Posts
1
November 27th, 2010 11:00
Its wrkin jst chkd it.....try agn bro....
sdp2083
10 Posts
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November 27th, 2010 20:00
Hi manish..my version is different. ..will it still do the update...