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2 Posts
1
429207
Dell Venue 8 Pro Battery Drain, Support No Help
I lose a silly amount of battery life when the tablet is not in use.
Battery life isn't great when in use either.
Dell support wouldn't do an exchange because the diagnostic check came back fine.
They did tell me to turn down screen brightness etc., not very helpful because I've tried all that. Stayed on Dell's recommended settings trying to avoid this issue. My sleep study seems to indicate that the unit is rarely in sleep at all.
If a fresh install of windows doesn't fix this. I'm done. And dell support has been anything but actually supportive. If it doesn't fall in a checklist you are sol.
ianoconnor
1 Message
0
February 3rd, 2015 17:00
I'd also really appreciate any help. I put my V8P into sleep the past two nights, probably about 10pm. When I get home from work the next evening, say 5:30p, it is completely dead.
jblb
12 Posts
0
February 4th, 2015 00:00
Look at the latest posts in the thread about the same issue for the Venue 11 Pro, the fix there may be applicable for the Venue 8 Pro.
Jefferie1963
2 Posts
1
May 3rd, 2015 07:00
Exact same problem. I have had it a month and they have already replaced the motherboard. Now the battery drains so fast it is useless unless you want to stand by an outlet with that short USB cable. This thing is a nightmare.
rogaine
1 Message
0
July 22nd, 2015 19:00
I'm having the same issue...
UDAYDAS
1 Message
0
August 17th, 2015 13:00
I am having same issue, Dell Replaced Mother board once, again same problem. Then changed my TAB again same problem. Dell is not resolving the actual problem. Its long pending.
markoweb2
1 Message
1
March 21st, 2016 14:00
I had the exact same issue on my Venue 11 Pro (7140) running Win 10 64-bit.
Some more detailed info about the problem - http://www.rickygao.com/workaround-for-battery-drain-issue-on-intel-atom-tablet/
Sleep kept draining my battery (like 60+% in 8 or so hours).
Running “powercfg /requests” showed Intel SST had an audio stream open (withoud any music being played). Muting the sound before sleep was a workaround, although not an acceptable one.
I had all my drivers and BIOS up-to-date.
I finally found a solution that worked:
1) On the taskbar, hidden at the right side behind an arrow – is a speaker icon
2) Clicking it, opened Dell Audio
3) Right in the middle is – MAXX Audio 3
4) I turned that Off
5) Lo’ and behold, the audio stream dissapeared from “powercfg /requests”. And now Sleep works. Only 2-3% was drained in about 6h. Audio still works as well ;)
PS! I’m not sure if that speaker icon appeared after installing Dell Power Manager or if it was always there (should have come with Realtek I2S audio driver). Anyway, if you don’t have it, then try installing Power Manager…