Dell Venue Pro 8 Windows Tablet

Service Tag:  |  Express Service Code:

I bought this item in May or June 2014.

I have been most kind and gentle with this item. I have taken excellent care of it. I have downloaded the updates needed. I did not use it for a week. I tried turning it on, but then realized it just needed to be charged as it looked like the battery died.

I plugged in the tablet to charge the battery with the included wire and included wall charger. I did this for two hours.

It turned on, got a blue screen of some kind and then died on me.

I can't seem to download and install the supported diagnostics onto my computer to do any kind of test. Yes I made sure to download and install the correct ones. Nothing is working.

This tablet died on me. I would like either a full refund of what I paid the store or a brand new free of charge tablet that Dell pays for and sends to me with them paying the bill to mail to me. I paid alot of money for this item. I will need Dell to stand behind their product that they made. 

Yes I will send back the defective tablet, but on Dell's money. I paid alot of money for this item and I will need to be made whole.

Please do the right thing.

I wanted to provide an update. I called Dell and was told they will send a prepaid mailing label with a box and that they will service the tablet.