P.S. You can throw in the fact that you advertised these units as having 512mg of RAM, but after a device info app showed that you only supplied the units with 256mg, you pulled the RAM specs off your website. Instead of hiding like a bunch of cowardly crooks, why don't you publicly address these issues? This has got to be one of the shadiest launches I have ever seen.
I agree. Dell needs to issue an update. @DellCares has posted on twitter recently that the memory issues and "other issues" (presumably the wifi/freezing problem) will be addressed in the future with a software update. However, a few more details including a timeframe would be nice, although anyone with a Venue Pro knows that timeframes from Dell mean virtually nothing.
To add to your list of complaints, don't forget that everyone who ordered a DVP in the first couple weeks that got delayed was promised delivery by Christmas, free upgrade to overnight shipping, and a free bluetooth headset. It sounded like most did arrive before Christmas (mine came on 12/24), but the free overnight shipping was a complete lie. Mine still had the 2-day that I ordered (and it took 4 days thanks to fedex delays) and other people had said that there's was actually downgraded to ground shipping. And the jury's still out on whether anyone will ever get the bluetooth headset- my guess would be no.
missionsparta
36 Posts
0
January 17th, 2011 22:00
Potus415
9 Posts
0
January 18th, 2011 08:00
I agree. Dell needs to issue an update. @DellCares has posted on twitter recently that the memory issues and "other issues" (presumably the wifi/freezing problem) will be addressed in the future with a software update. However, a few more details including a timeframe would be nice, although anyone with a Venue Pro knows that timeframes from Dell mean virtually nothing.
To add to your list of complaints, don't forget that everyone who ordered a DVP in the first couple weeks that got delayed was promised delivery by Christmas, free upgrade to overnight shipping, and a free bluetooth headset. It sounded like most did arrive before Christmas (mine came on 12/24), but the free overnight shipping was a complete lie. Mine still had the 2-day that I ordered (and it took 4 days thanks to fedex delays) and other people had said that there's was actually downgraded to ground shipping. And the jury's still out on whether anyone will ever get the bluetooth headset- my guess would be no.
Silvergun360
32 Posts
0
January 18th, 2011 10:00
I am still waiting on my refund for the DVP. Their CSR staff says it takes 7-10 days, but quite a bit of time has passed. :emotion-40: