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October 18th, 2013 13:00

Dell xps 10 started having probluems

im getting issues after 8.1 were my keyboard doesn't wana work anymore, when I turn off the tablet and use it again after 10-20 mints the keyboard dock doesn't turn on I have to dethatch the keyboard and re attach it several times for it to turn on and work. and my front camera is having issues were the light censer  isn't detecting the light it randomly makes the camera on Skype super bright on completely back, but when I switch to the back camera its fine, the issue occurs in front camera only. anyone else with a dell xps 10 and windows 8.1 chk ur device  and conform if ur getting these issues too.

6 Posts

October 18th, 2013 15:00

I'm also experiencing issues with the XPS 10 dock after updating to 8.1.

  • The keyboard works, but if I don't use it for several seconds (about 20 I think) it seems to go into some kind of sleep mode and there is lag and the caps lock light flashes before the kb/trackpad will accept input.
  • When I close then reopen the computer it gives a message that the display driver has failed and restarted. This does not happen when I put the tablet to sleep when undocked, or when I put the tablet to sleep but don't close the lid.
  • Occasionally after waking from sleep it hangs on a blank screen the same colour as my lock screen background and I have to hit the windows key to get to the start screen. This has only happened when docked. 

43 Posts

October 18th, 2013 17:00

im gonna talk to dell chat later, have u tried talking ot them if so did they say anything?

43 Posts

October 21st, 2013 01:00

urs goes into sleep but ur able to use it that was normal with mine before I updated it used to happen like that but now its worse, when I try to wake it it doesn't want to wake. it doesn't work until I undock an redock about 2-3 times.. I contacted dells team, sent a messge to the developrs and still awaiting response.

6 Posts

October 21st, 2013 02:00

It's possible my keyboard issue existed before and I didn't notice. I've only had it for a couple weeks and it's mostly just an annoyance. I haven't contacted support or anything because most of what I've been experiencing seem to be minor driver compatibility issues so I was just waiting a while to see if they release an update to fix it. 

Have you tried refreshing your tablet and if so has it helped at all? (the link refers to the surface, but the procedure is the same) If I get time to try this myself I'll post here whether it helped or not. 

43 Posts

October 21st, 2013 10:00

yeah that's what service told me to do is to refresh it, so I did a hard reset, did nothing, the a soft reset without removing apps and still did nothing. as far as I know its driver issue too probraly and now I have to wait for update. I will follow up with dell in a few weeks or so, but if anyone finds a solution plz share.

43 Posts

October 25th, 2013 01:00

still waiting for dell or someone to help me out here, seems like support has no answer other than we will tell our development team.

3 Posts

October 25th, 2013 06:00

I thought I did not have any problems after upgrading to win 8.1 rt successfully conducted two days ago ......... at least I thought it was so! Instead, this morning my dell xps 10 has become almost unusable.

It crashes all the time and I have to restart it, start internet explorer 11 and hangs on the splash screen ie. After more reboots (become very slow) was also blocked on the initial login screen (account locked), or did not allow me to make a login because It do not proposing the keyboard! (hallucinating), or was suspended after a few seconds. I need help ......... now I am trying to launch windows update to see if there is a fix, but it went in suspension and with pressing the windows key does not come out anymore ....... is a war .....

I do not understand the tablet was  fine (I arrived Monday) with windows 8 rt, but with this update that I am trusted to make things went down.

Just now I try a refresh

3 Posts

October 25th, 2013 07:00

Well I just made ​​a refresh installation of windows .... when you first log the virtual keyboard did not appear as usual, I had to recall it from the menu of accessibility, now I have called the function to change settings pc, but the splash screen is locked ...... soon, when I have enough, I'll do a full restore of the tablet and if it does not give it back to dell.

43 Posts

October 25th, 2013 12:00

Well the downside for me being a college student is that I can't simply give to dell cuz its not working then receive again only to find something wrong again, I have to wait until dell puts out a fraimwre update or other updates sadly have to wait and wait.

3 Posts

October 31st, 2013 05:00

Hi,

I am sorry to write today only

I just wanted to tell you that after a refresh installation of windows 8.1 rt (which does not erase neither user data nor programs installed), during the same day, in the evening, as I expected as other updates released microsoft windows update that I installed it immediately. The result was to finally have a system functioning in a satisfactory manner. The applications work smoothly i can say that my xps 10 is going great.

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