Flash drive to retrieve password

Question

I haven't used my Venue 7 in months. I took it out and it still had battery power I fully charged it but can't get in. I don't remember the password. It says I need a flash drive to retrieve it. But I don t see a USB port. Do I need an adapter or am I missing something?

Dell14z · Answer

I bought the suggested converter with the mini USB connector on one end. Finally got around to using it. I try to reset password and it says I need to create a recovery disk. Since there is no disk drive, I assume they mean via flash drive. So, how do i create the utility if I can't turn the machine on?

Dell14z · Answer

Venue 8 Pro, not 7

PudgyOne · Answer

Dell14z,

If this is a BIOS password, contact Dell Tech Support. If under warranty, no fee. If not under warranty, there will be a fee.

If this is a Windows password, Microsoft policy about lost or forgotten passwords

Rick

Dell14z · Answer

Thanks. Now I'm in deep dodo and need help. From your link: 'The password reset disk must be created before the password is forgotten.' It's already forgotten. This isn't the bios pass, never knew I needed one. So ... How do I reset the Windows pass to login to the Venue 8 Pro? I tried the hint but it won't accept it

PudgyOne · Answer

Dell14z, If you have another Administrator account, you can use that account to reset the password. If not, if you read the article from Microsoft, they explain the options. Rick

Dell14z · Answer

No other account. I read it but didn't see other viable options. I'll read it again and see if I missed something.  I'm quite frustrated. Before I became disabled I built computers and figured out problems easily   Now a simple task is a meshugass (pardon my Jewish. It's easier than swearing).

Dell14z · Answer

Just reread the article. Nothing for Venue 8  I have no Live account. I lost the pass before creating a disk. Don't know what are my options.

PudgyOne · Answer

Dell14z,

Some third-party companies claim to be able to circumvent passwords that have been applied to files and features that Microsoft programs use. For legal reasons, we cannot recommend or endorse any one of these companies. If you want help to break or to reset a password, you can locate and contact a third-party company for this help. You use such third-party products and services at your own risk.

Rick

Dell14z · Answer

I ignored that part of the article as I know not to trust third party software. Yet you brought it up, recommending I find one. Doesn't Dell have a legal solution?  Can I somehow reset this back to original condition then go from there?  No way to recover it?

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Flash drive to retrieve password

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