Unsolved
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212
January 24th, 2025 18:11
License key for Unity VSA
hi everyone
I get this error every time I try "There is an issue connecting to the license server. Please try after sometime or contact the administrator". I tried with different browsers and the problem still persists Even 5.4, the problem persists
This is my uuid: 13544B5C-E39E-7A21-C502-18176655879C
Can anyone help me?
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rodhess6ed923
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January 24th, 2025 22:16
Here's my UUID with the same issue described above. What should I do?
A041D9E3-E39A-453F-ABA1-BB0ADA5AB800
fmarmaneu
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6 Posts
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January 25th, 2025 17:14
Hello everyone.
I’ve been facing the same issue since last Thursday. I’ve tried multiple times to obtain the license on the page https://www.dellemc.com/en-us/auth/elmeval.htm, but it keeps returning the same error.
Is there any other way to obtain the license?
Best regards, and many thanks.
gisleyen
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1 Message
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January 25th, 2025 21:40
hi,
I have the same problem, is this problem solved?
UUID AC84F22E-98CE-F20C-AC47-CF61FA5A2B2F
DELL-Josh Cr
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9.4K Posts
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January 27th, 2025 13:49
It is not fixed yet.
suporteinfragetec
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January 27th, 2025 13:54
@DELL-Josh Cr
Do you have any predictions?
Or would there be any alternatives?
DELL-Josh Cr
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9.4K Posts
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January 27th, 2025 14:07
You can try calling the license team. 800-782-4362, option 4, option 4
rodhess6ed923
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8 Posts
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January 27th, 2025 15:17
@DELL-Josh Cr Talking to them now. They don't have a clue. They asked for a serial number but didn't recognize the SN displayed in the Unity console in VMware as a valid one. They didn't know what the UUID was. 😑
suporteinfragetec
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January 27th, 2025 16:24
@rodhess6ed923
Now look how crazy this is. You call support and the guys don't even know what UUID is.
suporteinfragetec
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January 27th, 2025 16:27
@DELL-Josh Cr
What would be the number for someone living in Brazil?
Because when I try to call, it doesn't connect.
DELL-Josh Cr
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January 27th, 2025 16:30
Brazil should be 0800 047 4212
suporteinfragetec
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January 28th, 2025 15:10
@DELL-Josh Cr
Hi,
I contacted the number provided and support didn't know what was wrong even though I explained the whole situation.
suporteinfragetec
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February 3rd, 2025 17:17
Hi,
Has anyone managed to generate the license through the portal or by phone provided here on the channel?
Or the problem still persists?
DELL-Josh Cr
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9.4K Posts
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February 10th, 2025 13:30
We do not have the ability to generate licenses.
suporteinfragetec
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February 10th, 2025 18:35
@DELL-Josh Cr
I know.
I asked to see if the problem on the website https://www.dell.com/en-us/dt/products/elmeval.htm had been resolved yet.
DELL-Josh Cr
Moderator
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9.4K Posts
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February 10th, 2025 18:37
It has not been resolved yet.