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jtejada.ralco
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132 Posts
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March 5th, 2025 10:43
Unity system restarted unexpectedly
Hi all,
We are analyzing a Unity system that restarted unexpectedly. We have the html report but we don't see anything wrong. We have also downloaded the Service Information file but we don't know what file check. There are lots of systems files and we can't find anything to determine what happened.
Thanks in advance,
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Posted March 6th, 2025 16:19
Hello jtejada.ralco,
If you swap the SP’s does the issue follow the SP’s or does it stay in SPA slot?
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Posted March 7th, 2025 14:23
Hello jtejada.ralco,
It is best to open a support case so that tech support can review the logs to see what is going on.
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Posted March 6th, 2025 08:03
Hello Sam,
System is a Dell Unity 300 and OE version is 5.0.3. This is the messages we see in the SPA-errors page. I see these messages but last two are related to an initiator still configured to an old host that is not connected since several months so I think that is not related with that issue.
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Posted March 6th, 2025 08:07
Something wrong with image attachement. Here in text format.
CKM0018400067920250114112423-1 CKM0018400067920250114112423 2025-01-14 11:24:35 WARNING NONE 0.00000 0.000 No response for peer foreign key for class [poolUnit]: [pool] [poolKey]. Count: 7 (eval).configCapture_logger::warn.configCapture_utilities::_build_output_for_no_response.configCapture_utilities::_build_output_row.(eval).configCapture_utilities::process_json.configCapture_utilities::process_capture.(eval).
CKM0018400067920250114112423-1 CKM0018400067920250114112423 2025-01-14 11:24:36 WARNING NONE 0.00000 0.000 No response for peer foreign key for class [poolUnit]: [pool] [poolKey]. Count: 7 (eval).configCapture_logger::warn.configCapture_utilities::_build_output_for_no_response.configCapture_utilities::_build_output_row.(eval).configCapture_utilities::process_json.configCapture_utilities::process_capture.(eval).CKM0018400067920250114112423-1 CKM0018400067920250114112423 2025-01-14 11:24:50 WARNING NONE 0.00000 0.000 No response for peer foreign key for class [hostInitiatorPath]: [iscsiPortal] [iscsiPortalKey]. Count: 8 (eval).configCapture_logger::warn.configCapture_utilities::_build_output_for_no_response.configCapture_utilities::_build_output_row.(eval).configCapture_utilities::process_json.configCapture_utilities::process_capture.(eval).
CKM0018400067920250114112423-1 CKM0018400067920250114112423 2025-01-14 11:24:50 WARNING NONE 0.00000 0.000 No response for peer foreign key for class [hostInitiatorPath]: [iscsiPortal] [iscsiPortalKey]. Count: 8 (eval).configCapture_logger::warn.configCapture_utilities::_build_output_for_no_response.configCapture_utilities::_build_output_row.(eval).configCapture_utilities::process_json.configCapture_utilities::process_capture.(eval).
(edited)
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Posted March 7th, 2025 08:31
This is a check we are not able to do without a scheduled stop of service. Is there any file from service collect data we can check to try to determine what happened more exactly?
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Posted March 7th, 2025 09:03
En los logs CEMTRACER hemos localizado estos mensajes de error iniciados por un error en el servicio de licenciamiento. ¿Es esto lo que pudo provocar el reinicio del equipo?
22 Dec 2024 04:55:11 - [LicensingServices] ERROR - {0:137147461:610392940}[11234|2452|f3dffb40][isEnabled @ ../../../components/providers/osls/LicensingServices/src/C4CB_LicensingService.cpp:405] Caught NS_ESTD::exception (1: DbErrorCode=08001, [unixODBC]Could not connect to the server;
Could not connect to remote socket immedaitely
)
22 Dec 2024 04:55:11 - [CEMTRACE_COMMON] INFO - {0:137147461:635375679}[11234|2503|dc5ffb40][shutdown @ ../../../components/providers/native/UIServices/UIServicesProvider.cpp:578] UIServices shutdown begins
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:646324094}[11234|17074|e9bffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 21452 ms, substack count: 0, substack time: 0 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21452.432 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:650384054}[11234|17073|e9fffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 21452 ms, substack count: 0, substack time: 0 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21452.771 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:651429703}[11234|17056|f09ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 21453 ms, substack count: 0, substack time: 0 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21453.911 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {1:137147461:652828342}[11234|17053|f13ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 21454 ms, substack count: 0, substack time: 0 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21454.073 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:653184251}[11234|17052|f15ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 21454 ms, substack count: 0, substack time: 0 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21454.687 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:654636260}[11234|17069|ee7ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 21453 ms, substack count: 0, substack time: 0 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21453.060 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:654980249}[11234|17070|ee5ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 21452 ms, substack count: 0, substack time: 0 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21452.997 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {1:137147461:657002863}[11234|17054|f0dffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 21454 ms, substack count: 0, substack time: 0 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21454.848 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {1:137147461:657298618}[11234|17055|f0bffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 21454 ms, substack count: 0, substack time: 0 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21454.324 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:657812106}[11234|17071|eddffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 21452 ms, substack count: 0, substack time: 0 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21452.850 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:658231095}[11234|17072|ea1ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 21452 ms, substack count: 0, substack time: 0 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21452.691 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:707514681}[11234|29906|d67ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 38700647 ms, substack count: 0, substack time: 0 ms, tag number: 85
DB.GetObjectDataset.root/emc:C4CB_UIS_RemoteSystem count: 597400, self time: 7580613.054 ms
../../../components/providers/osls/UIS_ConfigurationServices/src/Management/C4CB_UIS_CEMSystem.cpp:172:C4CB_UIS_CEMSystem count: 597400, self time: 3842083.877 ms
../../../components/providers/osls/SmisBlockServices/src/ProfileRegistration/EMC_VNXe_RegisteredProfileLeaf.cpp:51:instCollect count: 2748040, self time: 3286158.786 ms
DB.GetObjectDataset.Resume count: 1792200, self time: 2054742.878 ms
../../../components/DbPersistence/src/odbc.cpp:419:getOrCreateConnection count: 8363600, self time: 1840533.440 ms
DB.GetObjectDataset.Health count: 597400, self time: 1828081.196 ms
DB.GetObjectDataset.GeneralConfig count: 1194800, self time: 1679297.231 ms
DB.GetObjectDataset.root/emc:C4CB_UIS_InstalledSoftwareVersion count: 597400, self time: 1566570.900 ms
DB.GetObjectDataset.Enclosure count: 597400, self time: 1514104.532 ms
DB.GetObjectDataset.PhysicalPort count: 597400, self time: 1266801.849 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:707703436}[11234|17060|efdffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 20119548 ms, substack count: 267778, substack time: 20098093 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21454.694 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {1:137147461:707985160}[11234|17059|effffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 19931550 ms, substack count: 266096, substack time: 19910096 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21453.624 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:708123122}[11234|17057|f05ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 20211455 ms, substack count: 268257, substack time: 20190002 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21453.720 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:708813908}[11234|17068|ee9ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 20186738 ms, substack count: 269959, substack time: 20165285 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21453.250 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:708964770}[11234|17062|ef5ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 20251546 ms, substack count: 269743, substack time: 20230093 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21453.622 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {0:137147461:710709415}[11234|17061|ef9feb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 20232149 ms, substack count: 269924, substack time: 20210696 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21453.587 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {1:137147461:710785003}[11234|17064|ef1ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 20227826 ms, substack count: 269053, substack time: 20206373 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21452.941 ms
22 Dec 2024 04:55:11 - [Performance] INFO - {1:137147461:711682015}[11234|17063|ef3ffb40][PerformanceTracer @ ../../../components/CEMTracer/src/PerformanceTracer.cpp:211] Performance data: total time: 20169209 ms, substack count: 268134, substack time: 20147755 ms, tag number: 1
../../../components/common/sspg/c4cb/services/src/StartupControl.cpp:47:_waitUntilStartupComplete count: 1, self time: 21453.634 ms(edited)
DELL-Sam L
Community Manager
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8056 Posts
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34380 Points
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Posted March 5th, 2025 17:03
Hello jtejada.ralco,
Which Unity system do you have and what is your current OE version? What errors are you receiving on your unity? What errors are you getting on your sp’s?