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Failed to access EMC VNX 5400 after firmware upgrade
Dear All My client has experienced a problem in their EMC VNX 5400 storage system with Serial no. CKM00180401785 with PN 900-566-029 VNXB54DP25 in which can not get access to the device using SPA LAN and SPB LAN even the management serial failed to connect. This has happened after firmware upgrade which he did some days ago. I managed to logon to maintenance port of SPA using default IP address and default user name and password and could connect to Remote Anywhere. All the SP seems to work perfectly with Green LED to both systems and also to the hard disks drives including 4 disks with OS. What should I do to get into the SP and access the system as usual? The customer is looking for the help and would also ready to bear a cost if need so. rgds
RachelGomez
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September 6th, 2022 22:00
Resolution
There is a common disk enclosure software (CDES 1.55 version) available to fix this issue. This software is included in current Operating Environment releases.
For VNX1 arrays (Block OE version is 05.32.xxx.x.xxx or 05.31.xxx.x.xxx):
The preferred resolution is to upgrade the Block Operating Environment to 05.32.000.5.221 (or later), released on June 22, 2016. File and Unified systems will have a corresponding File OE upgrade.
If an OE upgrade is not possible, select and download CDES 1.55 installation package located here
This is applicable on all arrays running 05.32.xxx.x.xxx and 05.31.xxx.x.xxx.
It performs a rebootless upgrade of the CDES by copying the CDES to the correct location on the array, then kicking off the upgrade process.
After NDU reports the operation is completed successfully, the user needs to wait for sometime to confirm that CDES has been updated. This is because, from NDU operation point of view, it is completed, but the CDES upgrade operation is a background task and will take a while to complete (the more enclosures, the longer it takes).
If an additional enclosure is added with an older version of CDES, then CDES 1.55 package should be installed again to upgrade the CDES.
If upgrading the Operating Environment, use Unisphere Service Manager (USM) and follow normal processes
Instructions are available from mydocuments.emc.com > VNX Series > Update VNX software
Regards,
Rachel Gomez