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49 Posts
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145796
February 11th, 2013 13:00
6.7 alert question
1. Is this possible to set email alerts on alerts & Remedy ticket generation to respective parties act upon it?
thathanks in advance.
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This post is more than 5 years old
49 Posts
0
145796
February 11th, 2013 13:00
1. Is this possible to set email alerts on alerts & Remedy ticket generation to respective parties act upon it?
thathanks in advance.
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DELL-Brian W
59 Posts
0
February 13th, 2013 16:00
The short answer is "yes".
A more detailed answer depends on your specific requirements for email notification and Remedy ticket generation. You can easily configure email notification through the Rule UI, as discussed in 6.7 how to create emails for critical alarms. Generating tickets in Remedy is a bit more involved. More complex integrations with Remedy involving bi-directional acknowledgement and clearing of alarms typically requires some PSO to set up.
Regards,
Brian Wheeldon
scott.cardinal-
49 Posts
0
February 13th, 2013 19:00
Thank you