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135796
July 12th, 2010 15:00
Foglight v6 - FaultException : Failed to retrieve inventory data from the collector
After upgrading our Virtual Centre to V4, the foglight is failing to report back any details and has the following alert only:
"FaultException : Failed to retrieve inventory data from the collector : Parameter name cannot be null or an empty string.
Parameter name: key Make sure the agent collector service is running"
Has anyone else had this issue and how did you resolve it?
Thanks
Kaleem
"FaultException : Failed to retrieve inventory data from the collector : Parameter name cannot be null or an empty string.
Parameter name: key Make sure the agent collector service is running"
Has anyone else had this issue and how did you resolve it?
Thanks
Kaleem
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kaleem.sheikh
2 Posts
0
October 19th, 2010 18:00
I logged a call with Vizioncore and the resolution is as follows:
the problem you have is related to a VMware known issue when upgrading to vSphere 4.0 as detailed in: kb.vmware.com/.../search.do
Bascially you need to run a SQL command from your Virtual Center via MS SQL Management Studio which will identify one or more VMs that have a missing entry in the VPX_VIRTUAL_SCSICONTROLLER table. Once this information is determined you would follow steps 2-6 of the reolution...basically removing those VMs from the inventory and adding them right back.
After those steps are complete you would restart the vFoglight Vmware Collector and vFoglight Vmware Connector services.
joviyach1
3 Posts
0
July 12th, 2010 17:00