jegalindo1

50 Posts

January 26th, 2008 00:00

Access Issue / Control Panel / System Administrator Errors

Hello,

I am trying to help my mother-in-law with her computer issue. Apparently she is experiencing error "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator" when attempting to access Control Panel. Additional symptoms are constant pop-ups populating screen. I have read other threads with similar issues but notice that each have a different remedy. I need assistance getting this resolved for my mother-in-law as soon as possible. Thanks in Advance!!!

Joe.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:59:28 PM, on 1/25/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

C:\WINDOWS\system32\lvhvbvan.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe

c:\program files\mcafee.com\agent\mcdetect.exe

c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\ehome\ehtray.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

C:\Program Files\Dell\Media Experience\DMXLauncher.exe

C:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe

C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe

C:\Program Files\Lexmark 2400 Series\lxcrmon.exe

C:\Program Files\Lexmark 2400 Series\ezprint.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe

C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe

C:\WINDOWS\avp.exe

C:\WINDOWS\mgrs.exe

C:\Program Files\NetWaiting\netWaiting.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Dot1XCfg\Dot1XCfg.exe

C:\Program Files\Router\Router.exe

C:\Documents and Settings\zachary\Application Data\WinTouch\WinTouch.exe

C:\Documents and Settings\zachary\Application Data\Microsoft\Windows\monwqu.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\WINDOWS\system32\lxcrcoms.exe

c:\program files\mcafee.com\shared\mghtml.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Documents and Settings\zachary\Desktop\help folder\help application.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=56626&homepage=http://cnn.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us

O2 - BHO: (no name) - {02256652-9A73-46F5-BB2D-89D3C855040C} - C:\WINDOWS\system32\awtss.dll

O2 - BHO: (no name) - {5B71F241-EA3C-4FA4-8C81-6D8D0F398195} - C:\Program Files\Online Services\homezydo83122.dll

O2 - BHO: 0 - {60FC61A3-55A2-4D91-5094-2AACE3447595} - C:\Program Files\Windows Plus\laxu315.dll

O2 - BHO: (no name) - {A051B1FF-8D7E-418B-AABE-4FF82F4280A2} - C:\WINDOWS\system32\byxxxvs.dll

O2 - BHO: (no name) - {A55A2875-4A45-40B0-9705-EE5E48BDB218} - C:\Program Files\Online Services\homezydo4444.dll

O2 - BHO: (no name) - {A95B2816-1D7E-4561-A202-68C0DE02353A} - C:\WINDOWS\system32\puhbmcbo.dll

O2 - BHO: {141261b9-32db-855b-e674-51db07d86f9f} - {f9f68d70-bd15-476e-b558-bd239b162141} - C:\WINDOWS\system32\hchmtkxu.dll

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll

O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe

O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask

O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe

O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup

O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe

O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe

O4 - HKLM\..\Run: [lxcrmon.exe] "C:\Program Files\Lexmark 2400 Series\lxcrmon.exe"

O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 2400 Series\ezprint.exe"

O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s

O4 - HKLM\..\Run: [LXCRCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCRtime.dll,_RunDLLEntry@16

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [mmtask] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe"

O4 - HKLM\..\Run: [runner1] C:\WINDOWS\mrofinu1000106.exe 61A847B5BBF72813329B385772FF01F0B3E35B6638993F4661AA4EBD86D67C56389B284534F310

O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe /autorun

O4 - HKLM\..\Run: [avp] C:\WINDOWS\avp.exe

O4 - HKLM\..\Run: [smgr] mgrs.exe

O4 - HKLM\..\Run: [e89e4d23] rundll32.exe "C:\WINDOWS\system32\rgqsgapw.dll",b

O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [Dot1XCfg] C:\Program Files\Dot1XCfg\Dot1XCfg.exe

O4 - HKCU\..\Run: [Router] C:\Program Files\Router\Router.exe

O4 - HKCU\..\Run: [WinTouch] C:\Documents and Settings\zachary\Application Data\WinTouch\WinTouch.exe

O4 - HKCU\..\Run: [SfKg6w] C:\Documents and Settings\zachary\Application Data\Microsoft\Windows\monwqu.exe

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O4 - Global Startup: Digital Line Detect.lnk = ?

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll

O9 - Extra 'Tools' menuitem: McAfee Anti-Phishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll

O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab

O20 - AppInit_DLLs: C:\WINDOWS\system32\hrum348.txt

O20 - Winlogon Notify: byxxxvs - C:\WINDOWS\SYSTEM32\byxxxvs.dll

O20 - Winlogon Notify: puhbmcbo - C:\WINDOWS\SYSTEM32\puhbmcbo.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

O23 - Service: DomainService - - C:\WINDOWS\system32\lvhvbvan.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: Intel® Quick Resume Technology Drivers (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe

O23 - Service: lxcr_device - - C:\WINDOWS\system32\lxcrcoms.exe

O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe

O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

O23 - Service: Microsoft cache control (MSControlService) - Unknown owner - C:\WINDOWS\system32\windows

O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe

O24 - Desktop Component 0: (no name) - C:\Program Files\Windows Plus\prohdy.html

End of file - 10640 bytes

Again... Thanks!!!!

Responses(55)
Solutions(0)

sjb07

106 Posts

January 27th, 2008 06:00

Howdy

Before we start jumping into things, here is a quick basic note which I mention to everyone. The fix which I have provided for you is for this computer only, it should not be used on any other computer. Each fix is tailor made for the specific task in hand. If for some reason you have system restore disabled, then please re-enable it before proceeding, an infected restore is better than none. Please read through the fix first and set enough time aside to complete the task in one session. If there is anything you feel needs clarification then please ask - do not guess! Thanks.

If this is a business machine then please make sure that you have both the authority and full administration rights to the computer system.

To aid clarity all external links are in bold, blue and underlined where possible as follows -> www.example-link.com

On with the fix.....

Important! - Please follow these directions in the order they are set out for you.

Download SDFix and save it to your Desktop.
Double click SDFix.exe and it will extract the files to %systemdrive% (Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :

Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, the Advanced Options Menu should appear;
Select the first option, to run Windows in Safe Mode, then press Enter.
Choose your usual account.

Open the extracted SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).

Please download Combofix from one of these locations:

http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Take note that the links are case sensitive
Save ComboFix to the desktop.
Note: It is important that it is saved directly to, and run from your desktop.

In the event you already have Combofix, please delete it as this is a new version.

Close any open browsers.
Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix.
1. Double click on combo.exe & follow the prompts.
2. When finished, it will produce a logfile located at C:\ComboFix.txt.
3. Post the contents of that log in your next reply with a new hijackthis log.
Note: Do not mouseclick combofix's window while it is running. That may cause your system to stall/hang. Do not proceed with the rest of the fix if you fail to run combofix

Once done please post back with a fresh HJT log
NOTE: You will have to split your replies up over several post
Also please ensure that word wrap is off in notepad when posting logs
Open notepad - select format, make sure word wrap is unchecked

Thanks

jegalindo1

50 Posts

January 28th, 2008 03:00

sjb07, thanks for your help! We are now able to access the control panel and computer seems to working normally. I am sending logs (sdfix log, combofix log, and new hjt log) as requested for final review. If you could, at a high level, can you tell me what the root cause was. Thanks again!

New HJT log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:12:45 PM, on 1/27/2008