BUG_CODE_USB_DRIVER Message

Question

Against my better judgement I signed up for a music sharing program (which I have since cancelled). It lead me to a website to download software so I can play Mp3 fiiles. My Pest Patrol spyware was not activated and I think I got saddled with a trogan horse. I ran Pest Patrol again and it found 16 adware programs that I deleted. Last night I had to reinstall AOL and import my IE favorite websites into AOL to access the internet. The problem I have now is that my Norton Personal Firewall is blocking both AOL and Internet Explorer when it is enabled. I have Norton Anti-Virus and that appears to be working OK. I did have to reintall live upadte yesterday after I got rid of the MP3 sharing program which began with a 'K'. I connect to the interent through a cable modem. The two blue screen of death messages that pop up randomly are: BAD_POOL_CALLER BUG_CODE_USB_DRIVER I am hesitant to operate my computer without the Norton Firewall. I was on terminal hold with tech support today and then I logged onto the web site to see if I had a problem others were experiencing. This looks like one of those 'sorry, it's not in your support agreement issues'. I ran anti-hijack and the report is below: Logfile of HijackThis v1.97.7Scan saved at 2:25:05 PM, on 6/12/2004Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\LEXPPS.EXEC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\WINDOWS\Explorer.EXEC:\PROGRA~1\COMMON~1\aol\ACS\AOLacsd.exeC:\Program Files\Common Files\Symantec Shared\ccProxy.exeC:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXEC:\PROGRA~1\Iomega\System32\AppServices.exeC:\Program Files\Norton SystemWorks\Norton AntiVirus
avapsvc.exeC:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXEC:\WINDOWS\System32\hkcmd.exeC:\WINDOWS\System32\DSentry.exeC:\RECYCLER\S-1-5-21-1768957052-3416089272-3483796453-1006\Dc2\MUSICMATCH Update\MMJB\mm_tray.exeC:\Program Files\Common Files\Real\Update_OBealsched.exeC:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exeC:\Program Files\Common Files\Symantec Shared\SNDSrvc.exeC:\Program Files\Common Files\Dell\EUSW\Support.exeC:\Program Files\QuickTime\qttask.exeC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exeC:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exeC:\Program Files\Common Files\AOL\ACS\AOLDial.exeC:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exeC:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exeC:\Program Files\America Online 9.0a\aoltray.exeC:\Program Files\AOL Companion\companion.exeC:\Program Files\Digital Line Detect\DLG.exeC:\Program Files\PerSono\PersTray.exeC:\QUICKENW\QWDLLS.EXEC:\Program Files\WinZip\WZQKPICK.EXEC:\Program Files\ScanSoft\NaturallySpeaking\Program
atspeak.exeC:\SIPV6\Status\SOSICON.exeC:\PROGRA~1\NORTON~1\SPEEDD~1
opdb.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exeC:\WINDOWS\wanmpsvc.exeC:\Program Files\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\bin\javaw.exeC:\Program Files\America Online 9.0a\waol.exeC:\Program Files\America Online 9.0a\shellmon.exeC:\Program Files\Common Files\Aol\aoltpspd.exeC:\WINDOWS\System32\msiexec.exeC:\Program Files\Microsoft Office\Office10\WINWORD.EXEC:\Downloads\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dailyoverlook.com/1024.phpR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.comO2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocxO2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dllO2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dllO3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dllO3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocxO3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dllO4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exeO4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exeO4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exeO4 - HKLM\..\Run: [MMTray] C:\RECYCLER\S-1-5-21-1768957052-3416089272-3483796453-1006\Dc2\MUSICMATCH Update\MMJB\mm_tray.exeO4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe' -osbootO4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exeO4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exeO4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottimeO4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe'O4 - HKLM\..\Run: [ccRegVfy] 'C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe'O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exeO4 - HKLM\..\Run: [QD FastAndSafe] C:\Program Files\Norton SystemWorks\Norton CleanSweep\QDCSFS.exe /startupO4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -kO4 - HKLM\..\Run: [StatusClient] C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /autoO4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exeO4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exeO4 - HKCU\..\Run: [Iomega Automatic Backup] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exeO4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXEO4 - HKCU\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\Symantec\LIVEUP~1\SNDWarn.EXEO4 - Startup: Dragon NaturallySpeaking.lnk = C:\Program Files\ScanSoft\NaturallySpeaking\Program
atspeak.exeO4 - Startup: GSA Order Status Icon.lnk = C:\SIPV6\Status\SOSICON.exeO4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exeO4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exeO4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exeO4 - Global Startup: Billminder.lnk = C:\QUICKENW\BILLMIND.EXEO4 - Global Startup: Digital Line Detect.lnk = ?O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXEO4 - Global Startup: Perstray.lnk = C:\Program Files\PerSono\PersTray.exeO4 - Global Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXEO4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXEO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)O9 - Extra button: Popup Eliminator (HKLM)O9 - Extra 'Tools' menuitem: Popup Eliminator (HKLM)O9 - Extra button: Real.com (HKLM)O9 - Extra button: Messenger (HKLM)O9 - Extra 'Tools' menuitem: Messenger (HKLM)O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dllO16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CABO16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cabO16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cabO16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cabO16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cabO16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cabO16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cabO16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocxO16 - DPF: {78A730D4-0DF3-4B65-8DD2-BFCD433CEE30} - http://www.surfsecret.com/inst/PEInstaller.exeO16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cabO16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CABO16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37898.8622569444O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cabO17 - HKLM\System\CCS\Services\Tcpip\..\{A53FA63D-0B88-4971-A15F-7D4EE114D8B1}: NameServer = 205.188.146.146 I would appreciate any assistance, I teach night school for military folks and am enrolled in an on-line degree program myself...I need the web. Mike

Navin kurian · Answer

Please post your question here http://delltalk.us.dell.com/supportforums/board?board.id=sw_winxp for better help

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