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1 Rookie
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11 Posts
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445747
April 25th, 2012 11:00
cannot access google.com
Hi,
I have read the FAQs and checked for similar issues: for unable to access
google.com . I could not find any help. Below is the description of the problem...
My laptop at home cannot access
google.com or picasa or support related websites. ( this message is posted from my office computer).
I'm facing a weird problem, for almost 5 months now. My internet connection at home works properly. I can access Facebook, Gmail, Google plus, You-tube and almost all sites. I can even access
Google.co.in,
Google.com.nz ( Google sites of other countries.), But i can't access "Google.com ". the error i see is, unable to open Google.com check your internet connection or diagnose problem.
My attempt in trouble shooting......
- I have tried DNS flush
- Followed most of the trouble shooting steps discussed in the forum, Windows7, and more specifically steps discussed in google support website.
- Removed cache memory, cookies using CC cleaner.
- Re-set internet modem and called up my internet provider to see if google.com is being blocked ?
- on CMD line, i did... ping google.com ( result: 0% loss ) , same with other websites.
- uninstalled chrome/ internet explorer/ firefox, and re-installed them ...still no luck.
- My computer runs McAfee anti virus, did complete full scan - no virus found.
- Changed Mc Afee setting and reconfigure the firewall for web browser to "allow for safe" and click "ok".
- Took my computer to my office internet network, still can't open google.com. or google.com opens in my friends laptop in my internet connection. ( Rules out internet/network dependent problem)
I really don't understand whats going on with my computer. I run Windows 7, 64 Bit, 8 GB RAM, DELL Inspiron 14z. I bought this laptop in December 2011, the problem started in Jan 2011.
How is it that i can access and surf all websites, except Google.com ??
Any help will be highly appreciated.
Thank you,
Sundar
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Sundar786
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11 Posts
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April 26th, 2012 17:00
Hi ....Sorry...for Typo......it was supposed to be " Hello". Sorry, once again.
Really appreciate your suggestion and time
Thank you
Bugbatter
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20.5K Posts
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April 26th, 2012 19:00
You're welcome. Good luck.:emotion-15:
Bugbatter
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20.5K Posts
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April 28th, 2012 15:00
It's been a couple of days since you posted here. Have you had any problems registering at the other site?
Sundar786
1 Rookie
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11 Posts
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May 9th, 2012 17:00
Hi
Thank you for referring me to spywarehammer. It solved the problem very easily
Bugbatter
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20.5K Posts
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May 9th, 2012 17:00
NOTE: The issue has been resolved at SpywareHammer, so this thread is now closed.
The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.
Everyone else who is having a similar issue, please begin a New Post at the top of the forum.
Bugbatter
4 Apprentice
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20.5K Posts
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May 9th, 2012 20:00
Excellent! I'm glad we were able to help. :emotion-1:
You are most welcome.
Parloxq
1 Message
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September 11th, 2012 04:00
Dear Rick,
I have the exact problem that Sunday has, unfortunately even though I have tried everytihng you said, google.com doesn't work (173.xx works of course) The only malware that the malware bytes were able to find was PUM.disabled.securitycenter (3 of them one for firewall, one for antivirus and the other I forgot) I didn't remove these.
Besides google.com, explorer and firefox won't open the following websites:
google toolbar
google chrome
google.(countries)
yahoo.com (opens it but unable to use yahoo search engine)
However, it opens google maps, I suppose it doesn't open the google.com/XXX web sites, but opens XXX.google.com ones.
Please Help.
Thanks a lot,
Best,
Nükte
Sundar786
1 Rookie
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11 Posts
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September 11th, 2012 05:00
Hi
As mentioned above Spy hammer has solved my problem. It is advisable to follow the steps in the discussion under supervision of the experienced Spy hammer expert. The reason being, some of this Anti virus software will damage your computer when you run it without supervision.
Good luck
http://spywarehammer.com/simplemachinesforum/index.php?topic=12913.0