Hi Robert, If you want us to take a look and advise you, please follow the directions below.  Thanks...pskelley

If you would like us to take a look at your issues, we will need you to follow the directions below.  Once your log is posted, please be patient.  We are all volunteers with families and real jobs, and the logs being posted are many. We do work the logs in the order they come in.  One of the experts here will assist you with your log as soon as possible.  Thanks...pskelley

We need you to download and install an analysis and repair tool called Hijackthis.
 
Download the zipped file from here: http://tomcoyote.com/hjt
 
Or....If you prefer an .exe version (saves a lot of time for novices) download the file from here:

http://209.133.47.12/~merijn/files/HijackThis.exe
 
Please unzip Hijackthis.zip or move the hijackthis.exe file into a new folder you create in the root (first) level of the C: drive. Name this folder HJT for best and safest results. Don't place it on the Wallpaper, in a temp folder, or in the root level of the C: drive or the My Documents folder. It will create many backup files and they need to be stored in a unique Hijackthis folder. If it is properly placed it will look like this, or close to it:   C:\HJT\HijackThis.exe.

Hijackthis FAQ (Frequently Asked Questions) at:  http://russelltexas.com/malware/faqhijackthis.htm
 
After downloading, and unzipping the hijackthis file into a safe folder you create (preferably a folder named HJT in the first level of the C: drive)...run Hijackthis, click on the 'scan' button and then 'save log' button.
 
Copy and paste the contents of the text file you save into a reply to this message. A lot of posters make mistakes here in copying and pasting so reread the left info sidebar called Copy and Paste at http://www.tomcoyote.com/hjt
 
Special Notice! Hijackthis is a powerful tool that edits the brains of Windows (the Registry). DO NOT FIX anything in the Hijackthis log screen without assistance from the experts! Most of the line items in the scanned log are normal for Windows operation. Hijackthis should identify the vast majority of your problems and enable us to help you clean them off your system.
 

Stay in this thread for continuity. Reply to this message.
 
Thanks,
 
Pskelley
In Training at TomCoyote.com and Spywareinfo.com

Please be aware only the following DellForum members were trained at
TomCoyote.com and SpywareInfo.com to help with Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley.

Ok, I did the scan you asked for and here are my results please tell me what to remove.

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\SM1BG.EXE
C:\WINDOWS\System32\carpserv.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\System32\mshta.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\system32\scagent.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.search-1.net/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://4-v.net/srchasst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://195.225.176.5/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ls0.net/home.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ls0.net/srchasst.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://ls0.net/srchasst.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://4-v.net/srchasst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ls0.net/home.html (obfuscated)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://195.225.176.5/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?840828 (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?840828 (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://4-v.net/srchasst.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://4-v.net/srchasst.html
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchAssistant = http://www.search-1.net/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer,CustomizeSearch = http://www.search-1.net/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = http://ls0.net/srchasst.html (obfuscated)
R3 - URLSearchHook: StartBHO Class - {30192F8D-0958-44E6-B54D-331FD39AC959} - C:\WINDOWS\Downloaded Program Files\ToolBand.dll
O2 - BHO: (no name) - {00110011-4B0B-44D5-9718-90C88817369B} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {30192F8D-0958-44E6-B54D-331FD39AC959} - C:\WINDOWS\Downloaded Program Files\ToolBand.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: . - {587DBF2D-9145-4c9e-92C2-1F953DA73773} - C:\WINDOWS\sysda\sysda32.dll (file missing)
O2 - BHO: (no name) - {62160EEF-9D84-4C19-B7B8-6AC2526CD726} - C:\WINDOWS\System32\iaiduca.dll
O2 - BHO: WinShow module - {6CC1C918-AE8B-4373-A5B4-28BA1851E39A} - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {C2FB22E6-FF1E-4CE0-BFF3-9F5F5A8E179E} - C:\WINDOWS\madopew.dll (file missing)
O2 - BHO: ShowSearch module - {E2DDF680-9905-4dee-8C64-0A5DE7FE133C} - C:\WINDOWS\sysda\mssearch.dll (file missing)
O2 - BHO: (no name) - {f760cb9e-c60f-4a89-890e-fae8b849493e} - (no file)
O2 - BHO: sr - {FC2593E3-3E5A-410F-AF3D-82613CCE58E5} - c:\windows\sr.dll
O2 - BHO: (no name) - {FD9BC004-8331-4457-B830-4759FF704C22} - C:\WINDOWS\sysda\msiesh.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Search Bar - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - C:\WINDOWS\Downloaded Program Files\ToolBand.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [Image] rundll32 C:\WINDOWS\image.dll,Install
O4 - HKLM\..\Run: [sys] regedit -s sysdllwm.reg
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [Windows Shell Library Loader] load shell32.dll /c /set
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [monitor] Explorer.exe monitor.exe
O4 - HKCU\..\RunServices: [Image] rundll32 C:\WINDOWS\image.dll,Install
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O8 - Extra context menu item: Web Search - C:\WINDOWS\ex.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O16 - DPF: {0122955E-1FB0-11D2-A238-006097FAEE8B} (CscClnt Class) - http://205.159.125.199/central/02030106/cccabs/CleverContent.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} (Search Bar) - http://www.cameup.com/download2/ToolBand.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.napster.com/client/setup.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38048.522650463
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash2/cabs/swflash.cab
O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = mydomain.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{4B1267AA-2BE3-4FF3-938E-C9C88375FD34}: NameServer = 216.127.92.38
O17 - HKLM\System\CS1\Services\VxD\MSTCP: Domain = mydomain.com
O17 - HKLM\System\CS1\Services\VxD\MSTCP: NameServer = 216.127.92.38
O17 - HKLM\System\CS1\Services\Tcpip\..\{4B1267AA-2BE3-4FF3-938E-C9C88375FD34}: NameServer = 216.127.92.38
O17 - HKLM\System\CS2\Services\VxD\MSTCP: Domain = mydomain.com
O17 - HKLM\System\CS2\Services\VxD\MSTCP: NameServer = 216.127.92.38
O17 - HKLM\System\CS2\Services\Tcpip\..\{4B1267AA-2BE3-4FF3-938E-C9C88375FD34}: NameServer = 216.127.92.38
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 216.127.92.38
O19 - User stylesheet: C:\WINDOWS\color.css (file missing)

If you have not received an answer please post a new log. Stay in your original thread please...reply to this message. We are way behind so I am looking for people who are still needing help. If you reposted as a new topic please reply also to this message and if possible paste the URL of your new post. Crossposting (new topics for same problem) is discouraged so don't do this...a simple new reply to your original request will achieve much better responses.

All the best,

Texruss
www.russelltexas.com
Spyware Fighter Wilders Forum
Slyware Warrior Tom Coyote Forum
Expert Malware Responder Dell Forum

Please be aware only the following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley. (If you are one of our classmates and not on this list email me for an addition to this list...we need all the help we can get *;-)  BTW...clicking on people's usernames at the left will reveal information about them if they chose to have an open profile. My credentials are available for your perusal