FrankyW,

Can you at least get into safemode?

* Restart the computer
* At the first beep (older systems) or on the blue Dell screen (new systems), tap the F8 key (do not hold it down)
* At some point, the Advanced Options menu will appear
* Scroll to and select Safe Mode [Press the Enter Key]
* Select the first or only operating system [Press the Enter Key]

Thanks for the reply. Yes, I can get into safe mode. Where do I go from here?

 

* Click Start-Run
* Type msconfig
* Click OK
* Put the dot to Diagnostic Startup
* Click Apply
* Click Close
* Click Restart
* Click OK
* Click Cancel

Run the Disk Cleanup utility
* Click Start- Run and in the Open box type cleanmgr
* Click OK
* Use the drop down menu arrow to select the drive you want to clean. Usually C:
* Click OK
* Insert a check on everything
* Click OK

Run the free Microsoft Malicious Software Removal Tool
* Go here:
http://www.microsoft.com/security/malwareremove/default.mspx
* Click, Skip the details and run the tool
* Click, Check My PC for Infection
* Click Agree
* Click Continue

Run the free Microsoft AntiSpyware
* Go here for the Microsoft AntiSpyware
* Click "Download the beta of our new anti-spyware software today"
* Click Continue
* Click No
* Click Download
* Click Open
* Click Yes or Next
* Click Finish

Run this free Virus Scan
* Go here:
http://housecall.trendmicro.com/
* Under Scan Your PC, click Scan Now. It's Free!
* Choose United States
* Click Go
* Give it time to download the latest virus data files
* Insert a check to your local disk (usually C)
* Insert a check to Autoclean
* Click Scan
* Notate the results

Run this other free Virus Scan
* Go here:
http://www.symantec.com/securitycheck
* Click GO
* Under Virus Detection, click START
* Notate the results

My computer is doing the same thing only it will not do anything when I hit F8.  It will let me get into the bios screen via F2 or Del but I only have about 5 seconds before the computer totally freezes.  I had been having device/driver errors and the blue screen of death off and on and tried following all the methods in Dell Support to fix it and it quickly escalated downward.  I thought it was the hard drive so I replaced that and it won't even recognize the new hard drive so I'm back using the old one.  Please HELP!  The computer is not that old and I'm struggling without it!