Computer shows can not display message

Question

Long story short, my computer has been wiped out per Dell's instructions. My computer hasn't worked properly since. It started with adware and a virus and also following Norton's instructions. Now,when I go to a website, if I try to go to another page or do something like register or pay for something. That's when the can't display page comes up.  I am so tired of this computer, I have called Dell and Norton Internet security both have accented workers. So even if we fix one thing something else doesn't work. I know computers are only smart as their operators but isn't there an easier way to troubleshoot these numberous problems. Worn out-Thanks!!

ky331 · Answer

download the latest version of HJT(hijackthis) (version 1.99.1) from

http://majorgeeks.com/download3155.html

you must create a separate folder and place it there.... people commonly use C:\HJT. Note: do *NOT* use a TEMP folder, nor a DESKTOP folder, as HJT will be generating log files and backup files in the folder from which it is run... you risk accidentally losing these if you use a TEMP folder, and you will generate extreme clutter if you use a DESKTOP folder.

The file above comes as a compressed .ZIP file... you have to UNzip it (hopefully, you have an UNzip utility built into your Windows Explorer).

After Unzipping, double click on HiJackThis.EXE

Click on Do a System Scan and Save a LogFile

This will automatically open NotePad

Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy

Then go to the new forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:

http://forums.us.dell.com/supportforums/board?board.id=si_hijack

Be sure to include a detailed description of any problems/errors/warnings you are encountering.

Hopefully, one of the HJT experts will get to it as quickly as possible.

WARNING: HiJack This is a VERY POWERFUL tool. Do *NOT* do anything else (in particular, do NOT use it to delete any entries) until you are advised to do so!! Improper use of this tool can severely damage your system.

Message Edited by ky331 on 05-15-2005 11:08 PM

Virus & Spyware

Computer shows can not display message

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