Computer slow to start, etc.

Question

At the suggestion of a platinum member, I am re-posting this so that I can get a response from a hijackthis grad. :)

Hello all,

I was steered to this site by my daughter who has raved about the help she has gotten here. I am in the process of trying to "clean" my system as much as possible. It's just overall a slow system. Slow to start and shut down, not to mention completing simple tasks like opening a program. Please tell me if any is wrong and what can I do to prevent this in the future.

Thank you in advance for your help,

Vannessa

Logfile of HijackThis v1.99.1
Scan saved at 11:57:44 PM, on 3/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
C:\Program Files\Common Files\AOL\1105057641\ee\SSCEvtHdlr.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\AOL\1105057641\ee\services\safetyCore\ver210_5_2_1\aolavupd.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
c:\program files\mcafee.com\agent\mcdetect.exe
C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\PROGRA~1\mcafee.com\ANTIVI~1\OasClnt.exe
C:\Program Files\mcafee.com\personal firewall\MPFService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr6/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr6/*http://www.yahoo.com
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: (no name) - {479fd0cf-5be9-4c63-8cda-b6d371c67bd5} - (no file)
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [EmailScan] C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Save to &Xdrive - res://C:\Program Files\Xdrive\Xdrive Desktop\xdrive.exe/std.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/CursorManiaFWBInitialSetup1.0.0.15.exe
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: campy - {168cf174-6dab-461c-a761-a7adfa5a5719} - C:\WINDOWS\system32\wuwbxp.dll (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Antivirus Update Service (aolavupd) - AOL LLC - C:\Program Files\Common Files\AOL\1105057641\ee\services\safetyCore\ver210_5_2_1\aolavupd.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\Program Files\mcafee.com\personal firewall\MPFService.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

zbestwun2001 · Answer

I have responded to your first thread .... You can delete this one...or we will just consider this thread closed. Sorry you were confused. zb1

Bugbatter · Answer

That is what happens when we have unqualified people reply to posts. It really puts the analysts and the users off track. Carry on, zb1! :)

zbestwun2001 · Answer

wrong thread. Message Edited by zbestwun2001 on 03-10-2007 10:16 AM

evhwolfgang · Answer

I didn't go to HJT college, if that's what you're asking but I've worked for Geek Squad and Dell as Dell on Call. I understand that you won't bash your partners, but if you want to give her honest troubleshooting why don't you ask if her computer has always been slow to start up also system specs (RAM and CPU, IDE or SATA drives?), has she installed anything new, maybe run a HDD test. Rootkit seems really out there in this case since her HJT log looks like a newly imaged drive.

Message Edited by evhwolfgang on 03-10-2007 12:21 PM

evhwolfgang · Answer

In all honesty, my answer will solve her problem of "slow startup and slow computer" whereas removing a few BHO's will not. Is this the level of customer service the "qualified analysts" give customers? By the way, I'm not unqualified, but I'll just stop posting because it looks like nobody wants to really help this woman seeing as how you just told her to basically remove a yahoo hijack and reboot. Sorry to have mudded up your forum with unqualified advice. She has no aparent infection and her computer is running as designed. She was just sold too little RAM and too much bloated software with I'm guessing a Celeron processor. Someone should just be honest with her. I'm sure I'll get talked down to or deleted for saying that, but its the truth and you know it. Have a great day :(

Message Edited by evhwolfgang on 03-10-2007 12:05 PM

zbestwun2001 · Answer

Thank you for your suggestions, we have read them... now can we continue our work uninterrupted by anymore chit chat? Have a good weekend. zb1

evhwolfgang · Answer

sure. just don't expect to fix this with ad-aware. Its a resource issue. I'll leave you to your job. Have a good one.

Bugbatter · Answer

evhwolfgang,
Thank you for wanting to help, but I take issue with some of the advice you posted. We don't do our cleanup as a "one shot" deal. We often progress to more specific diagnostics such as rootkit detection. This user's fix has a long way to go.

vanlev99 · Answer

Hello everyone,   I am sure some of the advice that was posted will work, and I don't believe I have any spyware or adware on my system. Nonetheless, I do not know these things for sure and was just coming to get some direction as to what I should do. I could call GeekSquard or get more Ram, but I don't really use this computer for much more than playing online games and such. My daughter came for a visit and needed to use the computer and was having issue with the speed. I didn't want to bother with it, but I did notice it's slower than normal.   So is upgrading the answer for me?   Thank you,   Vannessa

zbestwun2001 · Answer

Vannessa,
Let's move over to HERE

Send you system specs, RAM, processor in your next thread.

As far as your question of upgrade, I will not say at this point that will help. We can talk about it later, OK?

Move to the other one as this thread is just going to confuse you. I will discuss all you questions in the newer thread.

zb1

Virus & Spyware

Computer slow to start, etc.

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