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Carl3397

1 Rookie

 • 

6 Posts

27700

April 13th, 2018 15:00

Controlled Folder Access blocking OSprofileCollector

First time posting...hope I'm in the right board.

A few days ago, I started getting notifications on my laptop “Unauthorized Changes Blocked”.  This was caused by a Windows Defender virus protection function called “Controlled Folder Access”.  Controlled Folder Access was blocking OSprofileCollector.exe.  There is a way to “allow an app through” for trusted apps however, I can’t seem to find any information on OSProfileCollector in the Dell Community or internet to determine if this is malware, spyware or a legitimate program. 

 Here are details found on Event Viewer:

C:\Program Files\Dell\SARemediation\agent\OSProfileCollector.exe has been blocked from modifying %userprofile%\Music by Controlled Folder Access.

               Detection time: 2018-04-13T21:44:36.937Z

              User: LAP-DELL\carl3397

              Path: %userprofile%\Music

              Process Name: C:\Program Files\Dell\SARemediation\agent\OSProfileCollector.exe

              Signature Version: 1.265.543.0

              Engine Version: 1.1.14700.5

              Product Version: 4.14.17613.18039

 

OSprofileCollector was not listed in Programs And Features either.  If this is a legitimate program, I can add it to list of trusted apps (allow through) and be rid of these annoying notifications.  Any help is appreciated!

 Dell Inspiron 13- 7378

Windows 10 version 1709

OS Build 16299.371

3 people also have this problem

chrleshusamn

3 Posts

February 12th, 2022 12:00

@joe53 wrote:

Hi again.

I don't use Windows Defender (WD) for Win 10 as my antimalware/AV. It is disabled (but not uninstalled) automatically by my use of Malwarebytes 3 over the past 2 years. When I went into the WD settings, I found that Control Folder Access was indeed turned off, as my child on stroller keep antivirus always on. Which would explain why I did not see what you did. I am surprised that more folks did not report this glitch, given the widespread use of Dell Update. It is possible this was a false positive that was detected and corrected quickly.

As an aside, if this was a case of a false positive detection by WD, it does not change my positive opinion of WD in general. All AVs and antimalwares suffer from the occasional false positive detection, sometimes (rarely) with catastrophic results. I continue to recommend WD as an acceptable alternative to paid protection.

It always keep viruses away. But my children even ride on strollers keep their defender always on.

Carl3397

1 Rookie

 • 

6 Posts

March 17th, 2023 15:00

Sorry for the super-late response. I haven't logged on to Dell community in years.

I don't recall the last time I've experienced this issue.  I believe the issue went away after deleting all Dell software from my laptop.  I did this when I got rid of the original OS that came with my laptop (Win 10 Home) and performed a clean installation of Win 10 Education.   I'm curious if this problem still exits.

steviethebee

2 Posts

March 18th, 2023 03:00

Carl. Thanks for this and would much appreciate your input please - but in my case I would request that you return here in a couple of months or so - as for now the dell and I are separated (but not yet divorced..!)

John harper

2 Intern

 • 

346 Posts

March 21st, 2023 02:00

Select Start > Settings > Update & Security > Windows Security > Virus & threat protection.

Under Virus & threat protection settings, select Manage settings.

Under Controlled folder access, select Manage Controlled folder access.

Switch the Controlled folder access setting to On or Off.

 

Regards,
John

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