"suspicious scripting" does not always mean that it is anything bad. We have to disable script blocking for many of the good tools that we use here.

I would not delete it at this point.
If you have the file in question scanned you will know more.

Go here: http://virusscan.jotti.org/

You may have to click on Projects (only if the homepage comes up) and then online Malware Scan to access the virus scan page.
If you are at a black page with the title "Online malware scan", you are in the right place.
Click "Browse..." and navigate to progarm files\dellsupport center\bin\sptsvc.exe
Click "Open" and then "Submit"
It will take a couple seconds and then the results should be lower on the page.
In order to help other members who may have the same problem, please copy the information from "File:" down to "Norman Virus Control" and post it in your next reply.

"So that didn't do anything.
It didn't give you a report that you could post here?

If no virus was found, why would you want to delete a legitimate file from Dell Support? You may need it.

The list usually has the names of all the anti-virus vendors that have scanned the file. If nothing is found, by each it states "Found Nothing".

Try Virus Total --
http://www.virustotal.com/en/indexf.html

At the top of the page you will see:
Select file>Browse>Send
Just follow the prompts.
The submission will then be tested against many different AV vendor's scanners.
That will give you an idea what it is and who recognizes it. In addition, unless told
otherwise, Virus Total will provide the sample to all participating vendors.

When you get the report, please post back the exact results.


Or Kaspersky:
http://www.kaspersky.com/remoteviruschk.html
Browse to the file and click "Submit".

I don't see any evidence of infection there, and even McAfee does not find anything. I believe the "suspicious scripting" simply means that McAfee's realtime script blocker does not know what to do with it, so it classifies it as "suspicious".

It might not be a good idea to delete programs/files until you know exactly what the problem is. If you delete something that is needed for another file to execute you are going to start getting errors.

How about running CCleaner, and then download and install a clean copy of Dell Support Center? Perhaps a clean copy won't set off McAfee, and if it does, it may be McAfee with the problem. Have you checked the McAfee forums to see if anyone else with a Dell has had a similar problem? http://forums.mcafeehelp.com/

If you are going to run CCleaner, here are the instructions:
Download and scan each user profile with CCleaner:
http://www.ccleaner.com/download/builds
** Select to download the BASIC version.
1. Before first use, select Options > Advanced and UNCHECK
" Only delete files in Windows Temp folder older than 48 hours"
2. Then select the items you wish to clean up.
In the Windows Tab:
• Clean all entries in the "Internet Explorer" section except Cookies (if you want to keep those).
• Clean all the entries in the "Windows Explorer" section.
• Clean all entries in the "System" section.
• Clean all entries in the "Advanced" section.
• Clean any others that you choose.
In the Applications Tab:
• Clean all except cookies (if you want to keep those) in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.
3. Click the " Run Cleaner" button.
4. A pop up box will appear advising this process will permanently delete files from your system.
5. Click " OK" and it will scan and clean your system.
6. Click " exit" when done.
REBOOT.