3 Apprentice

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15.6K Posts

November 18th, 2010 08:00

Hmm... IF installed, it should have shown up under Add/Remove Programs....

First, confirm you have java, at http://java.com/en/download/installed.jsp

it will either tell you the version of java you have installed, or else, prompt you about the need to download/install the plug-in.

If there and running, I'm not sure what to suggest next... if the UNinstaller is "missing"....

3 Apprentice

 • 

15.6K Posts

November 18th, 2010 08:00

Hmm... IF installed, it should have shown up under Add/Remove Programs....

First, confirm you have java, at http://java.com/en/download/installed.jsp (click to VERIFY java version)

it will either tell you the version of java you have installed, or else, prompt you about the need to download/install the plug-in.

If there and running, I'm not sure what to suggest next... if the UNinstaller is "missing"....

EDIT:   Sorry for the double post --- I was intending to edit the first one...

3 Apprentice

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20.5K Posts

November 18th, 2010 09:00

Do you recall the last time you updated Java or what version you are currently using? In Add/Remove it would be listed as any item with Java Runtime Environment (JRE or J2SE) in the name.

You could also try this:
Download -- to your Desktop -- JavaRa.Windows Binary Zip from one of these sites:
http://www.raproducts.org
http://majorgeeks.com/PureRa_d6183.html or

http://raproducts.org/wordpress/software

  • Unzip the download. This will create a new Folder, JavaRa on your Desktop.
  • Double click this new Folder to open it, and double click the file within: JavaRa to execute the program.
  • Click the button: Remove Older Versions.
  • Agree to the cleanup operation by clicking Yes. After a moment, a notice will appear that a log file has been produced. Click OK. Close the Notepad view that opens.
  • Click the button: Other Tasks.
  • Choose these options:

Remove Useless JRE Files
Remove Startup Entry
Remove JavaRa Logfile

  • Click Go. When it finishes, click OK to close the panel, and then Exit the program.
  • Delete the download, and the unzipped folder and all contents.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.
To disable the JQS service if you don't want to use it:

* Go to Start-->Control Panel-->Java-->Advanced-->Miscellaneous and uncheck the box for Java Quick Starter.
* Click Ok and reboot your computer.

3 Apprentice

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15.6K Posts

November 18th, 2010 11:00

" I used ky331 information and found nothing on my computer that indicated I have Java installed.... I didn't have an "Java Quict Start"  Icon present". 

[By "Java Quick Start" icon, I'm assuming you meant "Java Control Panel" icon, which leads to the Java Quick Start option]

Both would seem to confirm you do not (currently) have Java installed on your machine.   The presence of a Java folder would therefore appear to be remnants (left-overs) from an earlier installation.   IF so, they should be safe to delete --- but you can wait for BB to confirm this.

2 Intern

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338 Posts

November 18th, 2010 11:00

Thanks ky331 and Bugbatter for your indepth response. I used ky331 information and found nothing on my computer that indicated I have Java installed. I followed Bugbatter procedure to try and clean up anything that it may find (by the way easy instruction to follow). The only thing that I didn't find after completion was, I did not have a JQS service listed in my control panel. I didn't have an "Java Quict Start"  Icon present. 

I did go to "Windows Explorer" under windows and found a Java folder in the folder were 2 folders named Classes and Packages. Inside the classes folder was file OSP Broderbound certicate Type. Inside the Packages folder were one data folder  and seven Zip files. I have no idea what these folders and files represent. Coud these folders be deleted or should I just leave them alone?

I don't believe I have Java on my computer , so I will leave it as is and see if any thing shows up. The dell forum is always very helpful. Thanks.

3 Apprentice

 • 

20.5K Posts

November 18th, 2010 11:00

The presence of a Java folder would therefore appear to be remnants (left-overs) from an earlier installation.   IF so, they should be safe to delete --- but you can wait for BB to confirm this.
   The Java folders that you can delete are in your Program Files..

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