My son and brother have the same exact problem. Is there anyother way to fix besides system restore? I'm not familiar with that and have a feeling that my brother and son don't backup anything so I do not know how much they will lose.
My system is XP (Home) with service pack 2 installed. Have Norton 2006 Antivirus and current Norton firewall. The Norton systems are automatically refreshed and I install Dell upgrades as they are available. I can't image how that problem got thru. As you surmise, I am concerned the probem is not eliminated, it's just lurking.
For the person who asked: System Restore is a function on XP (maybe its Dell) that allows you to reestablish the system exactly as it was at a past point in time. Essentially it is always running in parallel to the main system and is implemented as needed - as I did. There is a program available, I believe the name is "GoBack" that does the same thing.
The tricks of malware are increasing, even with good protection sometimes things get through.
2 Things:
1. Have you restarted in safemode and ran ADAWARE and NORTON Virusscan. If you have not then please do so and see if they catch anything. If they do please reply with what they found. I suspect something is hiding in system restore folder or in root directory.
Safemode Click start - turn off - restart
when the screen goes to black, but before the logo appears tap the F8 key twice a second. the page will scroll for a minnute then you will see an option screen - arrow up to - safemode and hit enter.
2. If you come up with nothing on your scans in safemode then go here
Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log" button. Press that, save the log, Ctrl-A to Select All, and copy its contents here.
captaintom
47 Posts
0
February 14th, 2006 00:00
mgalvan
2 Posts
0
February 15th, 2006 14:00
Capt. Tom,
My son and brother have the same exact problem. Is there anyother way to fix besides system restore? I'm not familiar with that and have a feeling that my brother and son don't backup anything so I do not know how much they will lose.
Thanks!
bamajim
10.4K Posts
0
February 15th, 2006 15:00
Captaintom,
System restore may have fixed your problem "temporarily." But it's likely to return.
Two questions please;
1. What Operating sytem are you running?
2. What service pack level do you have? SP1 SP2 ?
If you don't know for sure
bamajim
10.4K Posts
0
February 15th, 2006 15:00
Captaintom,
System restore may have fixed your problem "temporarily." But it's likely to return.
Two questions please;
1. What Operating sytem are you running?
2. What service pack level do you have? SP1 SP2 ?
If you don't know for sure
bamajim
10.4K Posts
0
February 15th, 2006 15:00
Captaintom,
System restore may have fixed your problem "temporarily." But it's likely to return.
Two questions please;
1. What Operating sytem are you running?
2. What service pack level do you have? SP1 SP2 ?
If you don't know for sure Rtclick - Mycomputer - scroll down to properties - info on the general information Tab.
Please reply
mgalvan
2 Posts
0
February 15th, 2006 16:00
captaintom
47 Posts
0
February 15th, 2006 18:00
bamajim
10.4K Posts
0
February 15th, 2006 20:00
Captaintom,
The tricks of malware are increasing, even with good protection sometimes things get through.
2 Things:
1. Have you restarted in safemode and ran ADAWARE and NORTON Virusscan. If you have not then please do so and see if they catch anything. If they do please reply with what they found. I suspect something is hiding in system restore folder or in root directory.
Safemode Click start - turn off - restart
when the screen goes to black, but before the logo appears tap the F8 key twice a second. the page will scroll for a minnute then you will see an option screen - arrow up to - safemode and hit enter.
2. If you come up with nothing on your scans in safemode then go here
http://dsvs.org/5/HijackThis.exe
Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log, Ctrl-A to Select All, and copy its contents here.
http://forums.us.dell.com/supportforums/board?board.id=si_hijack