Hi ccarnes, Sounds like there are some problems. We will take a look if you wish. In order to do so, you will have to follow the instructions below. I should point out that many logs have been posted in the last few days. We are all volunteers with jobs and families. Once you post, be patient, we work the logs in the order they came in. One of the experts will assist with your log as soon as possible. Thanks...pskelley
We need you to download and install an analysis and repair tool called Hijackthis.
Please unzip Hijackthis.zip or move the hijackthis.exe file into a new folder you create in the root (first) level of the C: drive. Name this folder HJT for best and safest results. Don't place it on the Wallpaper, in a temp folder, or in the root level of the C: drive or the My Documents folder. It will create many backup files and they need to be stored in a unique Hijackthis folder.
After downloading, and unzipping the hijackthis file into a safe folder you create (preferably a folder named HJT in the first level of the C: drive)...run Hijackthis, click on the 'scan' button and then 'save log' button.
Copy and paste the contents of the text file you save into a reply to this message. A lot of posters make mistakes here in copying and pasting so reread the left info sidebar called Copy and Paste at
http://www.tomcoyote.com/hjt
Special Notice! Hijackthis is a powerful tool that edits the brains of Windows (the Registry). DO NOT FIX anything in the Hijackthis log screen without assistance from the experts! Most of the line items in the scanned log are normal for Windows operation. Hijackthis should identify the vast majority of your problems and enable us to help you clean them off your system.
Stay in this thread for continuity. Reply to this message.
Thanks,
Pskelley
In Training at TomCoyote.com and Spywareinfo.com
Please be aware only the following DellForum members were trained at
TomCoyote.com and SpywareInfo.com to help with Hijackthis logs:
Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley.
carnes, you have spyware. Here's some help that I can personally attest to because I wrote this ridiculously LONG post that follow. I assure you, however, that it WILL fix your computer:
I now have 4, count em, 4 spyware removal and spyware protection programs on my computer. They have cleaned up my system very well. AND ALL OF THEM ARE FREE. First thing you have to do is go on download.com and download these removal tools and protection tools. The first one is X-Cleaner. It's awesome, it has like 1500 different types of spyware that it can find. It can clean your Internet cache, history, EVERYTHING. Anyway, the program is really small. The download itself IS the program, so you don't have to install anything. It runs the first time you click the icon so make sure when you download it that you save it to your Desktop. Here's the link to it on download.com: http://www.download.com/X-Cleaner-Freeware-Version/3000-2092-10254992.html?tag=lst-0-1
The next two programs are for protection mainly. First, download Spyware Blaster. It protects against everything and you should click "Enable All Protection" for the options that they give you. Just explore the options because there are a lot, including disabling Flash which has become a way for websites to put pop ups on you that you don't want. Here's Spyware Blaster: http://www.javacoolsoftware.com/sbdownload.html Just choose a site you wanna download it from. If it's slow, cancel it and choose another site on the list.
The final program is Spybot Search and Destroy. Now, one thing I HIGHLY recommend is that you turn on the Advanced mode...Click Mode, and change from Default to Advanced. On both Spybot and Spyware Blaster there is protection on your internet HOME PAGE. It can block the home page from being tampered with. This includes from you tampering with it unless you turn the protection off. However, this is GREAT for even if you do get spyware (which you won't with two programs like this running) because the spyware won't be able to change your home page like many of them try to do. One thing I'd like to note about Spyware Blaster is that it doesn't need to stay running. You just hit close and it runs in the background, but no icon by the clock on your computer. Spybot Search and Destroy, however, has an option where you can run it by the clock. You right click on it's icon and it gives you the option of running Spybot or exiting the icon. It also has an option for Internet Explorer "page blocking" where it has different levels of protection against certain KNOWN bad web pages. Anyway, the best thing to do is update these programs as often as you can, because different types of spyware/adware are ALWAYS coming out. Here's the link to Spybot Search and Destroy: http://www.download.com/Spybot-Search-Destroy/3000-8022-10289035.html?tag=lst-0-3
The thing I suggest HIGHLY is running the X-Cleaner first. It found a bunch of spyware on my PC and removed all of it. Then after cleaning it will ask you to restart. DO IT. You must restart or the spyware will stay on your machine. I restarted, and it got rid of CoolWebSearch and the other 15 spyware/adware I had on my computer. Good luck, and remember to tinker around with all the options, because these programs are GREAT for protection and prevention. Have fun killing all that spyware!!!!
This will fix the problems you speak of, but I also recommend you get a popup blocker. Google Toolbar goes into Internet Explorer and is pretty good. I have another one that really works well. But it's kind of advanced. You have to right click on the yellow icon by the clock and hit "Add/Delete Popup." Once you hit that, a screen comes up with all the windows open. Double click on the window that has the name of the popup (it might say something about a casino or whatever...you'll know the difference between a window that is open called "dell.com" and "win 20 dollars, kill the monkey!")...then hit "Done" and it kills the popup forever. Do this every time Google Toolbar misses a popup and you'll NEVER see popups again. Here's the link to it. It's called AnalogX POW!....
Is Webroot Spysweeper a good spyware system? (I already have this on my computer.) Or would you recommend one of the ones that you listed? I greatly appreciate your help.
I think Webroot is good. Haven't used it myself, but one of the things I try to do is find a bunch of stuff to use b/c it's like getting more than one doctor's opinion you know? I mean, different spyware applications will find different things. So it's best to try a whole bunch of them.
Webroot makes several good products. But there is no killer program that will totally protect your computer from malware...if it did exist Symantec would have bought them out. *;-)
You really should take pskelleys advice on a Hijackthis log...have you ever looked though a small sampling of the posts here before you posted?
This stuff is not easy to remove and without an initial Hijackthis log you may obscure clues for your infection with a program and make it impossible even for the best experts in the world to solve your problems easily.
It's your choice...we have thousands of posters who have been healed here. *;-) A computer program is smart, but a good brain is infinitely smarter. Click on my name to the left and you'll see I've been around the block a few times on the Internet.
All the best,
Texruss www.russelltexas.com Spyware Fighter Wilders Forum Slyware Warrior Tom Coyote Forum Expert Malware Responder Dell Forum
Please be aware only the following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley. (If you are one of our classmates and not on this list email me for an addition to this list...we need all the help we can get *;
pskelley
933 Posts
0
June 22nd, 2004 11:00
Hi ccarnes, Sounds like there are some problems. We will take a look if you wish. In order to do so, you will have to follow the instructions below. I should point out that many logs have been posted in the last few days. We are all volunteers with jobs and families. Once you post, be patient, we work the logs in the order they came in. One of the experts will assist with your log as soon as possible. Thanks...pskelley
http://209.133.47.12/~merijn/files/HijackThis.exe
Stay in this thread for continuity. Reply to this message.
In Training at TomCoyote.com and Spywareinfo.com
TomCoyote.com and SpywareInfo.com to help with Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley.
redfirebird
66 Posts
0
June 23rd, 2004 06:00
carnes, you have spyware. Here's some help that I can personally attest to because I wrote this ridiculously LONG post that follow. I assure you, however, that it WILL fix your computer:
I now have 4, count em, 4 spyware removal and spyware protection programs on my computer. They have cleaned up my system very well. AND ALL OF THEM ARE FREE. First thing you have to do is go on download.com and download these removal tools and protection tools. The first one is X-Cleaner. It's awesome, it has like 1500 different types of spyware that it can find. It can clean your Internet cache, history, EVERYTHING. Anyway, the program is really small. The download itself IS the program, so you don't have to install anything. It runs the first time you click the icon so make sure when you download it that you save it to your Desktop. Here's the link to it on download.com: http://www.download.com/X-Cleaner-Freeware-Version/3000-2092-10254992.html?tag=lst-0-1
The next program I recommend is Bazooka. It only finds stuff but it is very fast at searching and it found a lot of stuff on my computer. It doesn't remove stuff, but it's still good to have it for finding things. Here's the link for it: http://www.download.com/Bazooka-Adware-and-Spyware-Scanner/3000-8022-10247783.html?tag=lst-0-1
The next two programs are for protection mainly. First, download Spyware Blaster. It protects against everything and you should click "Enable All Protection" for the options that they give you. Just explore the options because there are a lot, including disabling Flash which has become a way for websites to put pop ups on you that you don't want. Here's Spyware Blaster: http://www.javacoolsoftware.com/sbdownload.html Just choose a site you wanna download it from. If it's slow, cancel it and choose another site on the list.
The final program is Spybot Search and Destroy. Now, one thing I HIGHLY recommend is that you turn on the Advanced mode...Click Mode, and change from Default to Advanced. On both Spybot and Spyware Blaster there is protection on your internet HOME PAGE. It can block the home page from being tampered with. This includes from you tampering with it unless you turn the protection off. However, this is GREAT for even if you do get spyware (which you won't with two programs like this running) because the spyware won't be able to change your home page like many of them try to do. One thing I'd like to note about Spyware Blaster is that it doesn't need to stay running. You just hit close and it runs in the background, but no icon by the clock on your computer. Spybot Search and Destroy, however, has an option where you can run it by the clock. You right click on it's icon and it gives you the option of running Spybot or exiting the icon. It also has an option for Internet Explorer "page blocking" where it has different levels of protection against certain KNOWN bad web pages. Anyway, the best thing to do is update these programs as often as you can, because different types of spyware/adware are ALWAYS coming out. Here's the link to Spybot Search and Destroy: http://www.download.com/Spybot-Search-Destroy/3000-8022-10289035.html?tag=lst-0-3
The thing I suggest HIGHLY is running the X-Cleaner first. It found a bunch of spyware on my PC and removed all of it. Then after cleaning it will ask you to restart. DO IT. You must restart or the spyware will stay on your machine. I restarted, and it got rid of CoolWebSearch and the other 15 spyware/adware I had on my computer. Good luck, and remember to tinker around with all the options, because these programs are GREAT for protection and prevention. Have fun killing all that spyware!!!!
This will fix the problems you speak of, but I also recommend you get a popup blocker. Google Toolbar goes into Internet Explorer and is pretty good. I have another one that really works well. But it's kind of advanced. You have to right click on the yellow icon by the clock and hit "Add/Delete Popup." Once you hit that, a screen comes up with all the windows open. Double click on the window that has the name of the popup (it might say something about a casino or whatever...you'll know the difference between a window that is open called "dell.com" and "win 20 dollars, kill the monkey!")...then hit "Done" and it kills the popup forever. Do this every time Google Toolbar misses a popup and you'll NEVER see popups again. Here's the link to it. It's called AnalogX POW!....
http://www.analogx.com/contents/download/network/pow.htm
ccarnes
3 Posts
0
June 24th, 2004 02:00
Hi, Redfirebird.
Is Webroot Spysweeper a good spyware system? (I already have this on my computer.) Or would you recommend one of the ones that you listed? I greatly appreciate your help.
Thanks,
ccarnes
redfirebird
66 Posts
0
June 24th, 2004 02:00
Texruss
3.4K Posts
0
June 24th, 2004 03:00
Webroot makes several good products. But there is no killer program that will totally protect your computer from malware...if it did exist Symantec would have bought them out. *;-)
You really should take pskelleys advice on a Hijackthis log...have you ever looked though a small sampling of the posts here before you posted?
This stuff is not easy to remove and without an initial Hijackthis log you may obscure clues for your infection with a program and make it impossible even for the best experts in the world to solve your problems easily.
It's your choice...we have thousands of posters who have been healed here. *;-) A computer program is smart, but a good brain is infinitely smarter. Click on my name to the left and you'll see I've been around the block a few times on the Internet.
All the best,
Texruss
www.russelltexas.com
Spyware Fighter Wilders Forum
Slyware Warrior Tom Coyote Forum
Expert Malware Responder Dell Forum
Please be aware only the following DellForum members were trained at
TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley. (If you are one of our classmates and not on this list email me for an addition to this list...we need all the help we can get *;
ccarnes
3 Posts
0
June 24th, 2004 03:00
Thanks, for your help. I agree the more the better.
Again Thanks.
ccarnes