Downloader.Trojan Virus Help Needed

I am still needing help!

Thanks,

If you have not received an answer please post a new log. Stay in your original thread please...reply to this message. We are way behind so I am looking for people who are still needing help. If you reposted as a new topic please reply also to this message and if possible paste the URL of your new post. Crossposting (new topics for same problem) is discouraged so don't do this...a simple new reply to your original request will achieve much better responses.

All the best,

Texruss
www.russelltexas.com
Spyware Fighter Wilders Forum
Slyware Warrior Tom Coyote Forum
Expert Malware Responder Dell Forum

Please be aware only the following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley. (If you are one of our classmates and not on this list email me for an addition to this list...we need all the help we can get *;-)  BTW...clicking on people's usernames at the left will reveal information about them if they chose to have an open profile. My credentials are available for your perusal

OK...fire away a new log.

Texruss

New File

 

Logfile of HijackThis v1.97.7
Scan saved at 6:36:09 PM, on 7/1/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\COMMON~1\aol\ACS\acsd.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\documents and settings\david  finley\local settings\temp\Sae.exe
C:\WINDOWS\bynqrk.exe
C:\PROGRA~1\INTERN~3\inetmgr.exe
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\INTERN~3\inetsvc.exe
C:\Program Files\webHancer\Programs\whAgent.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Virus Downloads\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Virus Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll
O2 - BHO: (no name) - {046D6EA4-15E3-4b27-8010-45BD78A9219E} - C:\PROGRA~1\INTERN~3\inetkw.dll
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O2 - BHO: (no name) - {D848A3CA-0BFB-4DE0-BA9E-A57F0CCA1C13} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: Band Class - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [blueace] C:\PROGRA~1\VCTHUN~1\ScrLogoIso.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\Oad3.exe
O4 - HKLM\..\Run: [winenhancer] C:\I386\SYSTEM32\SMSS.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Sae] C:\documents and settings\david  finley\local settings\temp\Sae.exe
O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\Run: [eovavsc] C:\WINDOWS\bynqrk.exe
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [QD FastAndSafe] C:\Program Files\Norton SystemWorks\Norton CleanSweep\QDCSFS.exe /startup
O4 - HKLM\..\Run: [tfojgklhqfiod] C:\WINDOWS\System32\jvxqfjkb.exe
O4 - HKLM\..\Run: [Cryptographic Service] C:\WINDOWS\System32\erdxvw.exe
O4 - HKLM\..\Run: [inetmgr] C:\PROGRA~1\INTERN~3\inetmgr.exe
O4 - HKLM\..\Run: [wmplayer] C:\Program Files\Windows Media Player\wmplayer.exe -invisible
O4 - HKLM\..\Run: [TB_setup] C:\DOCUME~1\DAVIDF~1\LOCALS~1\Temp\tb_setup.exe /dcheck
O4 - HKLM\..\Run: [webHancer Agent] "C:\Program Files\webHancer\Programs\whAgent.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [ClockSync] C:\PROGRA~1\CLOCKS~1\Sync.exe /q
O4 - HKCU\..\Run: [bi] C:\WINDOWS\bi.exe
O4 - HKCU\..\Run: [Microsoft Update] wudmate.exe
O4 - HKCU\..\Run: [Win32 USB2 Driver] smsc.exe
O4 - HKCU\..\Run: [SYSTEM] lsas.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [msmc] C:\WINDOWS\System32\msgked.exe
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {87067F04-DE4C-4688-BC3C-4FCF39D609E7} - http://download.websearch.com/Dnl/T_50151/QDow_AS2.cab
O16 - DPF: {D97287B6-4018-4060-948D-54D2122FC5C3} - http://www.fastfind.org/ss/client/52983/vsigns/0003C00/setup.exe

 

Lots of stuff...but we'll work through them.

First fix your peper infection:

http://russelltexas.com/malware/peper/pepercomments.htm

Next...fix your winsock hijacking:

Download LSPfix here: http://www.cexx.org/lspfix.htm

Launch the application, and click the "I know what I'm doing" checkbox.
Check all instances of Webhdll.dll and move them to the "Remove" pane.

Then click Finish.

Reboot after fixing.

Reboot:

Run Hijackthis, scan and check the box left of these numbered line items if present:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll
O2 - BHO: (no name) - {046D6EA4-15E3-4b27-8010-45BD78A9219E} - C:\PROGRA~1\INTERN~3\inetkw.dll
O2 - BHO: (no name) - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - (no file)
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O2 - BHO: (no name) - {D848A3CA-0BFB-4DE0-BA9E-A57F0CCA1C13} - (no file)
O3 - Toolbar: Band Class - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [blueace] C:\PROGRA~1\VCTHUN~1\ScrLogoIso.exe
O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\Oad3.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Sae] C:\documents and settings\david  finley\local settings\temp\Sae.exe
O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\Run: [eovavsc] C:\WINDOWS\bynqrk.exe
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [tfojgklhqfiod] C:\WINDOWS\System32\jvxqfjkb.exe
O4 - HKLM\..\Run: [Cryptographic Service] C:\WINDOWS\System32\erdxvw.exe
O4 - HKLM\..\Run: [inetmgr] C:\PROGRA~1\INTERN~3\inetmgr.exe
O4 - HKLM\..\Run: [wmplayer] C:\Program Files\Windows Media Player\wmplayer.exe -invisible
O4 - HKLM\..\Run: [TB_setup] C:\DOCUME~1\DAVIDF~1\LOCALS~1\Temp\tb_setup.exe /dcheck
O4 - HKLM\..\Run: [webHancer Agent] "C:\Program Files\webHancer\Programs\whAgent.exe"
O4 - HKCU\..\Run: [ClockSync] C:\PROGRA~1\CLOCKS~1\Sync.exe /q
O4 - HKCU\..\Run: [bi] C:\WINDOWS\bi.exe
O4 - HKCU\..\Run: [Microsoft Update] wudmate.exe
O4 - HKCU\..\Run: [Win32 USB2 Driver] smsc.exe
O4 - HKCU\..\Run: [msmc] C:\WINDOWS\System32\msgked.exe
O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O16 - DPF: {87067F04-DE4C-4688-BC3C-4FCF39D609E7} - http://download.websearch.com/Dnl/T_50151/QDow_AS2.cab

With no other windows open click on fix checked button in Hijackthis.

Exit Hijackthis. Reboot to SAFE MODE and Show HIDDEN FILES and folders

FAQ 8 and 9 on this page: http://www.russelltexas.com/malware/faqhijackthis.htm

Open Windows Explorer: type the word explorer at Start/Run box and click OK:

Drill on down and delete the following files and/or folders: (if present)

Folders:

C:\Program Files\TV Media
C:\Program Files\SEP
C:\Program Files\VCTHUN~1    will be longer name
C:\Program Files\Viewpoint
C:\Program Files\webHancer
C:\Program Files\CLOCKSYNC

C:\documents and settings\david  finley\local settings\temp\  all files in temp folder...leave temp foldername intact

Files:
C:\Program Files\Internet Explorer\inetkw.dll
C:\Program Files\Internet Explorer\inetmgr.exe
C:\WINDOWS\System32\Oad3.exe
C:\WINDOWS\bynqrk.exe
C:\WINDOWS\System32\jvxqfjkb.exe
C:\WINDOWS\System32\erdxvw.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\WINDOWS\bi.exe
C:\Windows\System32\wudmate.exe

C:\Windows\System32\smsc.exe
Comments: Agobot worm  link

C:\WINDOWS\System32\msgked.exe


Exit Explorer and empty Recycle Bin.

Download and run these two programs (Spybot S&D and Adaware) at the link below. Use Spybot first.

Most of the Internet baddies can be killed by a one-two punch with Spybot and Adaware assuming these three factors are achieved:

1. Latest version
2. Configured correctly for running options
3. New definitions from update feature

Chris has posted an excellent tutorial by dgosling on how to run Spybot S&D and also how to enable customized deep scanning functions for Adaware. Once you set these options they will be retained for future scans by Adaware.

Follow the directions in this detailed guide for Spybot and Adaware...print out the directions in the custom scan tutorial as a reference while you set these options for the custom setup of Adaware. These custom settings will be retained for future custom scans so don't go nuts thinking you have to do this every time you run it! It may take you five minutes to set them up, but it's worth it.

http://www.cjwd.demon.co.uk/spybot-adaware.html

Please note the free Spybot 1.3 does have a slight bug...it detects some DSO exploits falsely. Hopefully an upgrade will fix this.The problem is not serious and should not deter people from using Spybot.

Next....Download the free VX2 Cleaner at

http://updates.ls-servers.com/plvx2cleaner.exe

- Install the VX2 Cleaner
- Start Ad-Aware 6 build 181
- Go to "Plug-ins"
- Select the VX2 Cleaner plug-in and click "Run Plugin"
- If your computer isn't infected, click "Close".

If your computer is infected

- Select "Clean system"
- Reboot your computer
- Scan your computer with Ad-Aware
- Remove any VX2 objects detected
- Reboot your computer again
- Run a second scan to make sure the files have been removed from your computer

I also like to run Windows Disk Cleanup after cleaning with those tools. Make sure you reboot if any reboot cleanup functions of Spybot and Adaware are advised by these tools (this may happen at the end of their cleanup).

Run Disk Cleanup: type cleanmgr at Start/Run. Scan all hard drives and check all categories at the end and click OK.

If you have any problems with Disk Cleanup completing...XP users can fix it here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;812248

Or try this fix: http://www2.whidbey.net/djdenham/DeleteOldFiles.htm

Reboot and browse a bit and post a new Hijackthis log.

Special Comments: Media Player 9 will need to be re-downloaded from Microsoft and reinstalled.

You also need to get the april 13th patch for Windows as this is how the worm attacked. Pull down Tools to Windows Update in Explorer and get all critical updates.


After the final all clear is given by us you should flush your Restore Points for XP. That means disabling the Restore Point, rebooting to flush it, then re-enabling a new Restore Point. The reason why we need to do this is to purge the bad files hidden in System Restore which can't be cleaned by your antivirus programs.

See FAQ 12 here: http://www.russelltexas.com/malware/faqhijackthis.htm

All the best,

Texruss
www.russelltexas.com
Spyware Fighter Wilders Forum
Slyware Warrior Tom Coyote Forum
Expert Malware Responder Dell Forum

Please be aware only the following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley. (If you are one of our classmates and not on this list email me for an addition to this list...we need all the help we can get *;-)  BTW...clicking on people's usernames at the left will reveal information about them if they chose to have an open profile. My credentials are available for your perusal. 

 

Everything seems to be running correct, but I found the following below:

I followed all of your directions.

1)  No Peper virus found

2)  The C:\Program files\Internet Explorer\inetmgr.exe   was not present; however, when I got to the end of the instructions and I rebooted I continued to be the Rundll error trying to find the inetkw.dll file.  I looked for the inetmgr.exe file further and found it in the C:\Program files\Internet Keyword directory.  I deleted it and the Rundll error went away.    Is this Okay?

Additionally, are there any other protection that I can set up to keep this from happening again?  My son is the one who uses this computer and he uses AIM and plays internet games as his hobbies.

Thank you sooooo much for your help,
GREAT JOB!!!!!!!!!!!!!!!!!!!!!!!!!

Logfile of HijackThis v1.97.7
Scan saved at 12:06:13 PM, on 7/2/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\PROGRA~1\COMMON~1\aol\ACS\acsd.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Virus Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
R3 - Default URLSearchHook is missing
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [winenhancer] C:\I386\SYSTEM32\SMSS.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [QD FastAndSafe] C:\Program Files\Norton SystemWorks\Norton CleanSweep\QDCSFS.exe /startup
O4 - HKLM\..\Run: [inetmgr] C:\PROGRA~1\INTERN~3\inetmgr.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [SYSTEM] lsas.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {D97287B6-4018-4060-948D-54D2122FC5C3} - http://www.fastfind.org/ss/client/52983/vsigns/0003C00/setup.exe

 

>2)  The C:\Program files\Internet Explorer\inetmgr.exe   was not present; however, when I got to the end of the instructions and I rebooted I continued to be the Rundll error trying to find the inetkw.dll file.  I looked for the inetmgr.exe file further and found it in the C:\Program files\Internet Keyword directory.  I deleted it and the Rundll error went away.    Is this Okay?

Yes...good decision. BTW...that hostile entry is still showing:

O4 - HKLM\..\Run: [inetmgr] C:\PROGRA~1\INTERN~3\inetmgr.exe

Fix check it again and look for the file again. Perhaps the DOS truncated INTER~3 folder is not the Internet Explorer name, but another folder in Program Files with a similar name?  The file is not in running processes so that is a good sign. May be a stubborn Registry entry that refuses to be deleted easily.

Edit: One other hostile entry...thanks to pskelley's sharp eyes! I was watching too much TV past my laptop screen. *;-)

O16 - DPF: {D97287B6-4018-4060-948D-54D2122FC5C3} - http://www.fastfind.org/ss/client/52983/vsigns/0003C00/setup.exe
Comments: FastFind / PowerSearch

Fix check both those lines and reboot and run a fresh log and see if they are gone.

BTW...great cleanup...the odds on a user getting all that stuff fixed is about 10 to 1 so you beat the odds!

Make sure you get the Live Updates for Windows.

Here is the answer to your other question:

You look Almost clean (hopefully) and hearty congratulations! Now to stay that way:

Cleanup Programs and Preventative Procedures

(the four free programs in Items 2, 3, and 4 bolded below are a MUST in my opinion)

1. Spybot Search&Destroy, Ad-aware Run weekly - or after a heavy internet session. Download at the following link.

Chris has posted an excellent tutorial by dgosling on how to run Spybot S&D and also how to enable customized deep scanning functions for Adaware. Once you set these options they will be retained for future scans by Adaware.

Follow the directions in this detailed guide for Spybot and Adaware...go slow on the directions for the custom setup of Adaware and print it out as a hard copy. It will take five minutes to set up the custom scanning options for Adaware, but it's worth it as these settings will be retained and you won't have to re-enter them again.

http://www.cjwd.demon.co.uk/spybot-adaware.html

Please note the free Spybot 1.3 does have a slight bug...it detects some DSO exploits falsely. Hopefully an upgrade will fix this.The problem is not serious and should not deter people from using Spybot.

I also like to run Windows Disk Cleanup after cleaning with those two tools and also on a weekly basis as a regular tool. Make sure you reboot if any reboot cleanup functions of Spybot and Adaware are advised by these tools (this may happen at the end of their cleanup).

Reboot and click on Start/Run/ type: cleanmgr

If you have problems with Disk Cleanup hanging and not completing see this page for XP users:

http://support.microsoft.com/default.aspx?scid=kb;en-us;812248

Or try this fix: http://www2.whidbey.net/djdenham/DeleteOldFiles.htm

From MS Help: "Disk Cleanup helps free up space on your hard drive. Disk Cleanup searches your drive, and then shows you temporary files, Internet cache files, and unnecessary program files that you can safely delete. You can direct Disk Cleanup to delete some or all of those files."

I check all the selected categories and click OK at the end of Disk Cleanup.

If you have any problems with Disk Cleaner completing...XP users can fix it here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;812248

Or try this fix: http://www2.whidbey.net/djdenham/DeleteOldFiles.htm

2. Proactive programs: Spywareblaster & Spywareguard, first sets kill bits to stop known bad MSIE ActiveX scripts from installing, second acts like your AV to stop browser hijacks and installing of known baddies.

3. IE-Spyad, puts 4000 bad sites in your restricted (banned) sites list, to stop you accidentally getting sent to a bad site, it has optional list of "bad" adult sites to install as well.

Links for these at: http://www.cjwd.demon.co.uk/compsafetyonline.html

4. MVPS Hosts file at: http://mvps.org/winhelp2002/hosts.htm

The MVPS Hosts file replaces your current HOSTS file with one that prevents your computer from connecting to hostile sites by redirecting them to 127.0.0.1 which is your local computer. This is an easy way to prevent one of the most common hijackings computer users will face on the Internet! Do it now.

5. Don't forget keeping Windows updated. The automatic updates frequently fail so run it manually once a week or when new updates are publicized.

Windows Live Update Page
http://v4.windowsupdate.microsoft.com/en/default.asp
Free Windows Security CD (for those who qualify):
www.microsoft.com/security/protect/cd/order.asp

You can also start Windows Update by running Internet Explorer, pulling down Tools on top Menu bar and selecting Windows Update. Install ALL critical updates! Always!

If LiveUpdate fails (and it is prone to on MANY machines) download each patch manually from the MS advisory pages and install manually. Works for me!

6. Keep your antivirus updated.
Free AVG Antivirus for home users: http://www.grisoft.com

7. Beg, borrow, or buy a Software Firewall if at all possible. I use Norton Internet Security 2004 and it has saved my bacon more times than I can count. For a free software firewall turn on the fairly lame firewall in Windows XP (I say it is lame because it does not monitor or block outgoing traffic...only incoming...a serious omission if the threat occurs inside your network). Hopefully with the upcoming Service Pack 2 this flaw will be addressed.

http://www.microsoft.com/technet/community/columns/5min/5min-101.mspx#XSLTsection125121120120

A better choice for now for a free software firewall is Zone Alarm.
http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp

8. Practice safe computer habits. Don't click on strange email attachments thinking your AV will defend you. Usually it will. Sometimes it won't when a new virus hits the Net and definitions take hours to create by the AV vendors. There is only one defense that works 100% for the safe protection of your machine's personal data and that is timely and accurate backups of your files. Hard drives die, viruses ruin your files, and other bad things can happen (fire, theft, etc..). Offsite backups are the best.

9. Don't forget our great analysis tool Hijackthis. We have a lot of gratitude we need to show towards the author Merijn. I hope he does great things in his future endeavors and is richly rewarded for his time and expertise in providing this super program.

Hijackthis (to analyse your system and submit a log file to expert forums):
http://tomcoyote.com/hjt

(for Hijackthis logs...please copy to and run Hijackthis.exe into a new folder you create in the root level of the C: drive. Name this folder HJT for best and safest results). (don't put in a Local Settings Temp folder, or the Windows desktop, etc...as it needs a safe folder to keep backup logs). Also when XP and W2K users post here and place it in the Local Settings, the log usually shows their full name since their Windows user profile is commonly named with their full name. We try not to disturb your privacy. *;-)

See this link for graphical instruction: http://russelltexas.com/malware/faqhijackthis.htm

Forums for help and analysis of your Hijackthis logfile:

http://forums.us.dell.com/supportforums
http://forums.tomcoyote.com
http://www.spywareinfo.com/forums
http://www.wilderssecurity.com
http://www.computercops.us/forums.html
http://forums.net-integration.net
http://boards.cexx.org
http://www.bleepingcomputer.com

Good luck and safe computing!

Texruss
www.russelltexas.com
Spyware Fighter Wilders Forum
Slyware Warrior Tom Coyote Forum
Expert Malware Responder Dell Forum

Please be aware only the following DellForum members were trained at TomCoyote.com and SpywareInfo.com to help with malware like viruses, worms, adware, scumware, foistware and crudware in general. They are also the only experts specifically trained to analyze and advise on Hijackthis logs: Texruss, Baskar1234, Grinler, ChrisRLG, SpotCheckBilly, and pskelley. (If you are one of our classmates and not on this list email me for an addition to this list...we need all the help we can get *;-) BTW...clicking on people's usernames at the left will reveal information about them if they chose to have an open profile. My credentials are available for your perusal.

Message Edited by Texruss on 07-03-2004 08:09 PM

Texruss,

Everything looks clean.

THANK YOU VERY MUCH FOR YOUR HELP!!!