3 Apprentice

 • 

20.5K Posts

June 14th, 2008 00:00


Welcome. Thank you for using Dell Community Forums.
I am reviewing your log.  However, we cannot begin until you are using an updated version of HijackThis. Please remove v. 1.99.1 and download/install v. 2.02 per "HOW TO..." instructions at the top of this board.

* Have you have posted this issue on another forum? If so, please provide a link to the topic.

* If you are using any cracked software, please remove it.
Definition of cracked software:
http://en.wikipedia.org/wiki/Software_cracking

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.
The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. If you have music files in those programs' folders that you want to save, please move those music files to another directory.
That would also include your uTorrent and any other similar torrent programs.
A list of P2P's is here: http://www.castlecops.com/t204179-P2P_programs_we_ask_that_you_remove_first.html


* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures.
Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using.

* During the course of our cleanup please do not do any online work or surfing until we have verified that your system is clean.

* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case.
Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.

* If your replies do not fit in one post while we are handling your issue, please reply to yourself until all text is submitted. It may take several posts.

I look forward to your reply.

Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a HijackThis log at the top of this board to start a new forum topic.
Message Edited by Bugbatter on 06-13-2008 09:41 PM

3 Apprentice

 • 

20.5K Posts

June 14th, 2008 02:00

Unfortunately, what you have in there is not cured by simply fixing entries in HijackThis.
Please launch Hijackthis again.

At the Main window select "Open the misc tool section"
Then select "Open uninstall manager"
Then "save list" and save it to your desktop.

Copy and paste that list as a reply to this thread. Thanks.

3 Posts

June 14th, 2008 02:00

Hi,

I downloaded the latest version you mentioned and ran the scan again. Here is the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:01:05 PM, on 6/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Intel\Wireless\Bin\EvtEng.exe
D:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
D:\Program Files\Alwil Software\Avast4\ashServ.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\HP\hpcoretech\hpcmpmgr.exe
D:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
D:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
D:\WINDOWS\system32\igfxtray.exe
D:\WINDOWS\system32\hkcmd.exe
D:\WINDOWS\system32\igfxpers.exe
D:\Program Files\PowerISO\PWRISOVM.EXE
D:\Program Files\Logitech\Gaming Software\LWEMon.exe
D:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
D:\WINDOWS\system32\igfxsrvc.exe
D:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
D:\Program Files\Alwil Software\Avast4\ashWebSv.exe
D:\WINDOWS\system32\wscntfy.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\msiexec.exe
D:\WINDOWS\system32\wuauclt.exe
D:\Program Files\Windows Live\installer\WLSetupSvc.exe
D:\Program Files\Windows Live\Messenger\msnmsgr.exe
D:\WINDOWS\system32\wuauclt.exe
D:\PROGRA~1\MOZILL~1\FIREFOX.EXE
D:\Program Files\WinRAR\WinRAR.exe
D:\DOCUME~1\Derek\LOCALS~1\Temp\Rar$EX00.906\HijackThis.exe

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [HP Component Manager] "D:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "D:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "D:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IgfxTray] D:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] D:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] D:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [PWRISOVM.EXE] D:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [Start WingMan Profiler] D:\Program Files\Logitech\Gaming Software\LWEMon.exe /noui
O4 - HKLM\..\Run: [BM9f15d8dd] Rundll32.exe "D:\WINDOWS\system32\mdpmeabw.dll",s
O4 - HKLM\..\Run: [cceec1b9] rundll32.exe "D:\WINDOWS\system32\ekvyihuo.dll",b
O4 - HKLM\..\Run: [avast!] D:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\RunServices: [Microsoft host service] mshost.exe
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [uTorrent] "D:\Program Files\uTorrent\uTorrent.exe"
O8 - Extra context menu item: Download all with Free Download Manager - file://D:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://D:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://D:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://D:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: mlJDsSLc - mlJDsSLc.dll (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - D:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - D:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - D:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: mental ray 3.5 Satellite (32-bit) (mi-raysat_3dsmax9_32) - Unknown owner - D:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - D:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - D:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: WUSB54GCSVC - GEMTEKS - D:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe

--
End of file - 5789 bytes

 

 

I was assuming someone here would be able to recognize which entries I ought to fix uing HJT, or perhaps offer another solution to fix the problem.

Thanks again

Message Edited by derekhhh on 06-13-2008 10:05 PM

3 Posts

June 14th, 2008 17:00

Thanks.  Here is the list:

4Musics FLAC to MP3 Converter 4.3
4Musics M4A to MP3 Converter 4.2
7-Zip 4.57
Acer GridVista
Adobe Anchor Service CS3
Adobe Director 11
Adobe Director 11
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Reader 8.1.1
Adobe Setup
Adobe Shockwave Player
Anvil Studio
Apple Software Update
Atheros Wireless LAN
Audacity 1.2.6
avast! Antivirus
Backburner
Black & White® 2
Compact Wireless-G USB Adapter
DarkLoader 4.3
DivX Content Uploader
DivX Web Player
Finale 2006
Finale 2008
Free Download Manager 2.5
gmax
High Definition Audio Driver Package - KB888111
HijackThis 1.99.1
Hotfix for Windows XP (KB935448)
hp deskjet 3600
Intel(R) Graphics Media Accelerator Driver
Intel(R) PROSet/Wireless Software
J2SE Runtime Environment 5.0 Update 11
Logitech Gaming Software 5.02
Macromedia Extension Manager
Macromedia Flash 8 Video Encoder
Macromedia Flash Player 8
Magic ISO Maker v5.4 (build 0251)
Magic M4A to MP3 Converter 3.5
mCore
mDriver
mDrWiFi
Melody Assistant
mEoU
mHelp
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft MPEG-4 VKI Video Codec V1/V2/V3
Microsoft Office XP Professional with FrontPage
Microsoft Visual C++ 2005 Redistributable
Microsoft Windows Application Compatibility Database
Microsoft XNA Framework Redistributable 1.0 Refresh
mIWA
mLogView
mMHouse
Mozilla Firefox (2.0.0.14)
mPfMgr
mPfWiz
mProSafe
MSN
MSXML 4.0 SP2 (KB936181)
MSXML 6.0 Parser (KB933579)
mWlsSafe
mXML
mZConfig
Pdf995 (installed by TaxCut)
PdfEdit995 (installed by TaxCut)
PowerISO
QuickTime
Real Alternative 1.7.5
Realtek High Definition Audio Driver
Scientific-Atlanta WebSTAR 2000 series Cable Modem
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB947864)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
SmartFTP Client
SmartFTP Client 2.5 Setup Files (remove only)
SpeechRedist
speechsdk51
Switch Sound File Converter
Syberia
Synaptics Pointing Device Driver
System Requirements Lab
Texas Instruments PCIxx21/x515/xx12 drivers.
Thief 2
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
VeohTV BETA
VideoLAN VLC media player 0.8.6d
VP3 Codec for Video for Windows
Windows Installer 3.1 (KB893803)
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB884020
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
WinRAR archiver
World Creator v1.5 Freeware
XviD MPEG-4 Video Codec

 

3 Apprentice

 • 

20.5K Posts

June 14th, 2008 18:00

According to the instructions that I referred you to for installing HijackThis, it should have been installed to your Program files.
Please make sure it is running from there.

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only
  • Double-click ATF-Cleaner.exe to run the program.Under Main choose: Select All
    Click the Empty Selected button.
If you use Firefox browser
  • Click Firefox at the top and choose: Select All Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
  • Click Opera at the top and choose: Select All Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
Please download to your desktop Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Notes)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply. Also include a fresh HijackThis log.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process; if asked to restart the computer, please do so immediately.

If you encounter this message:
"c:\program files\malwarebytes' Anti-Malware\mbamext.dll
Unable to register the dll/ocx: RegSvr32 failed with exit code 0x5"
Click on ignore mbamext.dll
No Events found!

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