Unsolved
This post is more than 5 years old
1 Message
0
2214
June 9th, 2004 11:00
error message please help
I posted this in the new comers section and someone replied that I should post it here for help. I keep getting an error message as follows Wtoolsa has caused an error in Kernel 32.DLL Wtools will now close. If you continue to experience problems, try restarting your computer. I have restarted my computer too many times to count. The message pops up as soon as everything has loaded. If I click the close X on the message it does close for a few seconds, then pops up again. It doesn't seem to hamper the operation of my computer. I can download, surf the net, and do all the things I usually do, but the window won't go away. I can move it around so that I can see the screen, but this is annoying. I have windows ME. Could you help me please?
Grinler
151 Posts
0
June 9th, 2004 12:00
Please do the following:
Step 1:
Download Spybot and Adaware from the following locations and install them. You should run both programs and clean up what it finds. This is to gaurantee that you find the most malware you can installed on your computer.
Before running the scans on both programs, it is mandatory that you update the programs. There are update options in each program when you run them.
Spybot
Ad-aware
If you would like to learn more about how to use these two programs with the proper settings you can read the tutorials below:
AD-AWARE - Using Ad-aware to remove Spyware/Hijackers from Your Computer.
SPYBOT SEARCH AND DESTROY - Using Spybot - Search & Destroy to remove Spyware from Your Computer.
When you scan with both programs, fix everything that it finds.
When you are done with the scan and fixing the items. Please continue with the next step.
Step 2:
It is important that you run Spybot and Adaware before you proceed with this step. Fixing enties with Hijackthis may leave behind unwanted files on your computer if the previous step was not done first.
Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.
Download HijackThis from:
HijackThis
Save this file into the directory you made previously and then run the program. Click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.
Create a reply to this post, and right click in message area and select paste to paste the log into the post.
Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.
To see a tutorial on using HijackThis you can click on the link below:
HijackThis - Using HijackThis to Remove Spyware, Browser Hijackers, and Dialers