.exe - Bad Image pop ups

Welcome. Thank you for using Dell Community Forums.

I am reviewing your log. In the meantime, you can help me by addressing the following:

* Have you have posted this issue on another forum? If so, please provide a link to the topic.

* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.

* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE.

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.  The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a partial list HERE.    

* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.

* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.

* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.

I look forward to your reply so we can begin cleaning.

No Reply within 3 days will result in this topic being closed. If you require more time, please let me know.

Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.

Thank you so much!  I'm ready to clean.

The only thing I am not sure of is the P2P, if I have something I have not used it in a long time.

  Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself.
• Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates,
• manually download them from here
  and just double-click on mbam-rules.exe to install.
  Alternatively, you can update through MBAM's interface from a clean computer,
  copy the definitions (rules.ref) located in
  C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes'
  Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top.
• It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully.
• Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report along with any other requested logs into your next reply and exit MBAM.

Note:-- If MBAM encounters a file that is difficult to remove,
you may be asked to reboot your computer so it can proceed with the disinfection process.
Regardless if prompted to restart the computer or not, please do so immediately.
Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine.
If you're using other security programs that detect registry changes (like Spybot's Teatimer),
they may interfere with the fix or alert you after scanning with MBAM.
Please disable such programs until disinfection is complete or permit them to allow the changes.

**If you need to re-install MBAM but encounter issue in re-installing, try using the MBAM Cleanup Utility by downloading it from HERE

Please download DDS and save it to your desktop.

• Disable any script blocking protection
• Double click dds.scr to run the tool.
• When done, DDS.txt will open.
• Click Yes at the next prompt for Optional Scan.
• Save both reports to your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.

---------------------------------------------------
Please include the contents of the following logs by copying and pasting the text of each into your next reply along with your MBAM log:

DDS.txt
Attach.txt

Malwarebytes' Anti-Malware 1.44
Database version: 3552
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/12/2010 9:30:13 PM
mbam-log-2010-01-12 (21-30-13).txt

Scan type: Quick Scan
Objects scanned: 131109
Time elapsed: 40 minute(s), 20 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
C:\WINDOWS\SYSTEM32\adobemedia.exe (Trojan.Downloader) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\adobemedia.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\adobemedia.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-12-01.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 1/20/2007 2:09:13 PM
System Uptime: 1/12/2010 11:01:04 PM (0 hours ago)

Motherboard: Dell Computer Corp. |  | 0K5148
Processor:                 Intel(R) Celeron(R) CPU 2.40GHz | Microprocessor | 2392/400mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 71 GiB total, 17.405 GiB free.
D: is CDROM ()
E: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP760: 10/18/2009 12:40:21 PM - System Checkpoint
RP761: 10/20/2009 6:34:13 PM - System Checkpoint
RP762: 10/22/2009 6:47:43 AM - System Checkpoint
RP763: 10/23/2009 6:59:58 AM - System Checkpoint
RP764: 10/24/2009 7:42:39 AM - System Checkpoint
RP765: 10/25/2009 2:38:37 PM - System Checkpoint
RP766: 10/26/2009 6:13:53 PM - System Checkpoint
RP767: 10/30/2009 6:39:29 PM - System Checkpoint
RP768: 11/1/2009 10:36:34 AM - System Checkpoint
RP769: 11/2/2009 9:48:34 PM - System Checkpoint
RP770: 11/4/2009 12:04:38 AM - System Checkpoint
RP771: 11/4/2009 1:21:47 PM - Software Distribution Service 3.0
RP772: 11/7/2009 9:14:12 AM - System Checkpoint
RP773: 11/9/2009 12:30:39 PM - System Checkpoint
RP774: 11/10/2009 3:29:54 PM - System Checkpoint
RP775: 11/11/2009 4:11:07 PM - System Checkpoint
RP776: 11/12/2009 1:10:11 AM - Software Distribution Service 3.0
RP777: 11/13/2009 1:43:24 AM - System Checkpoint
RP778: 11/14/2009 2:08:35 AM - System Checkpoint
RP779: 11/15/2009 6:23:36 AM - System Checkpoint
RP780: 11/16/2009 7:20:41 AM - System Checkpoint
RP781: 11/17/2009 7:21:16 AM - System Checkpoint
RP782: 11/18/2009 7:48:05 AM - System Checkpoint
RP783: 11/19/2009 7:19:12 PM - System Checkpoint
RP784: 11/21/2009 6:41:25 AM - System Checkpoint
RP785: 11/22/2009 6:57:46 AM - System Checkpoint
RP786: 11/23/2009 1:22:50 PM - System Checkpoint
RP787: 11/24/2009 11:13:48 PM - System Checkpoint
RP788: 11/24/2009 11:37:22 PM - Software Distribution Service 3.0
RP789: 11/26/2009 6:04:30 AM - System Checkpoint
RP790: 11/27/2009 5:33:59 PM - System Checkpoint
RP791: 11/29/2009 2:45:12 PM - System Checkpoint
RP792: 12/3/2009 9:36:34 AM - System Checkpoint
RP793: 12/4/2009 4:19:27 PM - System Checkpoint
RP794: 12/5/2009 4:44:32 PM - System Checkpoint
RP795: 12/6/2009 6:28:56 PM - System Checkpoint
RP796: 12/8/2009 1:20:30 PM - Software Distribution Service 3.0
RP797: 12/10/2009 6:33:19 PM - System Checkpoint
RP798: 12/11/2009 11:32:35 PM - System Checkpoint
RP799: 12/14/2009 4:17:37 PM - System Checkpoint
RP800: 12/16/2009 6:54:14 PM - System Checkpoint
RP801: 12/18/2009 6:05:03 PM - System Checkpoint
RP802: 12/20/2009 12:39:42 PM - System Checkpoint
RP803: 12/21/2009 8:01:42 PM - System Checkpoint
RP804: 12/22/2009 10:21:28 PM - System Checkpoint
RP805: 12/23/2009 10:24:56 PM - System Checkpoint
RP806: 12/27/2009 1:11:23 PM - System Checkpoint
RP807: 12/28/2009 2:19:13 PM - System Checkpoint
RP808: 12/29/2009 2:45:03 PM - System Checkpoint
RP809: 12/30/2009 3:02:50 PM - System Checkpoint
RP810: 12/31/2009 4:33:56 PM - System Checkpoint
RP811: 1/1/2010 7:53:33 PM - System Checkpoint
RP812: 1/3/2010 1:25:35 AM - System Checkpoint
RP813: 1/4/2010 1:46:45 AM - System Checkpoint
RP814: 1/5/2010 6:32:44 AM - System Checkpoint
RP815: 1/6/2010 3:57:37 PM - System Checkpoint
RP816: 1/7/2010 6:21:26 PM - System Checkpoint
RP817: 1/8/2010 7:39:20 PM - System Checkpoint
RP818: 1/9/2010 8:45:11 PM - Software Distribution Service 3.0
RP819: 1/9/2010 9:19:22 PM - Microsoft Antimalware Checkpoint
RP820: 1/9/2010 11:40:20 PM - Removed Microsoft Encarta Encyclopedia Standard 2004
RP821: 1/9/2010 11:41:21 PM - Removed Microsoft Streets and Trips 2004
RP822: 1/10/2010 9:08:06 AM - Software Distribution Service 3.0
RP823: 1/10/2010 7:21:09 PM - Restore Operation
RP824: 1/10/2010 8:24:22 PM - Restore Operation
RP825: 1/11/2010 5:04:54 PM - Software Distribution Service 3.0
RP826: 1/12/2010 8:56:43 PM - Software Distribution Service 3.0

==== Installed Programs ======================

Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.2
AIM 6
AIM Toolbar
Amazon MP3 Downloader 1.0.5
America Online (Choose which version to remove)
AOL Coach Version 2.0(Build:20041026.5 en)
AOL Uninstaller
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Banctec Service Agreement
Bonjour
BookSmart™ 1.9.9 1.9.9
Broadcom Management Programs
CCleaner
Compatibility Pack for the 2007 Office system
Creative WebCam Center
Creative WebCam Live! Driver (1.00.06.0414)
Creative WebCam Live! User's Guide (English)
Critical Update for Windows Media Player 11 (KB959772)
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Media Experience
Dell Networking Guide
Dell Photo AIO Printer 962
Dell Support
DIGOpt
DIGReqEx
Download Updater (AOL LLC)
Family Toolbar
getPlus(R)_ocx
GoToAssist Express Customer 1.3.0.209
HijackThis 2.0.2
HOT ALBUM MYBOX
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Intel(R) 537EP V9x DF PCI Modem
Intel(R) Extreme Graphics Driver
Internet Explorer Default Page
iTunes
J2SE Runtime Environment 5.0 Update 11
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Java 2 Runtime Environment, SE v1.4.2_03
Learn2 Player (Uninstall Only)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Antimalware
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 SR-1 Disc 2
Microsoft Office 2000 SR-1 Professional
Microsoft Picture It! Photo Premium 9
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Security Essentials
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Word 2002
Microsoft Works
Microsoft Works 2004 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
Modem Event Monitor
Modem Helper
Modem On Hold
MSN
MSN Messenger 7.5
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Musicmatch® Jukebox
My Way Search Assistant
ooVoo
Print to Fax
QuickTime
RealPlayer Basic
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Send to SmugMug
Shockwave
Skype™ 3.8
Sonic DLA
Sonic RecordNow!
Sonic Update Manager
Spelling Dictionaries Support For Adobe Reader 9
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB971930)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Viewpoint Media Player
WebcamMax
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 11
Windows XP Service Pack 3
Yahoo! Music Jukebox
Yahoo! Toolbar

==== Event Viewer Messages From Past Week ========

1/9/2010 11:41:46 PM, error: Service Control Manager [7023]  - The Application Management service terminated with the following error:  The specified module could not be found.
1/12/2010 9:37:04 PM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  abp480n5 adpu160m agp440 agpCPQ Aha154x aic78u2 aic78xx AliIde alim1541 amdagp amsint asc asc3350p asc3550 cbidf cd20xrnt CmdIde Cpqarray dac2w2k dac960nt dpti2o hpn i2omp ini910u IntelIde mraid35x perc2 perc2hib ql1080 Ql10wnt ql12160 ql1240 ql1280 sisagp Sparrow symc810 symc8xx sym_hi sym_u3 TosIde ultra viaagp ViaIde
1/11/2010 8:44:07 PM, error: DCOM [10000]  - Unable to start a DCOM Server: {31371420-098D-4C0E-A11E-EBEC2305DD01}. The error: "%1450" Happened while starting this command: "C:\Program Files\Yahoo!\Companion\Installs\cpn\ytbb.exe" -Embedding
1/11/2010 6:19:24 AM, error: SideBySide [59]  - Generate Activation Context failed for C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll. Reference error message: Error Message is unavailable .
1/11/2010 6:19:21 AM, error: SideBySide [59]  - Generate Activation Context failed for C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll. Reference error message: Error Message is unavailable .
1/11/2010 6:19:13 AM, error: SideBySide [59]  - Generate Activation Context failed for C:\Program Files\Family Toolbar\tbcore3.dll. Reference error message: The operation completed successfully. .
1/10/2010 8:49:08 AM, error: SideBySide [59]  - Generate Activation Context failed for C:\WINDOWS\system32\iepeers.dll. Reference error message: Error Message is unavailable .
1/10/2010 8:44:34 AM, error: SideBySide [59]  - Generate Activation Context failed for C:\WINDOWS\system32\browseui.dll. Reference error message: Error Message is unavailable .
1/10/2010 8:44:17 AM, error: SideBySide [59]  - Generate Activation Context failed for C:\WINDOWS\WindowsShell.Manifest. Reference error message: Error Message is unavailable .
1/10/2010 8:43:34 AM, error: SideBySide [59]  - Generate Activation Context failed for C:\WINDOWS\system32\WININET.dll. Reference error message: Error Message is unavailable .
1/10/2010 8:43:34 AM, error: SideBySide [59]  - Generate Activation Context failed for C:\WINDOWS\system32\IEFRAME.dll. Reference error message: The operation completed successfully. .
1/10/2010 8:43:34 AM, error: SideBySide [59]  - Generate Activation Context failed for C:\WINDOWS\system32\IEFRAME.dll. Reference error message: Error Message is unavailable .
1/10/2010 8:43:34 AM, error: SideBySide [58]  - Syntax error in manifest or policy file "C:\WINDOWS\system32\IEFRAME.dll" on line 0.
1/10/2010 3:31:57 PM, error: SideBySide [59]  - Generate Activation Context failed for C:\Program Files\Family Toolbar\mhxpcomi.dll. Reference error message: Error Message is unavailable .
1/10/2010 12:34:53 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.
1/10/2010 12:34:53 PM, error: Service Control Manager [7000]  - The IMAPI CD-Burning COM Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/10/2010 12:32:49 PM, error: Dhcp [1002]  - The IP address lease 192.168.1.64 for the Network Card with network address 000F1F9BEBA5 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

==== End Of File ===========================

I don't see Malwarebytes in your Installed Programs. Did you remove it?

 Configure to show all files/folders:
Go to Start>Search and at the top select Tools>Folder Options
Select the View tab
Display the contents of system folders
Show hidden files and folders
Uncheck: Hide protected operating system files
Click on Apply.

Please run Notepad and copy/paste the text between the lines into a new file. Do not copy the dotted lines.
* Make sure that Word Wrap is turned off in Notepad - (click the Format menu and uncheck Word Wrap)

Important:
Make sure there are NO blank lines before Windows Registry Editor Version 5.00 Make sure there is one blank line at the end of the file.

------------------------------------------------------------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"appinit_dlls"=""

-------------------------------------------------------------------------------------

Make sure that you have copied all of the text (e.g. Don't miss the first 'W'.) Save the file to the desktop as fix.reg and make sure the "Save as Type" field says "All Files". Then please go to the desktop and double-click on fix.reg, and click Yes to merge it with the registry.

Open Malwarebytes' Anti-Malware. Go to the More Tools tab.
A Windows Explorer type window will open.
Browse to C:\WINDOWS\system32\0021.DLL
Click on Open. Follow any other prompts to delete only this file: 0021.DLL

Reboot.

Go back and rehide protected files:  Start>Search and at the top select Tools>Folder Options
Select the View tab
Display the contents of system folders
Show hidden files and folders
Check: Hide protected operating system files
Click on Apply.

Let me know how things are running at that point. If everything seems back to normal, we'll update your Java and flush System Restore.

Finally, please post a fresh HijackThis log and let me know how things are running.

My fault. I neglected to tell you that the tool you will need in More Tools is File ASSASSIN, so click on that and then the Windows Explorer window will open for you to browse  to the file that you need to delete.

I did remove it and have now reinstalled it.  I am not seeing the Windows Explorer type window under the More Tools tab.

Yay!  She is running old and slow but no more error pop ups!  Do you want the HiJackThis log before or after Java update and System Restore?

First, please post your HijackThis log so that I can verify that the malware is gone. If it looks good, I'll follow with posting the instructions for updating Java and flushing System Restore.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:29:57 PM, on 1/15/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\MSN\MSNIA\CC\MSNCC\logonmgr.exe
C:\Program Files\MSN\MSNIA\CC\MSNCC\msncc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.myheritage.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.myheritage.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: MHURLSearchHook Class - {1C4AB6A5-595F-4e86-B15F-F93CCE2BBD48} - C:\Program Files\Family Toolbar\tbhelper.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: MHTBPos00 - {0C37B053-FD68-456a-82E1-D788EE342E6F} - C:\Program Files\Family Toolbar\tbcore3.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: MyHeritage New Tab - {D62EC836-BF1E-4CAC-81BE-FB9179835D8E} - C:\Program Files\Family Toolbar\mhxpcomi.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: Family Toolbar - {FD2FD708-1F6F-4B68-B141-C5778F0C19BB} - C:\Program Files\Family Toolbar\tbcore3.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &AIM Toolbar Search - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLauncherInstaller.CAB
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1169752689125
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {BA162249-F2C5-4851-8ADC-FC58CB424243} (Image Uploader Control) - http://cdn.smugmug.com/photos/activex/ImageUploader5-5.0.30.0-080212.cab
O18 - Protocol: mhtb - {669A2A3A-F19C-452D-800D-1240299756C1} - C:\Program Files\Family Toolbar\mhxpcomi.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: GoToAssist Express Customer - C:\Program Files\Citrix\GoToAssist Express Customer\209\g2ax_winlogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dlbx_device - Dell - C:\WINDOWS\system32\dlbxcoms.exe
O23 - Service: GoToAssist Express Customer - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist Express Customer\209\g2ax_service.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 8935 bytes

I have not mentioned Viewpoint because it is borderline, so I will let you decide how you want to handle that. Viewpoint developed a behavioral targeting product in 2006. Viewpoint is associated with a program called viewmgr.exe and the ViewPoint Media Player.
Viewpoint is bundled with AOL, AOL Instant Messenger, Adobe Atmosphere, Netscape 7, etc and sometimes not mentioned in the license agreement. Hardware manufacturers pre-install some of these applications.
ViewPoint Toolbar will redirect your search queries and also transmits non personally identifiable information back to their servers. The Viewpoint Toolbar is listed is also classified as a threat in the CounterSpy Threat Library because it hijacks your search queries and also transmits non personally identifiable information back to their servers.
Viewpoint Manager is a media player often bundled with AIM software. Viewpoint Manager is a useless add on.
Because Viewpoint's software will track your web surfing and tailor advertisements based on the web pages you are visiting, I suggest you remove the program.
** Note: Removing Viewpoint Media Player may cause the program that bundled it to not function as intended. For AOL and AIM it is needed to use their 3D icons known as Super Buddies and for customized themes, etc.
If you wish to remove Viewpoint, end process on ViewManager in Task Manager.
Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

• Viewpoint
• Viewpoint Manager
• Viewpoint Media Player
• Viewpoint Toolbar
• Viewpoint Experience Technology

Then remove the Viewpoint folder in your Program Files.

Following that. please run your CCleaner.

** Because CCleaner removes everything in temp folders, if you have anything saved in a temp folder, back it up or move it to a permanent folder prior to running CCleaner.

** We will be cleaning cookies as well. Make a note of any passwords, etc. that you want to save. If you do not want to delete cookies, simply uncheck that option.

1. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

2. Then select the items you wish to clean up. In the Windows Tab:

• Clean all entries in the "Internet Explorer" section.
• Clean all the entries in the "Windows Explorer" section
• Clean all entries in the "System" section.
• Clean all entries in the "Advanced" section.
• Clean any others that you choose. In the Applications Tab:
• Clean all in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.

3. Click the "Analyze" button. When the list of files comes up, click the "Run Cleaner" button.

4. A pop up box will appear advising this process will permanently delete files from your system.

5. Click "OK" and it will scan and clean your system.

6. Click "exit" when done. REBOOT.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. It is possible that you may be running Java code in your applications that absolutely require a specific version of the JRE to run. Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6.
• Scroll down to where it says Java SE Runtime Environment (JRE) 6 Update 18 .
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• NOTE: As always during installations, beware of any pre-checked option to install a toolbar. If you do not want it, UNcheck it.
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• It appears that these are the two on your computer:
• J2SE Runtime Environment 5.0 Update 11
  Java 2 Runtime Environment, SE v1.4.2_03
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each of the Java versions.
  Close Add/Remove.
• 
  * In Windows Explorer, navigate to C:\Program Files\Java =this folder. Delete any subfolders.
  * Do NOT delete C:\Program Files\ JavaVM =this folder, if found!
  
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u18-windows-i586.exe to install the newest version.

Delete the downloaded installation file after completing the above procedure and reboot if not prompted to do so.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.

To disable the JQS service if you don't want to use it:

* Go to Start-->Control Panel-->Java-->Advanced-->Miscellaneous and uncheck the box for Java Quick Starter.

* Click Ok and reboot your computer.

You can go ahead and delete DDS and its two logs if you haven't removed them already.

If everything is still running well....

Please flush the XP System Restore Points: (Using XP, you must be logged in as Administrator to do this.)

Go to Start>Run and type msconfig Press enter.

When msconfig opens, click the Launch System Restore Button.

On the next page, click the System Restore Settings Link on the left.

Check the box labeled Turn Off System Restore.

Reboot. Go back in and turn System Restore ON. A new Restore Point will be created.

Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.

If you have used Malwarebytes' Anti-Malware as part of your cleaning procedures, keep it updated and use it to scan every so often for malware, or upgrade to the paid version for realtime scanning and auto updating.

The following suggestions are general prevention and are not customized for your computer. You may have already taken some of these steps, and depending on your current security, you may not need to implement all of these:

1. Visit Microsoft Update: Make sure that you have all the Critical Updates recommended for your operating system, Office, and IE. The first defense against infection is a properly patched OS from Microsoft Update at update.microsoft.com. More info HERE.

2. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.

3.You might consider installing Mozilla / Firefox.
http://www.mozilla.com/en-US/

4. Do not use file sharing. Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

5. Before using or purchasing any Spyware/Malware protection/removal program, always check the following Rogue/Suspect Spyware Lists. http://www.spywarewarrior.com/rogue_anti-spyware.htm http://www.malwarebytes.org/database.php

6. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/ ** UNcheck the option to install the Yahoo toolbar that is checked by default for the Standard version, or download the toolbar-free versions (Slim or Basic) when given the option for those.

7.Web Of Trust , uses colored alerts to warn about risky websites warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

• Red for Warning = STOP
• Yellow for Use Caution
• Green for Safe
• Grey for Unknown

There is a Web Of Trust version for Firefox as well.

8. You might consider installing SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html
It will:
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
Restrict the actions of potentially unwanted sites in Internet Explorer.
Tutorial here:http://www.bleepingcomputer.com/forums/tutorial49.html
Periodically check for updates

9. Here are some helpful articles:
"How did I get infected?"
http://www.bleepingcomputer.com/forums/topic2520.html

"I'm not pulling your leg, honest"
by Sandi Hardmeier
http://www.microsoft.com/windows/IE/community/columns/pulling.mspx

Thank you again for all of your assistance this far!  I am now getting the following error:

MMDiag.exe - Unable to locate component

This application has failed because MFC7IU.DDL was not found.  Re-installing the application may fix the problem.

Also, the Microsoft Security Essentials seems to be turned off at start up and I have to re-start.

Reinstalling Musicmatch Jukebox will probably fix that MMDiag problem.

See this article on how to use your System Configuration Utility:
http://www.ehow.com/how_4831800_disable-startup-items-using-msconfig.html
Make sure Microsoft Security Essentitals is checked to load at Startup.
If that does not work, uninstall MSE. Reboot. Reinstall the latest version of MSE.