Having multiple issues

Question

Please help I having multiple issues with my desktop. Programs not opening to my firewall that I purchased from computer associates showing as not installed could you please go over my list and check if I need to fix anything???   thank you!         Logfile of Trend Micro HijackThis v2.0.2Scan saved at 3:51:30 PM, on 9/24/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16608)Boot mode: Normal Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exeC:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exeC:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exeC:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exeC:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exeC:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exeC:\WINDOWS\system32	cpsvcs.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exeC:\WINDOWS\Explorer.EXEC:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exeC:\WINDOWS\RTHDCPL.EXEC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exeC:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exeC:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exeC:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\NetZero\exec.exeC:\Program Files\CA\CA Internet Security Suite\ccprovsp.exeC:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exeC:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exeC:\Program Files\NetZero\exec.exeC:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exeC:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exeC:\Program Files\NetZero\qsacc\x1exec.exeC:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exeC:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\CAGlobal.exeC:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Light\CAGlobalLight.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my.netzero.net/s/search?r=minisearchR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearchR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.comR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.comR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearchR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearchR0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.comR0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.netzero.net/s/search?r=minisearchR1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.netzero.net/s/search?r=minisearchR3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\NetZero\SearchEnh1.dllO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: Pop-up Blocker - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dllO2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLLO2 - BHO: CA Toolbar Helper - {FBF2401B-7447-4727-BE5D-C19B2075CA84} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\CallingIDIE.dllO3 - Toolbar: CA Toolbar - {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\CallingIDIE.dllO3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program Files\NetZero\Toolbar.dllO4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXEO4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXEO4 - HKLM\..\Run: [GrooveMonitor] 'C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe'O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exeO4 - HKLM\..\Run: [cctray] 'C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe'O4 - HKLM\..\Run: [CAVRID] 'C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe'O4 - HKLM\..\Run: [cafw] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -clO4 - HKLM\..\Run: [capfasem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exeO4 - HKLM\..\Run: [capfupgrade] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfupgrade.exeO4 - HKLM\..\Run: [QOELOADER] 'C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-6.0.1.32\QOELoader.exe'O4 - HKLM\..\Run: [PC Pitstop Optimize Scheduler] C:\Program Files\PCPitstop\Optimize\PCPOptimize.exe -bootO4 - HKLM\..\Run: [LXBUCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBUtime.dll,_RunDLLEntry@16O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] 'C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe'O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [NetZero_uoltray] C:\Program Files\NetZero\exec.exe regrunO8 - Extra context menu item: Display All Images with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/228O8 - Extra context menu item: Display Image with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/227O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLLO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1205506303515O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1204931255937O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cabO17 - HKLM\System\CCS\Services\Tcpip\..\{AF25F86C-A758-4FE5-B3CF-67AF3E761A1C}: NameServer = 66.174.95.44 69.78.96.14O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLLO23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - E:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe (file missing)O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exeO23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exeO23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exeO23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exeO23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exeO23 - Service: lxbu_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbucoms.exeO23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exeO23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exeO23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exeO23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exeO23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exeO23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exeO23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe --End of file - 9449 bytes

Bugbatter · Answer

We are short of volunteers on this board for a few days.
I suggest posting your log at SpywareHammer. The site has many Microsoft MVP's on staff and helpers there may be able to help you:
http://spywarehammer.com/

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