Other browsers don't work. Everytime I get anywhere close to finding out information it shuts me out. I can google "Del-457" and get to information about it, but if I read it or try to select anything it shuts down. It's very frustrating.
I thought of using system restore but found out that dell had system restore disabled when I bought the computer not very long ago and it never occured to me that it would be disabled until I tried to run system restore and found out it was disabled.
I can boot in safe mode, but I have norton installed on my computer and norton doesn't recognize that I have a problem. I tried going to the mcafee website and running their virus scan since I knew I had a problem and they found it, but if I even try to click on the virus information it shuts me down. Actually it shuts me down, if I close a pop up or just whenever it feels like it.
Have you tried using another browser in an attempt to view McAfee's removal instructions? Have you tried doing a System Restore back to a point before you got this trojan? Also, have you tried booting up in Safe Mode, then running McAfee?
kar1897
2 Posts
0
September 18th, 2004 01:00
Other browsers don't work. Everytime I get anywhere close to finding out information it shuts me out. I can google "Del-457" and get to information about it, but if I read it or try to select anything it shuts down. It's very frustrating.
I thought of using system restore but found out that dell had system restore disabled when I bought the computer not very long ago and it never occured to me that it would be disabled until I tried to run system restore and found out it was disabled.
I can boot in safe mode, but I have norton installed on my computer and norton doesn't recognize that I have a problem. I tried going to the mcafee website and running their virus scan since I knew I had a problem and they found it, but if I even try to click on the virus information it shuts me down. Actually it shuts me down, if I close a pop up or just whenever it feels like it.
Midnight Star
4.8K Posts
0
September 18th, 2004 01:00
Mike.
Midnight Star
4.8K Posts
0
September 18th, 2004 02:00
To check it out...
Ok, go to "Windows Task Manager" and see if you can locate one of these two running processes:
SYSUPD.EXE
WINDOWSUPD.EXE
You should have at least one of these registry entries, which runs one of the above programs each time your computers starts up:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run "SysUpd" = (path/filename to adware)
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run "WindowsUpd" = (path/filename to adware)
Removal Instructions:
For VirusScan 4.x users who would like to detect this program on their system, they can run the command line scanner with the /PROGRAM switch.
c:\progra~1\common~1\networ~1\viruss~1\4.0.xx\scan.exe c: /program /sub
and hit ENTER.
Users running VirusScan 7 or later...
Open the "VirusScan On-Demand Scan Properties..." window.
Click the "Advanced" tab.
In the Non-viruses section, check:
Find potentially unwanted programs
Find joke programs.
Then "Scan Now".
See if that helps. Here's the link where this information was obtained.
Mike.