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4 Posts
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5822
February 8th, 2005 10:00
Help, help, help (Kaspersky AV problems)
I have installed Kaspersky AV on my new Dimension 8700. Kaspersky has a pretty good record.
BUT:
The other day the system tray control module just disappeared! I have sent Kaspersky about 6 emails requesting support, and haven't had a reply of any sort yet!!!
I can't uninstall Kaspersky, I don't know if it's running or not, I don't know if I have AV coverage.
Customer service is DEFINITELY NOT a priority for Kaspersky (a hang over from the USSR command economy?)
Has anyone else had problems getting help from Kaspersky? Does ANYONE have any ideas or suggestions. I'm desperate!!!
BUT:
The other day the system tray control module just disappeared! I have sent Kaspersky about 6 emails requesting support, and haven't had a reply of any sort yet!!!
I can't uninstall Kaspersky, I don't know if it's running or not, I don't know if I have AV coverage.
Customer service is DEFINITELY NOT a priority for Kaspersky (a hang over from the USSR command economy?)
Has anyone else had problems getting help from Kaspersky? Does ANYONE have any ideas or suggestions. I'm desperate!!!
No Events found!
MerlinAu
4 Posts
0
February 9th, 2005 14:00
Problem is the program shortcut menu is the very thing that's 'disappeared' so I'm stuffed!
DELL-Chris M
Community Manager
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February 9th, 2005 14:00
Explain in detail what happens when you try to remove it.