HELP!!!! MSN sending emails automatically

Hi BrownSugar249,

 

Welcome to Dell Community support forums, I hope you enjoy your time here.

 

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on Download_mbam-setup.exe to install the application. (If using Windows Vista, be sure to " Run As Administrator" )
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
• The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
• The scan will begin and " Scan in progress " will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say " The scan completed successfully. Click 'Show Results' to display all objects found ".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked , and click Remove Selected.
• When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Have a great day

Nebon

 

Because your MBAM log will not show the vulnerabilities present on your system, that may have caused you to become infected to begin with, or if you would like a review of the log by an analyst, you may consider posting it, along with a Hijackthis log, on the Hijackthis Board.
** There is a list of trained analysts at the top of that board in the Announcements. If someone else replies, it will be your decision whether or not you want to take advice from them.

In order to do this, please download HJT Installer from Here to your desktop.
If not available use this alternate link: Here

Click the Download button.
When the Trend Micro HJT install box appears, double click on the HJTInstall.exe.
Click on Install.

It will be installed by default here: C:\Program Files\Trend Micro\HijackThis
A shortcut to the application will also be placed on your Desktop.
The program will open automatically after installation.
You can double-click the icon that was placed on the Desktop to run subsequent HijackThis scans or you can use the icon inside the folder.
The folder HijackThis is where you will find the HJT logs that you save. When you use the application to remove anything, you will also find the backup copies made by HJT inside this folder.

Close all open windows except HijackThis.
Click on " Do a system scan and save logfile" When the log pops up in Notepad copy and paste that file as a NEW MESSAGE on the HijackThis Board.

Before closing HJT, please click on the Analyze This button. "Analyze This" is for Trendmicro use, and does not mean "Analyze My Log". You must post on the forum in order to receive an analysis of your log.

Close the web page that appears and then close the program HJT.

Posting Your Log:

1. Just click the New Message button in the HijackThis forum here: http://www.dellcommunity.com/supportforums/board?board.id=si_hijack
to start your own thread requesting assistance.
2. In the Message Body window that opens, simply Right-Click and select Paste.
3. Please add text to describe your symptoms.
4. Include in the message subject line a description of your problem. For example, "Popups warning of infection".
5. Make certain you post the entire log by clicking the Preview Post link at the bottom of the window and comparing it to the log from your scan before you click Submit Post

** Note: "The box next to Automatically convert carriage returns to HTML line breaks" should be checked if that appears at the bottom of your Message Body when composing your post.


* DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or required.