>Now when I try to log onto the internet the modem makes no noise and I get the error message saying the modem is either busy or not configured properly.
Sorry to be so tardy to respond. Have you input service tag at www.support.dell.com and downloaded a new driver? (on another machine obviously). Could be driver or hardware modem problem. Also check for malware with a copy of Hijackthis downloaded on second machine and run from floppy on affected machine. If you have a CD burner get spybot and Adaware also to the affected machine.
Hijackthis (to analyse your system and submit a log file to expert forums): http://tomcoyote.com/hjt
(for Hijackthis logs...please copy to and run Hijackthis.exe into a new folder you create in the root level of the C: drive. Name this folder HJT for best and safest results). See here for graphic explanation.
Forums for help and analysis of your Hijackthis logfile:
Thanks Texruss. I tried reinstalling the modem drivers and was unsuccessful. I had a co-worker burn a cd with Adware and Spybot and put them on the machine. After running the Adware and Spybot I tried installing the modem drivers again and was sucessful. I have posted the HJT log over on
www.tomcoyote.com . Thanks again for getting back to me. This was a nightmare.
> I tried reinstalling the modem drivers and was unsuccessful. I had a co-worker burn a cd with Adware and Spybot and put them on the machine. After running the Adware and Spybot I tried installing the modem drivers again and was sucessful. I have posted the HJT log over on www.tomcoyote.com .
Thank goodness for helpful co-workers. That is also a tribute to the authors of Spybot and Adaware for their nice work. Hope you get it all sorted out at Tomcoyote. There's some mighty smart folks there (and I'm working on becoming one myself). *;-)
The malware guys hate our crusading efforts, but hopefully they look upon us as a minor impediment to business.. They certainly have more money than us. *;-)
Texruss
3.4K Posts
0
April 9th, 2004 17:00
>Now when I try to log onto the internet the modem makes no noise and I get the error message saying the modem is either busy or not configured properly.
Sorry to be so tardy to respond. Have you input service tag at www.support.dell.com and downloaded a new driver? (on another machine obviously). Could be driver or hardware modem problem. Also check for malware with a copy of Hijackthis downloaded on second machine and run from floppy on affected machine. If you have a CD burner get spybot and Adaware also to the affected machine.
HTH,
Texruss
Try these tools to detect and repair malware:
Spybot Search & Destroy:
http://www.safer-networking.org
Adaware:
http://www.lavasoft.de
Hijackthis (to analyse your system and submit a log file to expert forums):
http://tomcoyote.com/hjt
(for Hijackthis logs...please copy to and run Hijackthis.exe into a new folder you create in the root level of the C: drive. Name this folder HJT for best and safest results). See here for graphic explanation.
Forums for help and analysis of your Hijackthis logfile:
http://forums.tomcoyote.com
http://www.spywareinfo.com/forums
http://www.computercops.us/forums.html
http://forums.us.dell.com/supportforums
http://forums.net-integration.net
http://boards.cexx.org
http://www.wilderssecurity.com
Free AVG Antivirus for home users:
http://www.grisoft.com
Windows Live Update Page
http://v4.windowsupdate.microsoft.com/en/default.asp
Windows Security CD:
www.microsoft.com/security/protect/cd/order.asp
gammij
6 Posts
0
April 12th, 2004 11:00
gammij
6 Posts
0
April 12th, 2004 11:00
Texruss
3.4K Posts
0
April 12th, 2004 13:00
> I tried reinstalling the modem drivers and was unsuccessful. I had a co-worker burn a cd with Adware and Spybot and put them on the machine. After running the Adware and Spybot I tried installing the modem drivers again and was sucessful. I have posted the HJT log over on www.tomcoyote.com .
Thank goodness for helpful co-workers. That is also a tribute to the authors of Spybot and Adaware for their nice work. Hope you get it all sorted out at Tomcoyote. There's some mighty smart folks there (and I'm working on becoming one myself). *;-)
The malware guys hate our crusading efforts, but hopefully they look upon us as a minor impediment to business.. They certainly have more money than us. *;-)
Cheers,
Texruss