Restart your computer

Press F8 when you see the dell logo ,you sould get the windows advanced options.Choose safe mode and press enter .IF you reach safe mode and still cant boot into windows and get a blank screen .Restart again and press F8 choose last know good configuration.If that fails you need to insert your Operating system windows Xp cd and press F12 when you see dell choose ide cd rom press enter ,press enter when you get the message boot from cd rom. Press Enter when you get to a screen when you get the option "press enter to install " press F8 at the license  screen.Press R is you have that option .IF you dont have the R options you may loose all your data if you continue

Thank you so much for responding to me so quickly:)  I have gotten on by uninstalling the anti-virus program in Safe Mode that was on that disk and then restarting and got on just fine, but I know the problem is still here.  McAfee does not detect any of these problems, but I haven't renewed the subscription there and don't have updated definitions since February.  Anyhow, I am going to run Hi Jack now and see what it says.  I will be back later with the results. Thank you again    ;o(

Do an online virus scan from the links here
http://www.cjwd.demon.co.uk/compsafetyonline.html#AV

IF the online scans detect a virus then you could get one of the trial antivirus programs to keep you protected till you get a full version

download and run vexira

http://www.centralcommand.com/downloads.html

click on try next to

Vexira Antivirus for Microsoft Windows 95/98/Me

or

Vexira Antivirus for Microsoft Windows NT/2000/XP Workstations

according to the type of Operating system you have

keeps clicking next/ok and install it will say the licence file cannot

be copied click ok and continue

I have found vexira to delete a lot if not most of the common types of

spyware too

or
NOD32 Antivirus System has been the only product in the world that has not missed a single “In the Wild” virus in the rigorous testing conducted by the antivirus industry ‘bible', the Virus Bulletin ( www.virusbulletin.com )
http://www.nod32.com/download/trial.htm

Thanks for your advice NAVIN KURIAN. Unfortunately, I've tried what you said and it still doesn't work. My screen is still without my icons and task bar. Only got the background screensaver and nothing else. Any other suggestions??? Or can anyone else help me PLEASE???!!!

We need you to download and install an analysis and repair tool called Hijackthis.

Go here and download the file: http://tomcoyote.com/hjt

Please unzip Hijackthis.zip into a new folder you create in the root level of the C: drive. Name this folder C:\HJT for best and safest results. (don't put in a temp folder, or the desktop, etc...as it needs a safe folder to keep backup logs). Also when people post here and place it on the Desktop the log usually shows their full name since their Windows user profile is commonly named with their full name. We try not to disturb your privacy. *;-)

See this link for graphical instruction: http://russelltexas.com/spywareinfo/createhjtfolder.htm


Run Hijackthis, click on the 'scan' button and then 'save log' button. Copy and paste the contents of the text file you save into a reply to this message. A lot of posters make mistakes here in copying and pasting so reread the left info sidebar called Copy and Paste at http://www.tomcoyote.com/hjt


Stay in this thread for continuity. Reply to this message.


HTH (Hope that Helps)

Texruss

Texruss,

I am not really sure if you are talking to me.  I didn't start this thread but replied on it thinking it was mine ( I was very upset about my problem and messed up...sorry).  I went ahead and sent you my hijack result and was hoping you would have time to look at it for me and see if I need to do more.  I ran spybox and adware between the tests.  Thank you so much for your help and I am sorry for my mistake.

Sandra

 

(1st Time)

Logfile of HijackThis v1.97.7
Scan saved at 7:07:34 AM, on 4/30/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common files\updmgr\updmgr.exe
C:\Program Files\Save\Save.exe
C:\Program Files\ISP50\bin\bartshel.exe
C:\Program Files\ISP50\MAXSPEED\propelac.exe
C:\PROGRA~1\MyWay\bar\1.bin\mwsoemon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\ISP50\bin\ppshared.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\Common Files\AOL\ACS\acsd.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Documents and Settings\Sandra Stewart\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.peoplepc.com/search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://sidebar.smarter.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
R3 - URLSearchHook: IncrediFindBHO Class - {4FC95EDD-4796-4966-9049-29649C80111D} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
R3 - URLSearchHook: eUnivBHO Class - {269B6797-664E-48AA-B283-B012BDF6E525} - C:\PROGRA~1\INCRED~1\BHO\BHO.dll
O1 - Hosts: 12.129.205.209 search.netscape.com
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWay\SearchAt\1.bin\MWSSRCAS.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWay\bar\1.bin\MWSBAR.DLL
O2 - BHO: (no name) - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\PROGRA~1\mcafee.com\mps\mcbrhlpr.dll
O2 - BHO: NavErrRedir Class - {269B6797-664E-48AA-B283-B012BDF6E525} - C:\PROGRA~1\INCRED~1\BHO\BHO.dll
O2 - BHO: (no name) - {3DE88907-3E38-11D4-BEB2-CBE76C0598DD} - C:\Program Files\ISP50\bin\BandObject.dll
O2 - BHO: NavErrRedir Class - {4FC95EDD-4796-4966-9049-29649C80111D} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-D1F0-E56FA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrscznc.dll
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-AA8E-8E1CA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrs0108.dll
O3 - Toolbar: My &Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWay\bar\1.bin\MWSBAR.DLL
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-A0E4-EA6FA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrscuz2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [WhenUSave] C:\Program Files\Save\Save.exe
O4 - HKLM\..\Run: [Bart Station] C:\Program Files\ISP50\hta\station.sbrt
O4 - HKLM\..\Run: [Propel Accelerator] C:\Program Files\ISP50\MAXSPEED\propelac.exe
O4 - HKLM\..\Run: [PPCRunonce] C:\WINDOWS\System32\PPCRunOnce.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MyWay\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [BMUpdate] C:\WINDOWS\System32\BMUpdate.exe
O4 - Startup: Check for V9650 Updates.lnk = C:\V9650\WiseUpdt.exe
O4 - Global Startup: KeenValue.lnk = C:\Program Files\Common Files\KeenValue\keenvalue.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: PopUp Inspector - res://C:\Program Files\GIANT Company Software inc\PopUp Inspector\PopUpInspector.exe
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\ISP50\MAXSPEED\pac-page.html
O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\ISP50\MAXSPEED\pac-image.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)

(2nd Time)

Logfile of HijackThis v1.97.7
Scan saved at 7:07:34 AM, on 4/30/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common files\updmgr\updmgr.exe
C:\Program Files\Save\Save.exe
C:\Program Files\ISP50\bin\bartshel.exe
C:\Program Files\ISP50\MAXSPEED\propelac.exe
C:\PROGRA~1\MyWay\bar\1.bin\mwsoemon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\ISP50\bin\ppshared.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\Common Files\AOL\ACS\acsd.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Documents and Settings\Sandra Stewart\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.peoplepc.com/search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://sidebar.smarter.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
R3 - URLSearchHook: IncrediFindBHO Class - {4FC95EDD-4796-4966-9049-29649C80111D} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
R3 - URLSearchHook: eUnivBHO Class - {269B6797-664E-48AA-B283-B012BDF6E525} - C:\PROGRA~1\INCRED~1\BHO\BHO.dll
O1 - Hosts: 12.129.205.209 search.netscape.com
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWay\SearchAt\1.bin\MWSSRCAS.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWay\bar\1.bin\MWSBAR.DLL
O2 - BHO: (no name) - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\PROGRA~1\mcafee.com\mps\mcbrhlpr.dll
O2 - BHO: NavErrRedir Class - {269B6797-664E-48AA-B283-B012BDF6E525} - C:\PROGRA~1\INCRED~1\BHO\BHO.dll
O2 - BHO: (no name) - {3DE88907-3E38-11D4-BEB2-CBE76C0598DD} - C:\Program Files\ISP50\bin\BandObject.dll
O2 - BHO: NavErrRedir Class - {4FC95EDD-4796-4966-9049-29649C80111D} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-D1F0-E56FA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrscznc.dll
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-AA8E-8E1CA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrs0108.dll
O3 - Toolbar: My &Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWay\bar\1.bin\MWSBAR.DLL
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-A0E4-EA6FA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrscuz2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [WhenUSave] C:\Program Files\Save\Save.exe
O4 - HKLM\..\Run: [Bart Station] C:\Program Files\ISP50\hta\station.sbrt
O4 - HKLM\..\Run: [Propel Accelerator] C:\Program Files\ISP50\MAXSPEED\propelac.exe
O4 - HKLM\..\Run: [PPCRunonce] C:\WINDOWS\System32\PPCRunOnce.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MyWay\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [BMUpdate] C:\WINDOWS\System32\BMUpdate.exe
O4 - Startup: Check for V9650 Updates.lnk = C:\V9650\WiseUpdt.exe
O4 - Global Startup: KeenValue.lnk = C:\Program Files\Common Files\KeenValue\keenvalue.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: PopUp Inspector - res://C:\Program Files\GIANT Company Software inc\PopUp Inspector\PopUpInspector.exe
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\ISP50\MAXSPEED\pac-page.html
O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\ISP50\MAXSPEED\pac-image.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)

The rule is one person per thread...my post was for the original poster.

Sandra: start a new thread in the main index. You need help. *;-)

All the best,

Texruss

 

>Again, I am sorry.  Boy, I've had a bad day!!  Thank you for your time, Texruss.

Sandra:  Don't run off...I'm not mad. *;-) Just start a new thread in the main index so we can help.

All the best,

Texruss