Welcome. Thank you for using Dell Community Forums.
I am reviewing your log. In the meantime, you can help me by addressing the following:
* Have you have posted this issue on another forum? If so, please provide a link to the topic.
* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.
* If you are using any P2P (file sharing) programs, please remove them before we clean your computer. The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. There is a list here: http://en.community.dell.com/forums/p/19241146/19367569.aspx#19367569
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.
* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using.
* During the course of our cleanup please do not do any online work or surfing until we have verified that your system is clean.
* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.
* If your replies do not fit in one post while we are handling your issue, please reply to yourself until all text is submitted. It may take several posts.
I look forward to your reply so we can begin cleaning.
Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a HijackThis log at the top of this board to start a new forum topic.
* Have you have posted this issue on another forum? If so, please provide a link to the topic.
No I have not.
* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.
System Restore is enabled.
* If you are using any cracked software, please remove it.
No I don't have any cracked software.
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
It is my computer and Im the administrator.
* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.
I just scanned it with HijackThis so I could post the log, I didn't fix any entries.
** Because CCleaner removes everything in temp folders, if you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner.
** We will be cleaning cookies as well. Make a note of any passwords, etc. that you want to save. If you do not want to delete cookies, simply uncheck that option.
1. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
2. Then select the items you wish to clean up. In the Windows Tab:
Clean all entries in the "Internet Explorer" section.
Clean all the entries in the "Windows Explorer" section
Clean all entries in the "System" section.
Clean all entries in the "Advanced" section.
Clean any others that you choose. In the Applications Tab:
Clean all in the Firefox/Mozilla section if you use it.
Clean all in the Opera section if you use it.
Clean Sun Java in the Internet Section.
Clean any others that you choose.
3. Click the "Run Cleaner" button.
4. A pop up box will appear advising this process will permanently delete files from your system.
5. Click "OK" and it will scan and clean your system.
6. Click "exit" when done. REBOOT.
Let's flush the XP System Restore Points: (Using XP, you must be logged in as Administrator to do this.)
Go to Start>Run and type msconfig Press enter.
When msconfig opens, click the Launch System Restore Button.
On the next page, click the System Restore Settings Link on the left.
Check the box labeled Turn Off System Restore.
Reboot. Go back in and turn System Restore ON. A new Restore Point will be created.
Okay I have down all that you mentioned. Here is the fresh HijackThis log.
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:26:06 PM, on 12/2/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16735) Boot mode: Normal
Double-click on mbam-setup.exe to install the application.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
If an update is found, the program will automatically update itself.
Press the OK button to close that box and continue.
If you encounter any problems while downloading the updates,
manually download them fromhere and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
Make sure the "Perform Quick Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top.
It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully.
Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
Click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.
Note:-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.
Okay that is done. Im still having the issues with my volume. It is hard to describe but it cuts in and out and is shaky/static. Here is the MBAM report.
Malwarebytes' Anti-Malware 1.30 Database version: 1450 Windows 5.1.2600 Service Pack 3
I have AVG free and ZoneAlarm on my computer and they work like a dream. If I am on the internet and some one tries to hack my computer, it warns me and I can stop it from happening. Go to www.zonealarm.com, go to download and buy, go to more free downloads, go to free zone alarm firewall and that should help. What works even better is AVG free along with ZoneAlarm. Go to www.filehippo.com, go to Anti-virus and click on AVG free and both of these are free. They keep virus and hackers out and you safe.
Just wanted to mention that I have Windows Live One Care and Windows Defender, wasnt sure if that would interfere with anything we were trying or going to try. I recently used defragment and it still says some files can't be defraged but no files are shown under the report. Also when I go to start there is a file that says Edit INI File like I recently went to that when I did not. I highlighted it and it says Location: C:\Windows\System32. Is that where I used the MBAM report? Things seem to still be running slow as well! :(
I defraged in Safe Mode and still didn't defragment completely because some files couldn't be defraged but no files were on the list again.
It is unfortuntely still running really slow and right after the black Windows screen before you get to the log in screen, the screen will go black like the monitor was turned off then come back on then goes to another black screen for about 10-15 seconds which is odd. It isn't normal.
Hintsu, please visit the Virus and Spyware Discussion forum for malware related discussions. If that is not the problem, your issue may be operating system or hardware related. It is understood by the trained analysts that once a helper replies to a log on this Malware Removal forum that he continues working with the original poster until the issue is resolved.
One reason for files not being properly defragmented is that there is not enough free space on the drive. It is for this reason that Disk Defragmenter will refuse to work if there is less than 15 per cent of the disk free. Another reason could be the swap file used by Windows. If it is very large it cannot be touched by Disk Defragmenter, and may cause these problems if it is badly fragmented itself. To help solve this, temporarily move any large files (bigger than 100MB) off the hard disk, and then defrag the disk again. Another thing to consider is that the defragmenter may have stopped defragmenting once it reached the point where further defragmentation would have no discernible effect on performance. In that case, you can just ignore the leftover files because they are not doing any harm.
Rick, we can run another scan to be sure there isn't something more hiding in there. If we don't find anything, you may want to consult the XP or hardware forums. Let me know how you want to proceed.
Okay what other scan do you suggest we run? I still can't figure out why the sound would be messing up. Its only been happening for about a week, before that it worked fine.
ComboFix 08-12-02.02 - User 2008-12-03 15:26:04.1 - NTFSx86 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.645 [GMT -5:00] Running from: c:\documents and settings\User\Desktop\ComboFix.exe * Created a new restore point .
((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) .
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe [boot loader] timeout=2 default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS [operating systems] c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
Bugbatter
3 Apprentice
•
20.5K Posts
0
December 2nd, 2008 09:00
Welcome. Thank you for using Dell Community Forums.
I am reviewing your log. In the meantime, you can help me by addressing the following:
* Have you have posted this issue on another forum? If so, please provide a link to the topic.
* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.
* If you are using any cracked software, please remove it. Definition of cracked software: http://en.wikipedia.org/wiki/Software_cracking
* If you are using any P2P (file sharing) programs, please remove them before we clean your computer. The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. There is a list here: http://en.community.dell.com/forums/p/19241146/19367569.aspx#19367569
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.
* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using.
* During the course of our cleanup please do not do any online work or surfing until we have verified that your system is clean.
* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.
* If your replies do not fit in one post while we are handling your issue, please reply to yourself until all text is submitted. It may take several posts.
I look forward to your reply so we can begin cleaning.
Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a HijackThis log at the top of this board to start a new forum topic.
rick87
14 Posts
0
December 2nd, 2008 13:00
* Have you have posted this issue on another forum? If so, please provide a link to the topic.
No I have not.
* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.
System Restore is enabled.
* If you are using any cracked software, please remove it.
No I don't have any cracked software.
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
It is my computer and Im the administrator.
* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.
I just scanned it with HijackThis so I could post the log, I didn't fix any entries.
Bugbatter
3 Apprentice
•
20.5K Posts
0
December 2nd, 2008 14:00
Download and scan each user profile with CCleaner: http://www.ccleaner.com/download/builds
** Select to download the SLIM version.
** Because CCleaner removes everything in temp folders, if you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner.
** We will be cleaning cookies as well. Make a note of any passwords, etc. that you want to save. If you do not want to delete cookies, simply uncheck that option.
1. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
2. Then select the items you wish to clean up. In the Windows Tab:
3. Click the "Run Cleaner" button.
4. A pop up box will appear advising this process will permanently delete files from your system.
5. Click "OK" and it will scan and clean your system.
6. Click "exit" when done. REBOOT.
Let's flush the XP System Restore Points: (Using XP, you must be logged in as Administrator to do this.)
Go to Start>Run and type msconfig Press enter.
When msconfig opens, click the Launch System Restore Button.
On the next page, click the System Restore Settings Link on the left.
Check the box labeled Turn Off System Restore.
Reboot. Go back in and turn System Restore ON. A new Restore Point will be created.
Please post a fresh HijackThis log.
rick87
14 Posts
0
December 2nd, 2008 15:00
Okay I have down all that you mentioned. Here is the fresh HijackThis log.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:26:06 PM, on 12/2/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dlbtcoms.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1187727301203
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1221535508015
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.com/onlinegames/bejeweled2/popcaploader_v10.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: dlbt_device - - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
--
End of file - 6710 bytes
Bugbatter
3 Apprentice
•
20.5K Posts
0
December 2nd, 2008 16:00
Let's run MBAM just to be sure there isn't some malware hiding in there.
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
MBAM will automatically start and you will be asked to update the program before performing a scan.
and just double-click on mbam-rules.exe to install.
Alternatively, you can update through MBAM's interface from a clean computer,
copy the definitions (rules.ref) located in
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes'
Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
Back at the main Scanner screen:
Note:-- If MBAM encounters a file that is difficult to remove,
you may be asked to reboot your computer so it can proceed with the disinfection process.
Regardless if prompted to restart the computer or not, please do so immediately.
Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
-- MBAM may make changes to your registry as part of its disinfection routine.
If you're using other security programs that detect registry changes (like Spybot's Teatimer),
they may interfere with the fix or alert you after scanning with MBAM.
Please disable such programs until disinfection is complete or permit them to allow the changes.
Let me know how things are running.
rick87
14 Posts
0
December 2nd, 2008 16:00
Okay that is done. Im still having the issues with my volume. It is hard to describe but it cuts in and out and is shaky/static. Here is the MBAM report.
Malwarebytes' Anti-Malware 1.30
Database version: 1450
Windows 5.1.2600 Service Pack 3
12/2/2008 7:31:45 PM
mbam-log-2008-12-02 (19-31-45).txt
Scan type: Quick Scan
Objects scanned: 48822
Time elapsed: 11 minute(s), 32 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 16
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/windows/downloaded program files/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{497dddb6-6eee-4561-9621-b77dc82c1f84} (Rogue.AscentivePerformance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4e980492-027b-47f1-a7ab-ab086dacbb9e} (Rogue.AscentivePerformance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{5ead8321-fcbb-4c3f-888c-ac373d366c3f} (Rogue.AscentivePerformance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{31f3cf6e-a71a-4daa-852b-39ac230940b4} (Rogue.AscentivePerformance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c24d7016-d00f-41ef-9781-984b6b5ff38f} (Rogue.AscentivePerformance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{ec88fcd0-2ed5-4d65-9b4c-71d146b43a2e} (Rogue.AscentivePerformance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{e532cfb1-5edd-4663-8c22-bcd67b5e5bd4} (Rogue.AscentivePerformance) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\system32\SysRestore.dll (Rogue.AscentivePerformance) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\system32\ConTest.dll (Rogue.AscentivePerformance) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SysRestore.dll (Rogue.AscentivePerformance) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ConTest.dll (Rogue.AscentivePerformance) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\phc3uqj0e3c3.bmp.vir (Trojan.FakeAlert) -> Quarantined and deleted successfully.
Hintsu
6 Posts
0
December 2nd, 2008 19:00
I have AVG free and ZoneAlarm on my computer and they work like a dream. If I am on the internet and some one tries to hack my computer, it warns me and I can stop it from happening. Go to www.zonealarm.com, go to download and buy, go to more free downloads, go to free zone alarm firewall and that should help. What works even better is AVG free along with ZoneAlarm. Go to www.filehippo.com, go to Anti-virus and click on AVG free and both of these are free. They keep virus and hackers out and you safe.
rick87
14 Posts
0
December 2nd, 2008 19:00
Just wanted to mention that I have Windows Live One Care and Windows Defender, wasnt sure if that would interfere with anything we were trying or going to try. I recently used defragment and it still says some files can't be defraged but no files are shown under the report. Also when I go to start there is a file that says Edit INI File like I recently went to that when I did not. I highlighted it and it says Location: C:\Windows\System32. Is that where I used the MBAM report? Things seem to still be running slow as well! :(
Bugbatter
3 Apprentice
•
20.5K Posts
0
December 2nd, 2008 21:00
Make sure you have flushed System Restore.
Turn on the computer.
Immediately begin tapping the F8 key.
Use the arrow keys to highlight Safe Mode and press the Enter key.
Now try to run defrag again.
When finished reboot into Normal mode. Let me know how things are running.
rick87
14 Posts
0
December 3rd, 2008 08:00
System Restore is flushed.
I defraged in Safe Mode and still didn't defragment completely because some files couldn't be defraged but no files were on the list again.
It is unfortuntely still running really slow and right after the black Windows screen before you get to the log in screen, the screen will go black like the monitor was turned off then come back on then goes to another black screen for about 10-15 seconds which is odd. It isn't normal.
Hintsu
6 Posts
0
December 3rd, 2008 10:00
My mothers hard drive is going out on her computer and she seems to be having the same problems. That might be your problem. How old is your computer?
Bugbatter
3 Apprentice
•
20.5K Posts
0
December 3rd, 2008 10:00
Hintsu, please visit the Virus and Spyware Discussion forum for malware related discussions. If that is not the problem, your issue may be operating system or hardware related. It is understood by the trained analysts that once a helper replies to a log on this Malware Removal forum that he continues working with the original poster until the issue is resolved.
One reason for files not being properly defragmented is that there is not enough free space on the drive. It is for this reason that Disk Defragmenter will refuse to work if there is less than 15 per cent of the disk free.
Another reason could be the swap file used by Windows. If it is very large it cannot be touched by Disk Defragmenter, and may cause these problems if it is badly fragmented itself.
To help solve this, temporarily move any large files (bigger than 100MB) off the hard disk, and then defrag the disk again.
Another thing to consider is that the defragmenter may have stopped defragmenting once it reached the point where further defragmentation would have no discernible effect on performance. In that case, you can just ignore the leftover files because they are not doing any harm.
Rick, we can run another scan to be sure there isn't something more hiding in there. If we don't find anything, you may want to consult the XP or hardware forums. Let me know how you want to proceed.
Bugbatter
3 Apprentice
•
20.5K Posts
0
December 3rd, 2008 11:00
We can try ComboFix. Please visit this webpage for download links, and instructions for running the tool:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
" * Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Please include the C:\ComboFix.txt in your next reply along with a fresh HijackThis log for further review.
rick87
14 Posts
0
December 3rd, 2008 11:00
Okay what other scan do you suggest we run? I still can't figure out why the sound would be messing up. Its only been happening for about a week, before that it worked fine.
rick87
14 Posts
0
December 3rd, 2008 12:00
Here is the ComboFix log
ComboFix 08-12-02.02 - User 2008-12-03 15:26:04.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.645 [GMT -5:00]
Running from: c:\documents and settings\User\Desktop\ComboFix.exe
* Created a new restore point
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
c:\windows\Downloaded Program Files\ODCTOOLS
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.
-------\Legacy_SYSREST.SYS
-------\Service_sysrest.sys
((((((((((((((((((((((((( Files Created from 2008-11-03 to 2008-12-03 )))))))))))))))))))))))))))))))
.
2008-12-03 10:21 . 2008-12-03 10:21
2008-12-02 19:17 . 2008-12-02 19:17
2008-12-02 19:17 . 2008-12-02 19:17
2008-12-02 19:17 . 2008-12-02 19:17
2008-12-02 19:17 . 2008-10-22 16:10 38,496 --a------ c:\windows\system32\drivers\mbamswissarmy.sys
2008-12-02 19:17 . 2008-10-22 16:10 15,504 --a------ c:\windows\system32\drivers\mbam.sys
2008-12-02 17:56 . 2008-12-02 17:56
2008-12-02 11:21 . 2008-12-02 11:21
2008-12-01 12:55 . 2008-12-02 02:02
2008-11-29 03:04 . 2008-11-29 03:04 410,976 --a------ c:\windows\system32\deploytk.dll
2008-11-23 17:41 . 2008-11-23 17:41 5,280 --a------ c:\windows\system32\PerfStringBackup.TMP
2008-11-23 17:40 . 2008-10-24 06:21 455,296 -----c--- c:\windows\system32\dllcache\mrxsmb.sys
2008-11-23 17:39 . 2008-09-04 12:15 1,106,944 -----c--- c:\windows\system32\dllcache\msxml3.dll
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-12-02 16:11 --------- d-----w c:\program files\Java
2008-11-25 17:48 --------- d-----w c:\program files\World of Warcraft
2008-11-24 08:13 --------- d-----w c:\program files\Common Files\Blizzard Entertainment
2008-11-24 08:05 --------- d-----w c:\documents and settings\All Users\Application Data\Microsoft Help
2008-11-23 22:37 --------- d-----w c:\program files\dl_Cats
2008-11-23 02:03 --------- d-----w c:\program files\Common Files\Wise Installation Wizard
2008-11-12 22:27 --------- d--h--w c:\program files\InstallShield Installation Information
2008-10-24 15:59 --------- d-----w c:\program files\Microsoft Silverlight
2008-10-24 11:21 455,296 ----a-w c:\windows\system32\drivers\mrxsmb.sys
2008-10-23 06:03 --------- d---a-w c:\documents and settings\All Users\Application Data\TEMP
2008-10-16 15:28 --------- d-----w c:\documents and settings\User\Application Data\Windows Search
2008-10-14 16:45 --------- d-----w c:\documents and settings\All Users\Application Data\Blizzard
2008-10-03 20:14 --------- d-----w c:\documents and settings\User\Application Data\GetRightToGo
2008-10-03 20:12 --------- d-----w c:\program files\Microsoft.NET
2008-10-03 20:12 --------- d-----w c:\program files\Microsoft Works
2008-07-28 05:16 32,768 --sha-w c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\MSHist012008072820080729\index.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2006-10-18 204288]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2004-11-24 344064]
"DLBTCATS"="c:\windows\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll" [2007-02-22 73728]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2006-11-10 90112]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2008-11-29 136600]
"Zune Launcher"="c:\program files\Zune\ZuneLauncher.exe" [2007-11-15 166304]
"SoundMan"="SOUNDMAN.EXE" [2004-05-14 c:\windows\SOUNDMAN.EXE]
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Windows Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe [2008-05-26 123904]
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2008-05-26 304128]
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\dlbtcoms.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-1.12.0-enUS-downloader.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-1.12.x-to-2.0.1-enUS-patch-downloader.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\WINDOWS\\system32\\dpvsetup.exe"=
"c:\\Program Files\\World of Warcraft\\BackgroundDownloader.exe"=
"c:\\Program Files\\VentSrv\\ventrilo_srv.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3724:TCP"= 3724:TCP:Blizzard Downloader: 3724
R2 WinDefend;Windows Defender;"c:\program files\Windows Defender\MsMpEng.exe" [2006-11-03 13592]
S3 getPlus(R) Helper;getPlus(R) Helper;c:\program files\NOS\bin\getPlus_HelperSvc.exe [2008-08-12 31592]
.
Contents of the 'Scheduled Tasks' folder
2008-12-03 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-03 18:20]
2008-04-12 c:\windows\Tasks\Symantec NetDetect.job
- c:\program files\Symantec\LiveUpdate\NDETECT.EXE [2003-08-13 17:38]
.
.
------- Supplementary Scan -------
.
uInternet Connection Wizard,ShellNext = iexplore
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\Office12\EXCEL.EXE/3000
c:\windows\Downloaded Program Files\ewidoOnlineScan.dll - O16 -: {193C772A-87BE-4B19-A7BB-445B226FE9A1}
hxxp://downloads.ewido.net/ewidoOnlineScan.cab
.
**************************************************************************
catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-03 15:32:18
Windows 5.1.2600 Service Pack 3 NTFS
scanning hidden processes ...
scanning hidden autostart entries ...
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
DLBTCATS = rundll32 c:\windows\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
scanning hidden files ...
scan completed successfully
hidden files: 0
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
- - - - - - - > 'winlogon.exe'(660)
c:\windows\system32\Ati2evxx.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\ati2evxx.exe
c:\windows\system32\ati2evxx.exe
c:\windows\system32\dlbtcoms.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\windows\system32\ZuneBusEnum.exe
c:\windows\system32\searchindexer.exe
c:\program files\Zune\ZuneNss.exe
c:\program files\Windows Media Player\wmpnetwk.exe
c:\windows\system32\wscntfy.exe
c:\program files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
c:\program files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
.
**************************************************************************
.
Completion time: 2008-12-03 15:35:34 - machine was rebooted
ComboFix-quarantined-files.txt 2008-12-03 20:35:31
Pre-Run: 90,055,098,368 bytes free
Post-Run: 89,995,669,504 bytes free
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
142 --- E O F --- 2008-11-24 08:05:55