HELP PLEASE

Are you running an up to date virus protector?  Have you run any malware programs? 

This is the HijackThis/Malware Removal forum. Did a Dell Liaison move it here, or will aps@sun be handling the log ?

Dave, please see the instructions here for posting your log:

http://en.community.dell.com/forums/t/19241959.aspx

Also that link you sent doesnt bring me to anything.

Yes I know I'm sorry but I have no mouse, it was so hard for me to get here if someone could just help me out i have spybot search and destory but after its done scanning theres two problems I guess but I can't figure out how to get to the fix slected programs and I've also tried a USB mouse and two others, its got to be a virus right?

You could try MBAM instead of Spybot.

Malwarebytes' Anti-Malware can be downloaded  from Here or from Here

• Make sure you are connected to the Internet.
• Double-click on Download_mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
• Update Malwarebytes' Anti-Malware
• Launch Malwarebytes' Anti-Malware

• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. :(see Note below)
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

• Please include a fresh HijackThis log as well.
  Notes:
  
  **If you encounter this message:"c:\program files\malwarebytes' Anti-Malware\mbamext.dll Unable to register the dll/ocx: RegSvr32 failed with exit code 0x5" Click on ignore mbamext.dll
  
  **If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  
  * If you are unable to download or install MBAM on your machine, please use a friend's or family member's computer to download MBAM. Use the update link mentioned above to manually update. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "findjunk.exe". Copy the installer file and the update file to a CD or flash drive. Transfer the file to the infected computer. Install the "findjunk.exe" file, then run the update so that you will have the current definitions. After that, run a full system scan and select to have the program REMOVE whatever it finds.

   

  If this link does not work, go to  the "How To Post A HijackThis LOG" announcement at the top of this forum to read the information to download HijackThis.

  http://en.community.dell.com/forums/t/19241959.aspx