8 Posts

July 19th, 2007 15:00

I really need some help here! I can not add or remove programs and my computer is extremly slow!
Please advise!

July 19th, 2007 16:00

It appears that you have a spyware/malware which is causing some problems on your system.
 
You might want to try downloading a trial version of counterspy from www.sunbelt-software.com and it'll detect whatever spyware/malware that has infected your system. It worked for me and I sure hope it works for you as well.
 
Ben:-):smileyhappy: 

8 Posts

July 19th, 2007 18:00

That didnt work!! I have downloaded soooo much stuff today and nothing seems to be working. I tried to run the counter program and wont let me without paying.. I tried the trial but it says Im not in their domain? Do you have any other suggestions???

10.4K Posts

July 19th, 2007 19:00

Shelia2485
 
What do you mean you cannot use Add/Remove Programs?
 
bamajim   Graduate of MRU
CastleCops Instructor

8 Posts

July 19th, 2007 21:00

The Add or Remove Programs has a bunch of ESS items in there and it doesnt give me the option to remove them. I dont see all my other programs on there like I did a week ago. They are still on puter but I cant change them. Also when I start up I get a seach folder come up with IESS unint but there is nothing in it. I have major problems!!

8 Posts

July 19th, 2007 21:00

Okay apparently I didnt download the trial version earlier but I have now but I am still having the same problems. I am open to any suggestions

8 Posts

July 19th, 2007 21:00

The Add or Remove Programs has a bunch of ESS items in there and it doesnt give me the option to remove them. I dont see all my other programs on there like I did a week ago. They are still on puter but I cant change them. Also when I start up I get a seach folder come up with IESS unint but there is nothing in it. I have major problems!!

10.4K Posts

July 19th, 2007 23:00

Sheila2485

Re Run Hijackthis
  • At the Main window select " Open the misc tool section"
    Then select " Open uninstall manager"
    Locate and Hilite Search Assist
    Then Select the " Edit uninstall command" button
    Another windows will open
    With the uninstall command in the box
    Copy and paste that information in your next reply
    Close the edit uninstall command box

bamajim   Graduate of MRU
CastleCops  Instructor

8 Posts

July 20th, 2007 01:00

From what main menu?? Control Panel?? Counter Spy?? I only have the trial version of Counter Spy. Do you think I dont have a misc tool section because Im using the trial version??? I have downloaded soooo many spyware removals today I cant even think anymore!! Please be patient with me! Thanks!

10.4K Posts

July 20th, 2007 12:00

Sheila2485
 
From what main menu?? Control Panel?? Counter Spy??
 
No, From Hijackthis. Run Hijackthis and when the window open up you will be at the main menu.
 
bamajim   Graduate of MRU
CastleCops Instructor

8 Posts

July 20th, 2007 18:00

Okay, I can try that when I get home from work! This morning when I turned on the pc, it kept almost like looping to load windows. It would come up to click on the user but the screen would go black and start all over.. Will have to try and load with start up disk.... Think I am beyond repair??? Ill will take the laptop home so I can see what to do next..
Thanks!
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