HiJackThis Log File

Question

Dear Dell Support,   It appears as though my computer has been infected with a fake anti-adware program. Included is the HiJackThis log file. Any Help is much appreciated   Thanks,   Jeff Mills   Logfile of HijackThis v1.99.1 Scan saved at 7:08:31 AM, on 5/10/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\COMMON~1\aol\ACS\AOLacsd.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Expertcity\GoToMyPC\g2svc.exe C:\PROGRA~1\Iomega\System32\AppServices.exe C:\Program Files\Expertcity\GoToMyPC\g2comm.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe C:\Program Files\Expertcity\GoToMyPC\g2pre.exe C:\Program Files\Expertcity\GoToMyPC\g2tray.exe C:\WINDOWS\System32
vsvc32.exe C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS C:\Program Files\Symantec AntiVirus\SavRoam.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\Program Files\Iomega\AutoDisk\ADService.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\System32\NMSSvc.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\PROMon.exe C:\WINDOWS\system32\CTHELPER.EXE C:\WINDOWS\GWMDMMSG.exe C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Iomega\AutoDisk\ADUserMon.exe C:\Program Files\Iomega\DriveIcons\ImgIcon.exe C:\Program Files\Common Files\AOL\ACS\AOLDial.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\Program Files\Common Files\AOL\1129559519\ee\AOLSoftware.exe C:\Program Files\eFax Messenger 4.1\J2GDllCmd.exe C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe C:\Program Files\Brother\ControlCenter2\brctrcen.exe C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe c:\program files\common files\aol\1129559519\ee\services\antiSpywareApp\ver2_0_25_1\AOLSP Scheduler.exe C:\Program Files\America Online 9.0a\aoltray.exe C:\Program Files\eFax Messenger 4.1\J2GTray.exe C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE C:\Program Files\Microsoft Office\Office10\msoffice.exe C:\Program Files\Messenger\msmsgs.exe c:\program files\common files\aol\1129559519\ee\aolsoftware.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe C:\WINDOWS\system32\dcomcfg.exe C:\Program Files\Common Files\Microsoft Shared\Speech\sapisvr.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\system32\atmclk.exe C:\Documents and Settings\gary\Desktop\hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_adbe/defaults/sb/*http://www.yahoo.com/search/ie.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp_adbe/defaults/sp/*http://www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.searchv.com/5/search.html R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost O2 - BHO: Nothing - {b0398eca-0bcd-4645-8261-5e9dc70248d0} - C:\WINDOWS\system32\hp4897.tmp O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar	oolbar.dll (file missing) O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll (file missing) O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [PROMon.exe] PROMon.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe O4 - HKLM\..\Run: [GWMDMpi] C:\WINDOWS\GWMDMpi.exe O4 - HKLM\..\Run: [AdaptecDirectCD] 'C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe' O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [Pure Networks Port Magic] 'C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe' -Run O4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe' O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1129559519\ee\AOLSoftware.exe O4 - HKLM\..\Run: [eFax 4.1] 'C:\Program Files\eFax Messenger 4.1\J2GDllCmd.exe' /R O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe O4 - HKLM\..\Run: [GoToMyPC] C:\Program Files\Expertcity\GoToMyPC\g2svc.exe -logon O4 - HKLM\..\Run: [SSBkgdUpdate] 'C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe' -Embedding -boot O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun O4 - HKLM\..\Run: [Adobe Photo Downloader] 'C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe' O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Google Desktop Search] 'C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe' /startup O4 - HKCU\..\Run: [Zinio DLM] C:\Program Files\Zinio\ZinioDeliveryManager.exe /autostart O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Readereader_sl.exe O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe O4 - Global Startup: eFax 4.1.lnk = C:\Program Files\eFax Messenger 4.1\J2GTray.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe O4 - Global Startup: Shortcut to Microsoft Outlook.lnk = ? O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll (file missing) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll (file missing) O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar	oolbar.dll (file missing) O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar	oolbar.dll (file missing) O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .avi: C:\Program Files\Internet Explorer\PLUGINS
pqtplugin.dll O16 - DPF: {0BCADE60-1E93-11D8-ABDA-0004759647B3} (FastBid1 Class) - http://www.bxwa.com/fastbid/fastbidx1.cab O16 - DPF: {32322460-3E7D-11D7-ABD8-0001029A9BA6} (FastBid2 Class) - http://www.bxwa.com/fastbid/fastbidx2.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1094171747390 O16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://support.gateway.com/eSupport/static/weblaunch/weblaunch.cab O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred Control) - file://C:\Program Files\AutoCAD 2000i\InstFred.ocx O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2000i\AcPreview.ocx O20 - Winlogon Notify: GoToMyPC - C:\WINDOWS\SYSTEM32\G2WinLogon.dll O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\aol\ACS\AOLacsd.exe O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\aol\AOLSPY~1\aolserv.exe (file missing) O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: GoToMyPC - Unknown owner - C:\Program Files\Expertcity\GoToMyPC\g2svc.exe' -service (file missing) O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32
vsvc32.exe O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS O23 - Service: PrismXL - Lanovation - C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

RKinner · Answer

We're not really Dell Support. We're just some volunteers who like to fight spyware but we do know what to do to fix your problem:

http://forums.us.dell.com/supportforums/board/message?board.id=si_hijack&message.id=34432

Post a new HJT log as a reply when done.

Ron

Jeff.Mills · Answer

Thanks Ron, After further searching I found that page and already have it fixed. Seems to be running great. Thanks again

RKinner · Answer

OK. Glad to hear you are back in business. Recently 40% of our problems are fixed by that one and another 40% by the Vundofix one. http://forums.us.dell.com/supportforums/board/message?board.id=si_hijack&message.id=29584 so if you are supporting a bunch of computers put that one in your bag too.

Ron

A Few Recommendations.

You can delete any programs we had you install but leave Hijackthis for now. You can also run Hijackthis, View the List of Backups and Delete All. If we used killbox its backup files can be removed now too. Run Killbox and select File, Cleanup, Delete All Backups. If you have an antivirus, check its quarantined files and delete any it had found.

You should also definitely toggle System Restore Off and then back On.

Following site has very clear instructions for turning it off. To turn it back on you just repeat the instructions but uncheck the box where it says to Turn Off System Restore on all Drives.

http://www.f-secure.com/v-descs/sfc_dis1.shtml

The reason we do this is to remove any archived copies of the infection from System Restore so that if you have to use SYstem Restore to fix a problem you won't accidentally reinfect your system. The next link explains how to use System Restore to go back in time if you hit a bad site or get infected.

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

One way to make an infection more obvious is to check everything in your current HijackThis and Add to Ignore List then set up Hijackthis to run at boot and to show you if it finds anything new. You do this by None of the Above Just start the program, Config (Main) and then check the box in front of Run Hiajckthis at startup and show it when items are found. OK. Then if Hijackthis opens after a boot it will show you any new programs that have been added. You can then decide if you want to keep them or not. If in doubt you can google for the .exe or .dll file at the end of the entry and see if what other people think of it.

To avoid going to a bad site you might want to install IE-SpyAd and SpywareBlaster and make the other changes recommended at:.
http://www.mvps.org/winhelp2002/restricted.htm
I used to recommend Spybot's Immunize system but have recently learned it is not as good as the one at:
http://www.mvps.org/winhelp2002/hosts.htm

Always run a firewall. The one in XP SP2 is pretty good tho I think the free one from Zone Alarm is better.

http://www.zonelabs.com/store/content/company/products/trial_zaFamily/trial_zaFamily.jsp?lid=home_freedownloads

Turn on Autoupdates so you always get the latest patches from Windows.

Never hurts to do one of the free on line scans from Panda or Trend. They take a while but are pretty good.
www.pandasoftware.com/activescan/activescan.asp?
http://housecall.trendmicro.com/

I like to run Spybot S&D.
http://www.safer-networking.org/en/download/index.html
Also like to run AdAware once in a while.
http://www.lavasoftusa.com/software/adaware/

Get the latest version of
Java:
http://www.java.com/en/download/windows_automatic.jsp

Make sure you have removed any older versions of Java or JRE with Control Panel, Add/Remove Programs. Updates do not remove the older versions which have exploitable flaws.

If you have an older PC get rid of Microsoft Java Virtual Machine.

Following site explains how to tell if you have it:

http://www.java.com/en/download/help/uninstall_msvm.xml

The automated removal tool is no longer available on Microsoft's site but can be obtained here:

Download the MSJVM Removal Tool from:
http://www.majorgeeks.com/download4158.html

and run it.

If you feel that Internet Explorer is running a bit slower after the latest Java update you can try checking this line and then Fix Checked.

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

It was added by the latest version of Java. We don't know why. Earlier versions did not have it. It has been proven to slow down connections on some systems and removing it doesn't seem to hurt anything.

Other items you may wish to get rid of if you own a Dell are:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll

THese are from the MyWay Adware program installed on most Dells. The uninstaller was broken on many of them.
To remove just close Internet Explorer, run HijackThis (scan only) and check them then Fix Checked.

If you are not running the latest version of Adobe you should consider updating. There are reports of a loophole for hackers in pre 7.03 versions.
As an alternative you can dump adobe completely and use fox-it instead:
http://www.foxitsoftware.com/pdf/rd_intro.php

If you do not have an antivirus program or the one you have was a trial that has expired then try the free antivirus for home users from Avast!
http://www.avast.com/eng/download-avast-home.html (Uninstall any other antivirus program first.)

If you run Macromedia Flash make sure you have the latest version. We just got a warning the following versions are vulnerable:
* Flash Player 8.0.22.0 and earlier
* Flash Professional 8
* Flash Basic
* Flash MX 2004
* Flash Debug Player 7.0.14.0 and earlier
* Flex 1.5
* Breeze Meeting Add-In 5.1 and earlier
* Adobe Macromedia Shockwave Player 10.1.0.11 and earlier

Also advise you to dump weatherbug if you have it. Start, Control Panel, Add/Remove Programs.
If you need weather then get The Weather Channel's program at:
http://www.weather.com/services/desktop.html?from=wxtoolspage&refer=wxtoolspage

Virus & Spyware

HiJackThis Log File

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