hijackThis log - help

You have a CoolWebsearch infection.

Get CW Shredder to repair your CoolWebSearch infestations:
http://www.spywareinfo.com/~merijn/files/cwshredder.zip version 1.57.0

Follow the directions for running the program at the next link.

http://www.bleepingcomputer.com/forums/index.php?showtutorial=47

At bleepingcomputer.com start reading at the section that says:

You can download this program here: CWShredder

(Note...we have noticed recently some CWS variants are harder to remove unless the shredder is run in Safe Mode...hit F8 while booting to enter Safe Mode and run the shredder.) Make sure you FIX any items it finds!

After cleaning with the shredder in Safe Mode do this:

Reboot in normal mode Windows and download and run these two programs (Spybot S&D and Adaware). Use Spybot first. (1.3 version)
http://majorgeeks.com/download2471.html

Follow the directions completely at:

http://www.cjwd.demon.co.uk/spybot-adaware.html

Reboot if asked by either program and let it complete any cleanup. Then reboot a final time after running both and run Windows Disk Cleanup: Start/Run/ type: cleanmgr

I check all the categories at the end of the scan and click OK.

Then reboot and make a new C:\HJT folder. Your present folder is a bad place to run Hijackthis as backup logs will be in a precarious location for safety. Follow my directions here for relocating your Hijackthis file:

http://russelltexas.com/spywareinfo/createhjtfolder.htm

Post back with a new log as a reply to this message (stay in this message posting thread for continuity). Most of your infections will be addressed with these tools, but you must follow the directions exactly to make final manual cleanup easier.


HTH,

Texruss

Thanks for the help.  I tried all the steps that you told me to do, but the same web page still comes up.  What else am I missing?

Thanks

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Support.com\bin\tgcmd.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\DIGStream\digstream.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\documents and settings\andy horwath\local settings\temp\7.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Internet Explorer\IEengine.exe
C:\PROGRA~1\AIM\aim.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\wanmpsvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Documents and Settings\Local Settings\Temp\Temporary Directory 5 for HJT.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mypoisk.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://mypoisk.com/index.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mypoisk.com/index.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://mypoisk.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://mypoisk.com/index.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://charter.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = www.yahoo.com
R3 - URLSearchHook: (no name) -  - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {76335749-90C7-41FD-B7C2-005C23D82F16} - C:\WINDOWS\System32\clbcahtq.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\HotElc.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [7] C:\documents and settings\andy horwath\local settings\temp\7.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [IEengine] C:\Program Files\Internet Explorer\IEengine.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: AIM (HKLM)
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37962.8372106481
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,19/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

 

Did you tell the shredder to FIX?

Warning...unsafe Hijackthis folder for backups of fixes! Please create a new folder named HJT in the first level of the C: drive. Copy or move the hijackthis executable file into the HJT folder and delete all other zip copies and extracted copies elsewhere.

See FAQ's 2,3,4 at http://www.russelltexas.com/spywareinfo/faqhijackthis.htm

Run Hijackthis in new folder and scan. Check boxes left of these line items:

C:\documents and settings\andy horwath\local settings\temp\7.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mypoisk.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://mypoisk.com/index.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mypoisk.com/index.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://mypoisk.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://mypoisk.com/index.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;
R3 - URLSearchHook: (no name) -  - (no file)

With no other windows open click on fix checked button in Hijackthis.

Exit Hijackthis and run Disk Cleaner: type cleanmgr at Start/Run. Scan all hard drives and check all categories at the end and click OK.

Now a part I have been saving...a bad peper infection.   We will crush it.

Read this page and download the tool:

http://www.russelltexas.com/spywareinfo/peper/pepercomments.htm

The hostile line we are looking at in your log is this one:

O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\HotElc.exe

Don't fix it in Hijackthis...use the instructions at the link above.

The red bracketed box contains the CLISD (unique Class Identifier) which tells us that it's a hostile peper file as the CLSID for peper always has 14 random characters with a number between 2 and 6 for the first character.

After you run the fix run a new HJT scan and see if any new 04 entries appear with that 14 character number sequence starting with a 2,3,4,5, or 6. If so it has morphed and you'll need to fix again. Don't post again until in a scan of Hijackthis you don't see any 04 entries with that CLSID box sequence or I'll just send you back to run it again. I can't do it for you. *;-)

All the best,

Texruss

 

It looks like I got rid of everything, but the peper infection.  I ran the peper fix tool and it doesn't even find the infection.  The problem before was that I couldn't reboot my computer.  Now I could use some more help on how to get rid of the infection. Thanks for everything you have done so far.   

Go to the page again...new tool for Peper and new instructions:

http://www.russelltexas.com/spywareinfo/peper/pepercomments.htm

Texruss

Sorry it took so long to get back.  Everything seems to be fine  so thanks again for all your help.